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Remote Technical Support Contractor Jobs in Wisconsin

Avidity Science LLC

Sales Coordinator

Waterford, WI · Remote

$55K - $70K/yr

... supports the Life Sciences sales team while also providing technical guidance and coordination across internal teams. The salary range for this role is $55,000 - $70,000/ year. Location: Remote, but ...

Rock County

Network Engineer I

Janesville, WI · Remote

$37.38 - $40.67/hr

Provide advanced technical support, mentorship, and guidance to team members, staff, and end users ... Travel to remote sites may be required to support infrastructure and operations. Work closely with ...

Danaher

Technical Sales Specialist

Madison, WI · On-site +1

$90K - $110K/yr

The Senior Technical Sales Specialist plays a critical role in supporting the sales team and ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

VocoVision

Wisconsin SLP Remote

Madison, WI · Remote

Remote Speech-Language Pathologist (SLP) - Wisconsin (1099 Contractor) Position: Remote Speech ... families, teachers, and school staff to support individualized communication goals.

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Remote Technical Support Contractor information

What does a Remote Technical Support Contractor do?

A Remote Technical Support Contractor provides technical assistance to clients or customers from a remote location, typically via phone, email, or chat. They troubleshoot hardware, software, and network issues, guide users through problem-solving steps, and may also install or configure software remotely. Contractors work independently and often support multiple clients or companies, ensuring technology runs smoothly without being physically present on-site.

What is the difference between Remote Technical Support Contractor vs Remote Help Desk Technician?

AspectRemote Technical Support ContractorRemote Help Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+)IT certifications often preferred, similar to support roles
Work EnvironmentContract basis, often freelance or temporaryFull-time or part-time, employed by a company
Employer & IndustryTech companies, IT service providers, freelance clientsCorporate IT departments, MSPs, retail, and service industries
Search & Comparison IntentContract roles, freelance support, remote troubleshootingHelp desk support, customer service, technical assistance

The main difference is that a Remote Technical Support Contractor works on a contractual basis providing specialized troubleshooting, while a Remote Help Desk Technician is typically a full-time employee offering general support. Contractors often have more flexibility and focus on specific issues, whereas help desk technicians handle a broader range of user inquiries.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Contractor, and why are they important?

To thrive as a Remote Technical Support Contractor, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and relevant technical certifications such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with remote desktop software, ticketing systems like Zendesk or ServiceNow, and communication platforms is typically required. Excellent problem-solving, patience, and clear communication skills help you efficiently resolve user issues in a remote environment. These competencies ensure timely and effective technical support, resulting in high user satisfaction and minimal downtime.

What are some common challenges faced by Remote Technical Support Contractors, and how can they be managed effectively?

Remote Technical Support Contractors often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and maintaining clear communication with clients who may have varying technical knowledge. To manage these challenges, it's important to utilize robust remote access tools, prioritize tasks based on urgency, and develop strong documentation and communication skills. Proactively setting clear expectations with clients and collaborating closely with other technical team members can also help ensure smooth resolution of technical issues.
What are popular job titles related to Remote Technical Support Contractor jobs in Wisconsin? For Remote Technical Support Contractor jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Contractor jobs in Wisconsin look for? The top searched job categories for Remote Technical Support Contractor jobs in Wisconsin are:
Remote Technical Support Contractor jobs near you
Infographic showing various Remote Technical Support Contractor job openings in Wisconsin as of July 2026, with employment types broken down into 72% Full Time, 10% Part Time, 1% Temporary, and 17% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.
Sales Coordinator

Sales Coordinator

Avidity Science LLC

Waterford, WI • Remote

$55K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Position Overview: The role of the Sales Coordinator is to serve as a critical link between Sales, Technical Support, and customers, ensuring a seamless sales and post-sales experience. This role combines customer-facing sales support with technical product knowledge to assist in quoting, order processing, product selection, and issue resolution. The Sales Coordinator supports the Life Sciences sales team while also providing technical guidance and coordination across internal teams. The salary range for this role is $55,000 - $70,000/ year. 

Location: Remote, but preferred to be near Waterford, WI.

Job Type: Full-time, Remote

Key Job Responsibilities:

  • Support Sales team with quotes, proposals, order support, and follow-ups
  • Maintain and update CRM (Salesforce) and sales documentation
  • Manage pricing tools, price lists, and product configurations
  • Coordinate order entry, tracking, and delivery timelines with Customer Service
  • Assist with inventory coordination and product availability
  • Prepare reports, sales data, and pipeline updates
  • Serve as a point of contact for customer inquiries via phone, email, and chat
  • Provide basic to intermediate technical support and troubleshooting
  • Assist customers in product selection and application for lab water systems
  • Communicate pre-installation requirements and ensure customer readiness
  • Coordinate with service teams for installations, maintenance, and warranty support
  • Maintain product knowledge across lab water systems, consumables, and accessories
  • Assist in managing and updating product documentation, manuals, and training materials
  • Support product launches and distribution channel readiness
  • Assist in developing training materials for internal teams and customers
  • Support onboarding and product training for sales and service teams
  • Help create guides, videos, and troubleshooting resources
  • Ensure timely and effective communication across all stakeholders
  • Support continuous improvement of internal processes and customer experience

What You Bring to the Table:

  • Associate's or Bachelor's degree in business, Science or Technical field (or equivalent experience)
  • 3 - 7+ years of experience in a Sales Support, Customer Service or Technical Support role within a technical or industrial environment
  • Experience working with ERP/ CRM systems, supporting customers, coordinating cross-functional teams and communication technical information 
  • Self-Starter, Ability to work independently and strong organizational skills

What We Offer:

  • Medical, dental, vision, life insurance, disability, accident insurance, critical illness, and hospital indemnity
  • 401k with company match
  • Performance Bonus Plan 
  • PTO and paid holidays
  • Supportive and Inclusive work culture
  • Community Involvement, Paid volunteer time and Flextime
  • Tuition Reimbursement
  • Balance of a collaborative & independent work environment

About Avidity Science: For over 50 years, Avidity Science has been the global leader in water purification technologies in the biomedical, life sciences and clinical research markets. We are proud to be a trusted partner to the global science community, delivering high quality, innovative products and unrivaled service. At Avidity Science, what you do matters. Our team of over 300 talented employees around the world each play a vital role in delivering on our Vision of enabling science to improve the quality of life. Avidity Science is an ATS Company, a publicly traded company.

Our Company Values: Safety, Accountability, Respect, Integrity, Passion and Collaboration are the values we live every day, around the world. We are passionate about our most important asset – our people – and cultivate an environment that provides development opportunities to grow professionally.

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