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Remote Technical Support Analyst Remote Jobs in Silver Spring, MD

DemandFactor is seeking a focused and skilled Marketing Analyst. This position is fully remote, and shifts are available during EST through PST hours. The selected candidate will perform various ...

Principal Support Analyst

Herndon, VA · On-site +1

$105.77K - $130K/yr

Remote-First Culture - Flexibility to work from home in your country of hire "Leave Your Way" PTO ... You will provide hands-on technical support in diverse areas-from troubleshooting desktop issues ...

DemandFactor is seeking a focused and skilled Marketing Analyst. This position is fully remote, and shifts are available during EST through PST hours. The selected candidate will perform various ...

... Us?​ ✅ Remote-First Culture - Flexibility to work from home in your country of hire​ ✅ ... You will provide hands-on technical support in diverse areas--from troubleshooting desktop issues ...

Principal Support Analyst

Herndon, VA · Remote

$105.77K - $130K/yr

Remote-First Culture - Flexibility to work from home in your country of hire "Leave Your Way" PTO ... You will provide hands-on technical support in diverse areas-from troubleshooting desktop issues ...

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43.10K - $54.10K/yr

The Remote Support Technician provides technical assistance to users from a remote location ... Ability to analyze issues, identify root causes, and implement effective solutions. • Self ...

ICF is seeking a Salesforce Business Analyst to support an enterprise Salesforce services ... Experience working with technical teams on integrations, data flows, identity management, role ...

This role requires technical curiosity, precision, and a service-oriented mindset. You will serve ... This is a remote role based out of our McLean, VA headquarters. Occasional early evening or weekend ...

Support the Project Manager to successfully manage the relationship with the client and all ... Remote Status : Full-time position with full company benefits NOTICE: EO/AA/VEVRAA/Disabled ...

Senior Support Analyst KeenLogic is seeking an experienced Senior Support Analyst to support a ... This role will provide advanced technical support for the eFiling system, a mission-critical, web ...

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Remote Technical Support Analyst Remote information

See Silver Spring, MD salary details

$15

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How much do remote technical support analyst remote jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote technical support analyst remote in Silver Spring, MD is $28.47, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $32.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

What are popular job titles related to Remote Technical Support Analyst Remote jobs in Silver Spring, MD? For Remote Technical Support Analyst Remote jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Analyst Remote jobs in Silver Spring, MD look for? The top searched job categories for Remote Technical Support Analyst Remote jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Technical Support Analyst Remote jobs? Cities near Silver Spring, MD with the most Remote Technical Support Analyst Remote job openings:
Pricing Analyst (Remote)

Pricing Analyst (Remote)

Technology Service Corporation (TSC)

Washington, DC • On-site, Remote

Full-time

Medical, Retirement, PTO

Posted 16 days ago


Job description

TSC is actively recruiting a highly motivated and detail-oriented Pricing Analyst to join our team in a fast paced, dynamic environment. Professionals with previous experience in defense industry Pricing and Financial Analytics are encouraged to apply. The ideal candidate will play a critical role in supporting our business development efforts by analyzing costs and pricing strategies, conducting market research with Business Development and Price-to-Win teams, and developing pricing models to optimize profitability and competitiveness in the defense and aerospace industry. Upon the candidate's selection, the individual is expected to adhere to, comply with, and ensure that others comply with company policy, contractual obligations, and any operational workflows or procedures as directed by company leadership.This role can be performed on a remote basis with travel as needed (up to 20%).

Responsibilities to Include:

  • Partner with Proposal and Program Teams to review RFPs/RFQs, develop cost and pricing models, and establish appropriate labor categories and rates.
  • Conduct detailed analyses of customer requirements, market trends, and competitive landscapes to inform cost estimates, pricing strategies, and proposal positioning.
  • Collaborate with cross-functional teams including Business Development, Finance, Product Management, Technical SMEs, and Contracts to develop pricing strategies aligned with business objectives and solicitation requirements.
  • Lead or participate in proposal kick-off and status meetings, identifying cost volume activities and coordinating assignments with internal stakeholders.
  • Develop and document supportable Basis of Estimates (BOEs), Certified Cost and Pricing Data (CCPD), and Cost/Price Volumes for competitive proposals.
  • Analyze historical cost data, pricing information, and performance metrics to identify opportunities for pricing optimization and revenue enhancement.
  • Build and maintain cost and pricing models to support decision-making and ensure accuracy, consistency, and compliance across proposals.
  • Develop and maintain pricing templates to support different contract types and work scopes, including products and services.
  • Support the development of competitive pricing strategies in coordination with Business Development to deliver compliant and financially sound proposals.
  • Ensure compliance with Federal Acquisition Regulation (FAR), Truthful Cost or Pricing Data requirements (formerly TINA), Cost Accounting Standards (CAS), DFARS, and company policies and procedures.
  • Ensure proposals meet the definition of an adequate proposal in accordance with FAR and DFARS requirements.
  • Prepare and present pricing analyses and recommendations to internal stakeholders and customers, including cost analyses, pricing strategies, cash flow projections, and negotiation support.
  • Monitor pricing trends, market dynamics, and regulatory changes to proactively identify risks and opportunities.
  • Support contract negotiations and pricing discussions with customers, vendors, and partners.
  • Interface with DCAA and DCMA to provide supporting documentation and justification during audits and pricing reviews.
  • Maintain accurate documentation related to pricing policies, procedures, and proposal records in accordance with company and regulatory requirements.
  • Review contract awards and modifications with Program Teams to ensure alignment with approved pricing and contractual requirements.

Required Qualifications:

  • Bachelor's degree in business, finance, accounting, or a related field and 2-4 years of cost, pricing, or program controls experience in defense industry
  • US Citizenship and the ability to obtain and maintain a government security clearance.
  • Strong analytical skills with the ability to analyze complex data.
  • Understanding of DCAA/DCMA requirements and compliance regulations.
  • Excellent communication skills and the ability to understand and analyze financial data to effectively present financial data to various stakeholders.
  • Experience with multiple contract types (CP, FFP, T&M, etc.).
  • Ability to work independently to meet critical deadlines without oversight.
  • Demonstrated proficiency in utilizing ERP systems (e.g., Deltek Costpoint, SAP, Oracle) to extract, analyze, and validate cost data in support of pricing, budgeting, forecasting, and financial reporting activities.
  • Ability to collaborate in a team environment for complex problem solving.

Preferred Qualifications:

  • Experience using ProPricer
  • Experience with both sole source as well as competitive proposals.
  • Experience in government contract financials and the defense industry.
  • Understanding of DCAA/DCMA requirements and compliance regulations.
  • Strong attention to detail with a demonstrated commitment to both precision and accuracy.
  • Experience with Deltek Costpoint and financial reporting tools.
  • Demonstrated success with developing substantiated basis of estimates.
  • Experience with Progress-Based-Payments (PBPs) and Milestone Payment Schedules
  • Knowledge of and experience with product pricing
  • Ability to use weighted guidelines to support USG negotiations.
  • Strong proficiency in modeling.
  • Ability to effectively support multiple proposals and business leads simultaneously.

TSC Benefits:

TSC offers a stable work environment, a competitive salary, and a comprehensive benefit package, including ESOP participation, 401k Plan, Flexible Work Schedules, Tuition Reimbursement, Co-Sponsored Health Plan, Paid Leave and much more.

Applying to TSC:

Only those candidates invited for an interview will be contacted. Employment at TSC is contingent upon the successful completion of a comprehensive background check, security investigation, and a drug screening.


This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.