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Remote Technical Support Analyst Remote Jobs in Silver Spring, MD

Job Summary The Academic Research Analyst supports organizational decision-making by analyzing and ... to non-technical audiences. * Ability to manage multiple requests, prioritize work, and meet ...

... days), will consider remote Position type: Multiyear contract This is an Application Support ... This role is a Technology Support Analyst position responsible for providing frontline production ...

... days), will consider remote Position type: Multiyear contract This is an Application Support ... This role is a Technology Support Analyst position responsible for providing frontline production ...

... days), will consider remote Position type: Multiyear contract This is an Application Support ... This role is a Technology Support Analyst position responsible for providing frontline production ...

... days), will consider remote Position type: Multiyear contract This is an Application Support ... This role is a Technology Support Analyst position responsible for providing frontline production ...

... days), will consider remote Position type: Multiyear contract This is an Application Support ... This role is a Technology Support Analyst position responsible for providing frontline production ...

... days), will consider remote Position type: Multiyear contract This is an Application Support ... This role is a Technology Support Analyst position responsible for providing frontline production ...

... analyze and share digital evidence in legally sanctioned investigations while preserving data ... Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the ...

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Remote Technical Support Analyst Remote information

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$15

$28

$44

How much do remote technical support analyst remote jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote technical support analyst remote in Silver Spring, MD is $28.47, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $32.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.
What are popular job titles related to Remote Technical Support Analyst Remote jobs in Silver Spring, MD? For Remote Technical Support Analyst Remote jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Analyst Remote jobs in Silver Spring, MD look for? The top searched job categories for Remote Technical Support Analyst Remote jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Technical Support Analyst Remote jobs? Cities near Silver Spring, MD with the most Remote Technical Support Analyst Remote job openings:
Infographic showing various Remote Technical Support Analyst Remote job openings in Silver Spring, MD as of July 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $59,212 per year, or $28.5 per hour.
Technical Due Diligence Analyst

Technical Due Diligence Analyst

ProSidian Consulting

Washington, DC • On-site, Remote

Full-time

Re-posted 4 days ago


Job description

Company Description

ProSidian is a Management and Operations Consulting Services firm that delivers value to clients through tailored solutions grounded in industry-leading practices. ProSidian provides enterprise services/solutions for Risk Management, Compliance, Business Process, IT Effectiveness, Engineering, Environmental, Sustainability, and Human Capital. We help forward-thinking clients solve problems and improve operations.  Launched by Management Consultants, our multidisciplinary teams bring together the talents of global professionals to complete a wide range of engagements for public and private, defense and civilian government, and non-profit organizations.  Our solution-centric services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and are aligned at the intersections of assets, processes, policies, and people delivering value. Learn More About ProSidian Consulting at www.ProSidian.com.

Job Description

ProSidian Seeks a Technical Due Diligence Analyst | Technical Execution / Independent Engineering [DOE0093093] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Remote (within USA - W/ On-Site Meetings Expected) in The CONUS - Located In Washington, DC / Nationwide (Remote Project Support Across the United States) Area Clearance Designation(s): STD Background Chk Contract Contingent, generally located across the CONUS - Located In Washington, DC / Nationwide (Remote Project Support Across the United States) Across The District of Columbia / Nationwide (Remote Project Support Across the United States) - Independent Engineering Advisory Services are typically performed remotely and at project sites nationwide. Region supporting a a department within the US Department of Energy [The Loan Programs Office (LPO)] that provides attractive debt financing for high-impact, large-scale energy infrastructure projects in the United States.

The Technical Due Diligence Analyst | Technical Execution / Independent Engineering [DOE0093093] is aligned with GSA Labor Category: Junior Consultant.

We seek Technical Due Diligence Analyst | Technical Execution / Independent Engineering [DOE0093093] candidates with relevant Energy Industry (Oil, And Gas/Power, And Utilities) Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Energy Industry (Oil, And Gas/Power, And Utilities) Sector Clients such as DOE. 0

JOB OVERVIEW

Provide services and support as a Technical Due Diligence Analyst [Independent Engineering (IE) Advisory Services] aligned with the Technical Execution / Independent Engineering Functional Area / Swim Lane / Category Discipline in the Energy Industry (Oil, And Gas/Power, And Utilities) Industry Sector focussing on RM | Risk Management Solutions for clients such as U.S. Department of Energy (DOE) | DOE Energy Dominance Financing (EDF) Program Generally Located In CONUS - Located In Washington, DC / Nationwide (Remote Project Support Across the United States) and across the District of Columbia / Nationwide (Remote Project Support Across the United States) - Independent Engineering Advisory Services are typically performed remotely and at project sites nationwide. Region (Of Country/World) Remote (within USA - W/ On-Site Meetings Expected).

The Technical Due Diligence Analyst Supports diligence reviews, document analysis, information requests, and technical risk summaries. Serves as a Technical Due Diligence Analyst within the Technical Execution / Independent Engineering swim lane, delivering bankable, technically defensible Independent Engineering advisory services by converting discipline-specific engineering, construction, compliance, operating, commercial, and risk findings into lender-ready due diligence, monitoring, certification, and decision-support outputs.

Serve as a Technical Due Diligence Analyst - Technical Execution / Independent Engineering Specialist (Labor Category: Junior Consultant II) to provide Technical Execution / Independent Engineering Technical / Operations as part of an as part of an Independent Engineering (IE) Advisory Services | Energy Dominance Financing (EDF) Advisory / Technical Due Diligence / Credit Evaluation / Lifecycle Monitoring Team that provides Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services.  This includes activities that address and Technical due diligence support includes compiling diligence findings, analyzing project data, supporting document review and credit evaluation, preparing technical risk summaries, and tracking information requests to inform project assessment and financing decisions.

RESPONSIBILITIES AND DUTIES - Technical Due Diligence Analyst | Technical Execution / Independent Engineering [DOE0093093]

Provides Independent Engineering advisory support for Energy Dominance Financing (EDF) Program technical due diligence, credit evaluation, lifecycle monitoring, and assurance activities, with emphasis on diligence findings, document review, data analysis, information requests, and technical risk summaries. Reviews project documentation, evaluates technical and commercial interfaces, identifies risks and mitigations, validates assumptions, supports conditions precedent and disbursement readiness reviews where applicable, and prepares defensible work products including data rooms, information request logs, diligence trackers, technical summaries, and findings reports. Coordinates with engineering, finance, legal, construction, operations, environmental, HSE, and project controls stakeholders to support timely lender and DOE decision-making.

The role(s) are located in the District of Columbia / Nationwide (Remote Project Support Across the United States) - Independent Engineering Advisory Services are typically performed remotely and at project sites nationwide. Region, at or near CONUS - Located In Washington, DC / Nationwide (Remote Project Support Across the United States).  Initially identified Work Site Address (Remote (within USA - W/ On-Site Meetings Expected):  1000 Independence Avenue SW, Washington, DC 20585

Qualifications

Desired Qualifications For Technical Due Diligence Analyst | Technical Execution / Independent Engineering [DOE0093093] Candidates:

3-7 years of relevant technical, analytical, project controls, configuration, finance, or energy infrastructure support experience; DOE/LPO or federal energy program exposure preferred.

Education / Experience Requirements / Qualifications

Bachelor's degree in engineering, environmental science, construction management, business, risk management, finance, or related field. Relevant certifications such as PMP, CQA, CIA, ISO Lead Auditor, CHMM, CSP, or PMI-RMP preferred.

3-7 years of relevant technical, analytical, project controls, configuration, finance, or energy infrastructure support experience; DOE/LPO or federal energy program exposure preferred.

Skills Required

Primarily focused on Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services initiatives and aligned with Program Support activities Technical Execution / Independent Engineering Functional Area Activities. 

Independent engineering review; U.S. Department of Energy (DOE) Loan Programs Office (LPO) - Style documentation discipline; technical due diligence; risk assessment; diligence findings, document review, data analysis, information requests, and technical risk summaries; data room review; information request tracking; report writing; Excel-based analysis; stakeholder coordination; and clear presentation of findings for credit, construction, monitoring, and certification decisions.

Competencies Required

  • Technical judgment; independence and objectivity; analytical rigor; attention to detail; defensible documentation; client service orientation; cross-functional collaboration; issue escalation; quality mindset; schedule discipline; and ability to translate technical evidence into actionable risk, compliance, and financing implications.

Ancillary Details Of The Roles

  • Ancillary role detail: may participate in data room reviews, borrower/contractor interviews, site observations, monthly monitoring meetings, risk register updates, CP evidence reviews, draw package checks, issue closure tracking, and preparation of Independent Engineer reports for DOE, LPO, credit, and program governance stakeholders.
  • The DOE Energy Dominance Financing (EDF) Program represents DOE/LPO-supported financing and lifecycle oversight activities for large-scale U.S. energy infrastructure projects, requiring independent engineering, technical due diligence, credit evaluation, construction monitoring, operational performance assessment, and risk management services to support financing decisions and protect government lending interests throughout the project lifecycle.  DOE financing activities that support U.S. energy infrastructure, energy security, domestic production, and strategic energy investments. The financing authority itself would typically be administered through the DOE Loan Programs Office (LPO).
  • The Loan Programs Office (LPO) is the financing arm of the U.S. Department of Energy, responsible for providing Direct loans, loan guarantees, credit assistance, and project finance support for large-scale energy and infrastructure projects in the United States.  The LPO evaluates projects from Technical, Engineering, Financial, Commercial, Environmental, Regulatory, Construction, and Operational perspectives before financing decisions are made. 
  • Independent Engineering (IE) Advisory Services are needed for complex energy projects. DOE/LPO frequently requires independent technical reviews similar to those used by commercial lenders, export credit agencies, multilateral development banks, and institutional project finance investors.  An EDF-style Independent Engineering engagement could include:
  • - Upstream Oil & Gas (Exploration and production | Reservoir development | Drilling programs)
  • - Midstream (Pipelines | Compression facilities | LNG infrastructure | Storage terminals)
  • - Downstream (Refineries | Petrochemical facilities | Processing plants)
  • - Power & Utilities (Generation facilities | Transmission infrastructure | Grid modernization | Energy storage)

Other Details

Role supports NAICS 541330 Engineering Services for Energy Dominance Financing (EDF) Program/Loan Programs Office (LPO) energy infrastructure financing, with work performed for high-impact oil and gas, power, utilities, and infrastructure projects. Outputs must be independent, traceable to source evidence, suitable for lender review, and aligned with technical due diligence, construction monitoring, EPC oversight, completion certification, operations monitoring, and long-term debt-service viability assessment needs.

#TechnicalCrossCuttingJobs #Energy Industry (Oil, And Gas/Power, And Utilities) #Jugaad #Copitas #AskWhy #Zakat #PokaYoke #AskidaEmek

Additional Information

As a condition of employment, all employees must meet the requirements of their roles: establish, manage, pursue, and achieve annual goals and objectives with Documented Goals for each of the firm's Eight ProSidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and support all business development and other efforts on behalf of ProSidian.

Eight ProSidian Global Competencies

  1. Personal Effectiveness - The ability to manage tasks, time, and relationships efficiently, achieving consistent, impactful results.
  2. Continuous Learning - Ongoing pursuit of knowledge, skills, and adaptability to remain relevant, competent, and professionally competitive.
  3. Leadership - Inspiring, guiding, and motivating others toward shared goals, fostering accountability, collaboration, and strategic organizational success.
  4. Client Service - Delivering responsive, high-quality solutions that address client needs, build trust, and strengthen long-term partnerships.
  5. Business Management - Coordinating people, processes, and resources to achieve strategic objectives, operational efficiency, and sustainable organizational performance.
  6. Business Development - Identifying, pursuing, and securing growth opportunities through strategic relationships, market insight, and innovative solutions.
  7. Technical Expertise - Applying specialized knowledge, analytical skills, and practical experience to solve complex problems with accuracy.
  8. Innovation & Knowledge Sharing (Thought Leadership) - Generating creative solutions, sharing insights, and influencing industry direction through expertise, collaboration, and continuous improvement.

------------ --------------- ------------

OTHER REQUIREMENTS

  • Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office.  The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word; proficient with Adobe Acrobat, data analytics tools, and Visio; and able to quickly learn other tools as needed.
  • Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office.  The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word; proficient with Adobe Acrobat, data analytics tools, and Visio; and able to quickly learn other tools as needed.
  • Commitment - to work with intelligent, interesting people with diverse backgrounds to solve the most significant challenges across private, public, and social sectors.
  • Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community o...

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About ProSidian Consulting

Sourced by ZipRecruiter

ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations. Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit www.ProSidian.com or follow the company on Twitter at www.twitter.com/ProSidianfor more information.

Industry

Business schools and computer and management training

Company size

11 - 50 Employees

Headquarters location

Charlotte, NC, US

Year founded

2004

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