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Remote Technical Support Manager Jobs in Iowa (NOW HIRING)

Pella Corporation

Sr. Microsoft Administrator

Pella, IA · Remote

$114K - $154K/yr

TECHNICAL AND FUNCTIONAL SKILLS * Microsoft Intune & Modern Endpoint Management - Proven expertise ... Citrix Administration - Support of Citrix environments (CVAD, PVS); NetScaler experience is a plus

Pella Corporation

Sr. Microsoft Administrator

Pella, IA · Remote

$114K - $154K/yr

TECHNICAL AND FUNCTIONAL SKILLS * Microsoft Intune & Modern Endpoint Management - Proven expertise ... Citrix Administration - Support of Citrix environments (CVAD, PVS); NetScaler experience is a plus

Strata Information Group

Project Manager

Des Moines, IA · Remote

$90K - $115K/yr

... supporting colleges and universities with ERP/SIS modernization, digital transformation, CRM, ... At SIG, you'll be part of a dynamic remote organization, collaborating with clients across the ...

University of Iowa

HCIS Project Manager

Iowa City, IA · On-site +1

The PMO delivers project management support for the University of Iowa Health Care community ... Per policy, work arrangements will be reviewed annually and must comply with the remote work ...

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MCI Careers

Work From Home Call Center Sales

Iowa, IA · Remote

$12.41/hr

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... This position supports customer service, technical support, and customer sales interactions. This ...

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Iowa

Remote Technical Support Manager information

See Iowa salary details

$27.7K

$80.7K

$138.5K

How much do remote technical support manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for remote technical support manager in Iowa is $80,695.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,100.00 and $97,700.00 per year, depending on experience, location, and employer.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Iowa?

For Remote Technical Support Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Iowa look for?

The top searched job categories for Remote Technical Support Manager jobs in Iowa are:

Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Iowa as of September 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $80,695 per year, or $38.8 per hour.

Support Services Specialist

Iowa City, IA • On-site, Remote

The University Of Iowa
Colleges, Universities, and Professional Schools • 10K+ employees
Learn more about The University Of Iowaexternal

$43K - $82K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Complete Health Information Management responsibilities by scanning, importing, and updating protected health information into the electronic medical record, including creating or updating Referrals.

  • Communicate with clinical departments regarding outside facility medical record documentation and process Epic InBasket messages containing outside facility records.

  • Review, organize, and upload outside facility medical record documents received via inbound fax according to HIM guidelines and perform quality assurance on uploaded records.

University Of Iowa rating

6.9

Company rating: 6.9 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

Job description

The Department of Health Information Management at the University of Iowa Health Care is seeking a full-time, Support Services Specialist.  This position will be responsible for completing Health Information Management (HIM) responsibilities of scanning and importing protected health information (PHI) into the electronic medical record to include creation or update of Referrals and communicating with clinical departments. Transport of medical records items between Medical Center University (MCU), Iowa River Landing (IRL), and Medical Center North Liberty (MCNL).  Contributes to the mission and success of HIM and University of Iowa (UI) Health Care by contributing to optimal patient care.  

University of Iowa Health Care is recognized as one of the best hospitals in the United States and is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.

Key Areas of Responsibilities:

         Review, organize and upload outside facility medical record documents received via inbound fax according to HIM guidelines

         Create or update Referrals in Epic when appropriate

         Send notification of record upload according to clinical department specific guidelines

         Communicate and follow up with clinical departments and providers regarding outside facility medical record documentation

         Process UI CareLink Epic InBasket messages which contain outside facility medical records

         QA uploaded records to ensure they are for correct patient, correct document type, and readable

         Performs other projects and tasks as assigned

This position is eligible to participate in remote work and applicants who wish to work remotely will be considered.  Training will be held either on-site or virtually from the Hospital Support Services building at a length determined by the supervisor.  Remote eligibility will be evaluated upon satisfactory training.  Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Classification Title: Support Services Specialist

Department: Health Information Management

University Pay Grade: 3A

Annual Salary: $43,240.00 to $82,749.00

Percent of Time: 100%, 40 hours per week

Staff Type: Professional & Scientific

Location: Hospital Support Services (HSSB), 3281 Ridgeway Drive, Coralville, IA 52241

Benefits Highlights:

  • https://hr.uiowa.edu/benefits
  • Regular salaried position located in Coralville, Iowa
  • Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.

Contact Information:

  • Organization: Healthcare
  • Contact Name: Eric Jones

  • Contact Email: eric-m-jones-uiowa.edu

Required Qualifications:

  • A Bachelor's degree in health information management, business administration or the equivalent combination of education and experience

  • One year experience working with medical records and health information

  • One year customer service experience

  • Medical terminology knowledge and experience

  • Knowledge and proficiency with computer applications, i.e. Microsoft Office Suite, Teams, Zoom

  • Excellent verbal and written communication skills

  • Must have a valid Driver's License

  • Must have ability to drive a University of Iowa (UI) motor vehicle and meet UI Fleet Safety regulations

Desired Qualifications:

  • Three or more years of working with medical records and health information

  • Three or more years of customer service experience

  • Knowledge of UI Health Care medical record and health information functions

  • Knowledge and experience with Epic Clinical Documentation system

  • Knowledge and use of Epic Medical Records tracking system

  • Knowledge of UI Health Care policies and procedures

  • Certification as RHIT or RHIA

Position and Application Details:

In order to be considered for an interview, applicants must upload a resume and cover letter and mark them as a "Relevant File" to the submission. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and education/credential verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For questions or additional information, please contact Eric Jones at eric-m-jones@uiowa.edu

Applicant Resource Center - Need help submitting an application or accepting an offer? Support is available.  The Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital. Hours: Tuesdays & Thursdays 2:00pm - 4:00pm, Or by appointment. Contact TAHealthCareSupport@healthcare.uiowa.edu to schedule a time to visit.

Additional Information
  • Classification Title: Support Services Specialist
  • Appointment Type: Professional and Scientific
  • Schedule: Full-time
  • Work Modality Options: Remote within Iowa
Compensation
  • Pay Level: 3A
  • Starting Salary Minimum: 43,240.00
Contact Information
  • Organization: Healthcare
  • Contact Name: Eric Jones
  • Contact Email: eric-m-jones@uiowa.edu

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