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Remote Technical Support Analyst Remote Jobs in Silver Spring, MD

Evolver Federal

Tier 2 Support - Team Lead

Reston, VA · Remote

... analytics, legal technology and eDiscovery, applied AI, and electronic security systems. Our teams ... The Tier 2 Team Lead oversees and manages a team of Tier II technicians delivering remote technical ...

Media Trust

Operational Support Analyst

Mclean, VA · Remote

This role requires technical curiosity, precision, and a service-oriented mindset. You will serve ... This is a remote role based out of our McLean, VA headquarters. Occasional early evening or weekend ...

FEI Systems

Business Analyst (Remote)

Columbia, MD · On-site +1

Support gap analysis efforts for project change requests * Identify, propose, pursue, and drive ... Technical foundation in IT process management, development, testing, project management and/or ...

CareFirst

Business Analyst (Remote)

Baltimore, MD · Remote

The Business Analyst will have the responsibility to ensure that the business's need for changes to ... Participates in the development of solutions and workarounds that solve low complexity technical ...

Zantech

PowerApps Analyst (Remote)

Washington, DC · Remote

Adapt to various technical assignments across tasks * Support critical deliverables during peak ... Strong problem-solving and analytical skills * Federal government contracting experience Preferred ...

CareFirst

Business Analyst (Remote)

Baltimore, MD · Remote

The Business Analyst will have the responsibility to ensure that the business's need for changes to ... Participates in the development of solutions and workarounds that solve low complexity technical ...

CareFirst

Business Analyst (Remote)

Baltimore, MD · Remote

The Business Analyst will have the responsibility to ensure that the business's need for changes to ... Participates in the development of solutions and workarounds that solve low complexity technical ...

CareFirst

Reimbursement Analyst (Remote)

Baltimore, MD · Remote

This position is responsible for preparing analyses associated with the development of reimbursement policy, strategies, cost of care impacts and work flows for healthcare providers' reimbursement ...

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All JobsTechnical Support Analyst JobsRemote Technical Support Analyst Remote JobsRemote Technical Support Analyst Remote Jobs in Silver Spring, MD

Remote Technical Support Analyst Remote information

See Silver Spring, MD salary details

$15

$28

$44

How much do remote technical support analyst remote jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote technical support analyst remote in Silver Spring, MD is $28.47, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $32.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.
What are popular job titles related to Remote Technical Support Analyst Remote jobs in Silver Spring, MD? For Remote Technical Support Analyst Remote jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Analyst Remote jobs in Silver Spring, MD look for? The top searched job categories for Remote Technical Support Analyst Remote jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Technical Support Analyst Remote jobs? Cities near Silver Spring, MD with the most Remote Technical Support Analyst Remote job openings:
Remote Technical Support Analyst Remote jobs near you
Infographic showing various Remote Technical Support Analyst Remote job openings in Silver Spring, MD as of July 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $59,212 per year, or $28.5 per hour.
Contract Retirement Plan Analyst (Remote)

Contract Retirement Plan Analyst (Remote)

Naviga

Washington, DC • On-site, Remote

$79K - $98K/yr

Full-time

Retirement

Posted 12 days ago

Job description

About Our ClientOur client is a prominent global law firm committed to excellence in representing its clients and developing its people. The firm fosters a culture that embraces core values and provides a professional environment for business professionals to thrive and grow.The OpportunityThe Retirement Plan Analyst is a critical role in the administration, analysis, and ongoing compliance of the firm’s retirement and savings programs. Reporting to the Sr. Benefits Manager, you will support plan governance and data integrity while partnering with internal departments and external service providers to ensure accurate execution of retirement plan operations.The LocationThis position offers a remote work schedule and can be based in any of the following offices: Atlanta, Baltimore, Boston, Miami, Northern Virginia, Philadelphia, Raleigh, Reston, Short Hills, Washington, DC, Wilmington. The core benefits team is primarily based in Baltimore, MD. Candidates in this area are highly preferred to facilitate closer collaboration with the existing team. What You Will Do
  • Plan Administration: Support day-to-day administration of qualified and non-qualified retirement plans.
  • Compliance & Audit: Assist with ERISA, IRS, and DOL compliance requirements, including Form 5500 filings and audit requests.
  • Data Reconciliation: Partner with Payroll, HRIS, and Finance to ensure clean data and accurate reconciliation.
  • Vendor Management: Monitor vendor performance, escalate issues, and serve as a liaison with recordkeepers, trustees, and actuaries.
  • Technical Troubleshooting: Resolve complex participant and payroll-related issues and respond to inquiries regarding distributions and eligibility.
  • Regulatory Tracking: Monitor regulatory changes and assess their operational impact on plan design and administration.
  • Documentation: Maintain plan documents, amendments, SPDs, and participant notices.
Who You Are
  • Experienced: You possess a minimum of 5 years of experience in retirement plan administration or benefits.
  • Educated: You hold a Bachelor’s degree (Finance, Accounting, Business Administration, or HR preferred).
  • Technically Savvy: You are proficient with HRIS, payroll systems, and retirement plan recordkeeping platforms.
  • Analytical: You have strong analytical skills and a deep knowledge of retirement plan regulations.
  • Communicative: You can effectively communicate complex plan provisions to stakeholders with empathy and clarity.
The Ideal Candidate is a detail-oriented professional who thrives in a fast-paced environment. You are someone who can manage competing demands under pressure while producing high-quality, accurate work products. Beyond technical skills, you are a relationship-builder who fosters positive connections with colleagues and third-party vendors.Flexibility & Work-Life Integration Our client supports a hybrid work model, allowing for a balance between in-office collaboration and remote flexibility. The firm recognizes the importance of meeting business needs while integrating professional responsibilities with personal well-being.Why Join the Team?
  • Stability: This role offers an indefinite duration based on the firm’s ongoing business needs.
  • Impactful Work: Support financial wellness and retirement education initiatives that directly benefit the firm's employees.
  • Professional Growth: Gain exposure to complex plan governance, including supporting RFPs, benchmarking, and retirement plan committee meetings.
  • Collaborative Culture: Join a team that values excellence, responsiveness, and professional development.
________________________________________About Naviga Recruiting & Executive Search

Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.