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Remote Technical Specialist Jobs (NOW HIRING)

Saalex

AMBIT/SIS Technical Specialist

Ridgecrest, CA · Remote

$100K - $125K/yr

This is a remote position. Preference for candidates near Corona, CA. Job Summary: The AMBIT/SIS Technical Specialist supports remote deployment, field integration, system evaluation, and operational ...

Saalex

AMBIT/SIS Technical Specialist

Ridgecrest, CA · Remote

$100K - $125K/yr

This is a remote position. Preference for candidates near Corona, CA. Job Summary: The AMBIT/SIS Technical Specialist supports remote deployment, field integration, system evaluation, and operational ...

Saalex

AMBIT/SIS Technical Specialist

Ridgecrest, CA · On-site +1

$100K - $125K/yr

This is a remote position. Preference for candidates near Corona, CA. Job Summary: The AMBIT/SIS Technical Specialist supports remote deployment, field integration, system evaluation, and operational ...

Huntington

REMOTE - IS Technical Specialist

IS Technical Specialist Organization Name : The Huntington National Bank Department Description The ... Remote Our Approach to Office Workplace Type Certain positions outside our branch network may be ...

Land O'Lakes

Dairy Technical Specialist

Arden Hills, MN · Remote

Dairy Technical Specialist The Dairy Technical Specialist provides technical expertise and support ... This role is remote and requires travel, living within the area is necessary. * This is a sales ...

BSI Group

AI Technical Specialist

Concord, NC · Remote

$119K - $140K/yr

US- Remote / Home-based About the Role BSI is expanding its Artificial Intelligence Notified Body and is looking for an experienced AI Technical Specialist to join our AI Conformity Assessment team.

BSI Prof Serv EHS West

AI Technical Specialist

Concord, NC · Remote

$119K - $140K/yr

US- Remote / Home-based About the Role BSI is expanding its Artificial Intelligence Notified Body and is looking for an experienced AI Technical Specialist to join our AI Conformity Assessment team.

Huntington

IS Technical Specialist

Columbus, OH · On-site +1

IS Technical Specialist Organization Name : The Huntington National Bank Department Description The ... Remote Our Approach to Office Workplace Type Certain positions outside our branch network may be ...

ICF

Senior Technical Specialist

Los Angeles, CA · On-site +1

Senior Technical Specialist Location - CA Remote (Los Angeles Metro Area) The Senior Technical Specialist will support our demand-side management teams on the delivery of energy efficiency and ...

Pitney Bowes

Area Technical Specialist (Hybrid in US)

IL · Remote

$83K - $104K/yr

The Area Technical Specialist will travel at least 65% of their time. You will be onsite on a ... Provide hands-on technical training, Remote escalation support and emergency on-site technical ...

Pitney Bowes

Area Technical Specialist (Hybrid in US)

PA · Remote

$83K - $104K/yr

The Area Technical Specialist will travel at least 65% of their time. You will be onsite on a ... Provide hands-on technical training, Remote escalation support and emergency on-site technical ...

Pitney Bowes

Area Technical Specialist (Hybrid in US)

WI · Remote

$83K - $104K/yr

The Area Technical Specialist will travel at least 65% of their time. You will be onsite on a ... Provide hands-on technical training, Remote escalation support and emergency on-site technical ...

Pitney Bowes

Area Technical Specialist (Hybrid in US)

NC · Remote

$83K - $104K/yr

The Area Technical Specialist will travel at least 65% of their time. You will be onsite on a ... Provide hands-on technical training, Remote escalation support and emergency on-site technical ...

Pitney Bowes

Area Technical Specialist (Hybrid in US)

NV · Remote

$83K - $104K/yr

The Area Technical Specialist will travel at least 65% of their time. You will be onsite on a ... Provide hands-on technical training, Remote escalation support and emergency on-site technical ...

Pitney Bowes

Area Technical Specialist (Hybrid in US)

TX · Remote

$83K - $104K/yr

The Area Technical Specialist will travel at least 65% of their time. You will be onsite on a ... Provide hands-on technical training, Remote escalation support and emergency on-site technical ...

Huntington

IS Technical Specialist

Columbus, OH · On-site +1

The IS Technical Specialist provides technical and consultative support on the most complex ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

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Remote Technical Specialist information

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$31.5K

$87.4K

$148K

How much do remote technical specialist jobs pay per year?

As of Aug 25, 2026, the average yearly pay for remote technical specialist in the United States is $87,353.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a remote technical specialist do?

A Remote Technical Specialist provides technical support, troubleshooting, and solutions for clients or internal teams from a remote location. Their responsibilities often include diagnosing hardware or software issues, guiding users through problem-solving steps, configuring systems, and ensuring smooth operation of technology platforms. They may work in various industries such as IT, software, telecommunications, or customer service. Communication is typically handled through email, phone, chat, or specialized remote access tools. This role requires strong technical knowledge, excellent communication skills, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote technical specialist, and why are they important?

To thrive as a Remote Technical Specialist, you need a solid background in IT troubleshooting, networking, and system administration, often supported by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with remote support tools, ticketing systems, and diagnostic software is typically required. Strong communication, problem-solving abilities, and self-motivation help you effectively assist users and collaborate with distributed teams. These skills ensure efficient technical support, high customer satisfaction, and effective remote operations.

How does a remote technical specialist typically collaborate with other team members and departments?

As a Remote Technical Specialist, collaboration is primarily facilitated through digital communication tools like video conferencing, chat platforms, and project management software. You’ll often work closely with IT teams, product managers, and end-users to troubleshoot issues, implement solutions, and provide technical guidance. Regular virtual meetings and clear documentation are essential to ensure everyone stays aligned, especially when addressing cross-functional technical problems. Building strong communication skills and being proactive in updates can help bridge the physical distance and foster effective teamwork.
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Cities with the most Remote Technical Specialist job openings:

What are the most commonly searched types of Technical Specialist jobs?

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What states have the most Remote Technical Specialist jobs?

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Remote Technical Specialist jobs near you
Infographic showing various Remote Technical Specialist job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 6% Part Time, 3% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $87,353 per year, or $42 per hour.

Technical Support Specialist (Machinery) - 3rd Shift

Tulsa, OK • Remote

pregis
Plastics Packaging Film and Sheet (including Laminated) Manufacturing • 501 - 1,000 employees

6.9

Company rating: 6.9 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

75th of 121 rated packaging manufacturers

Paid breaks

Uninterrupted breaks

Learn more about pregisexternal

Full-time

Posted 20 days ago

Job description

Job Title: Technical Support Specialist - 10pm-6am         

Reports To: Service Support Manager 

Fully Remote Role

Summary of Job 

The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to protect uptime and minimize unnecessary field service dispatches. This role serves as the Technical Support Operations Center (TSOC) frontline support; using structured workflows, FSM tools, telemetry, and remote diagnostics to restore operation and avoid truck rolls. Provide accurate information to ensure seamless handoff and operational excellence when escalation to Field Technical service is required. 

Essential Functions and Responsibilities  

  • Technical Intake & Triage 
  • Serve as the first technical point of contact for inbound customer support requests. 
  • Perform structured intake to identify machine state, fault conditions, safety concerns, and production impact. 
  • Prioritize tickets based on uptime risk, SLA requirements, and customer impact. 
  • Determine whether issues can be resolved remotely or require escalation to onsite Field Technical Solutions. 
  • Remote Technical Recovery 
  • Execute remote troubleshooting using HMI data, alarms, error logs, telemetry, and customerprovided observations. 
  • Guide customers through safe corrective actions to restore operation whenever possible. 
  • Resolve issues remotely to avoid unnecessary truck rolls while maintaining safety and quality standards. 
  • Escalate complex or unresolved issues with complete technical context and documented findings. 
  • Field Service Coordination 
  • Initiate Work Orders and support field service scheduling when onsite response is required. 
  • Ensure accurate problem descriptions, parts identification, and job scope are provided to field technicians. 
  • Support travel time optimization and technician utilization through clean, complete case data. 
  • Collaborate with Field Technical Solutions to support First Visit Fix Rate objectives. 
  • Ticket Documentation & Data Quality 
  • Document all tickets accurately and consistently in C4C and Field Service Management systems. 
  • Capture failure modes, corrective actions, resolution outcomes, and repeat issue indicators. 
  • Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics. 
  • Identify recurring issues and communicate trends to Operations, Engineering, and Product teams. 

Key Performance Indicators 

  • Technical Support Average Response Time 
  • First Contact Fix Rate 
  • Truck Roll Avoidance  
  • Missed Calls and After Hours Call Handling 

Education and Experience 

Required: 

  • 3+ years of experience in technical support, field service support, or equipment troubleshooting. 
  • Handson experience supporting electromechanical or automated equipment. 
  • Ability to troubleshoot systems using logical, structured diagnostic approaches. 

Preferred: 

  • Experience supporting capital equipment, automation, or packaging machinery. 
  • Remote technical support background. 
  • Familiarity with PLCs, HMIs, sensors, pneumatics, and industrial communication networks. 

Job Requirements 

Required 

  • Strong technical troubleshooting and customer communication skills. 
  • Ability to perform calmly and effectively in highpressure downtime situations. 
  • High attention to detail in documentation and system updates. 
  • Proficiency with Field Service Management platforms and digital workflows. 

Preferred 

  • Experience with telemetry, remote monitoring, or automated reporting tools. 
  • Understanding of service KPIs such as FCFR, MTTR, and SLA compliance. 
  • Crossfunctional collaboration experience with Field Service, Engineering, and Operations teams. 
  • Experience with Customer Resource Management (CRM) tool. – i.e. C4C, Salesforce 

 
Competency 

  • Customer Focus 
  • Operational Discipline 
  • Data Accuracy 
  • CrossFunctional Collaboration 
  • Communication Clarity 
  • Problem Solving 
  • Ownership & Accountability

#SYS1

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About Pregis

Sourced by ZipRecruiter

Industry

Plastics packaging film and sheet (including laminated) manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Deerfield, IL, US

Year founded

2005

Social media

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Pay

Benefits

Hours and flexibility

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