Review, manage and follow up on open issues as needed * Project work that includes long and short ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
Review, manage and follow up on open issues as needed * Project work that includes long and short ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
Review, manage and follow up on open issues as needed * Project work that includes long and short ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
Review, manage and follow up on open issues as needed * Project work that includes long and short ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
Review, manage and follow up on open issues as needed * Project work that includes long and short ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
Review, manage and follow up on open issues as needed * Project work that includes long and short ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
Review, manage and follow up on open issues as needed * Project work that includes long and short ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
Review, manage and follow up on open issues as needed * Project work that includes long and short ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
Technical Account Managers are the primary contact for Varonis customers and the first line of ... Remote
Technical Account Managers are the primary contact for Varonis customers and the first line of ... Remote
Technical Service Account Manager
Cedar Rapids, IA · On-site +1
This role is based in United State and is a remote position. You will be part of a collaborative ... The Technical Service Account Manager in Grain Processing will be directly responsible for ...
Technical Service Account Manager
Cedar Rapids, IA · On-site +1
This role is based in United State and is a remote position. You will be part of a collaborative ... The Technical Service Account Manager in Grain Processing will be directly responsible for ...
Technical Service Account Manager
Cedar Rapids, IA · On-site +1
This role is based in United State and is a remote position. You will be part of a collaborative ... The Technical Service Account Manager in Grain Processing will be directly responsible for ...
Technical Service Account Manager
Cedar Rapids, IA · On-site +1
This role is based in United State and is a remote position. You will be part of a collaborative ... The Technical Service Account Manager in Grain Processing will be directly responsible for ...
Technical Service Account Manager
Cedar Rapids, IA · On-site +1
This role is based in United State and is a remote position. You will be part of a collaborative ... The Technical Service Account Manager in Grain Processing will be directly responsible for ...
Technical Service Account Manager
Cedar Rapids, IA · On-site +1
This role is based in United State and is a remote position. You will be part of a collaborative ... The Technical Service Account Manager in Grain Processing will be directly responsible for ...
Digital Support Analyst
Des Moines, IA · On-site +1
Remote technical help desk or support experience helpful * Adept at utilizing a CRM solution to log and track client inquiries and knowledge of Salesforce helpful * Proficient in Microsoft Office ...
Digital Support Analyst
Des Moines, IA · On-site +1
Remote technical help desk or support experience helpful * Adept at utilizing a CRM solution to log and track client inquiries and knowledge of Salesforce helpful * Proficient in Microsoft Office ...
Provide remote technical support, systems engineering support and troubleshooting. * Transfer ... to manage and optimize compressors, turbines, and related highvalue rotating equipment in ...
Provide remote technical support, systems engineering support and troubleshooting. * Transfer ... to manage and optimize compressors, turbines, and related highvalue rotating equipment in ...
Technical Director, Middle Market Industry Segment - Commercial (P&C Insurance - Manufacturing & ...
Des Moines, IA · Remote
Nationwide does not participate in the Stem OPT Extension program. #LI-MS1 #LI-REMOTE Summary Are ... Monitors industry portfolio management to verify risk selection and quality are in alignment with ...
Technical Director, Middle Market Industry Segment - Commercial (P&C Insurance - Manufacturing & ...
Des Moines, IA · Remote
Nationwide does not participate in the Stem OPT Extension program. #LI-MS1 #LI-REMOTE Summary Are ... Monitors industry portfolio management to verify risk selection and quality are in alignment with ...
Technical Director, Middle Market Industry Segment - Commercial (P&C Insurance - Manufacturing & ...
Des Moines, IA · Remote
Nationwide does not participate in the Stem OPT Extension program. #LI-MS1 #LI-REMOTE Summary Are ... Monitors industry portfolio management to verify risk selection and quality are in alignment with ...
Technical Director, Middle Market Industry Segment - Commercial (P&C Insurance - Manufacturing & ...
Des Moines, IA · Remote
Nationwide does not participate in the Stem OPT Extension program. #LI-MS1 #LI-REMOTE Summary Are ... Monitors industry portfolio management to verify risk selection and quality are in alignment with ...
Provide remote technical support, systems engineering support and troubleshooting. * Transfer ... to manage and optimize compressors, turbines, and related highvalue rotating equipment in ...
Provide remote technical support, systems engineering support and troubleshooting. * Transfer ... to manage and optimize compressors, turbines, and related highvalue rotating equipment in ...
Revit Technical Instructor
Sioux Center, IA · On-site +1
$70K - $87K/yr
Comfort presenting to managers, clients, and general audiences * Strong reasoning, problem-solving ... Flexibility in work arrangements may allow occasional remote work, depending on the assignment and ...
Revit Technical Instructor
Sioux Center, IA · On-site +1
$70K - $87K/yr
Comfort presenting to managers, clients, and general audiences * Strong reasoning, problem-solving ... Flexibility in work arrangements may allow occasional remote work, depending on the assignment and ...
Technical Customer Care Representative I (Entry-Level)
Iowa, IA · Remote
$11.50/hr
Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... Ability to multi-task, stay focused, and self-manage utilizing multiple tools to address the ...
Technical Customer Care Representative I (Entry-Level)
Iowa, IA · Remote
$11.50/hr
Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... Ability to multi-task, stay focused, and self-manage utilizing multiple tools to address the ...
Remote Sales Executive - Telecoms & Networking
Iowa City, IA · Remote
$90 - $150/hr
You will book installations accurately, manage customer interactions inside our CRM, and follow up ... You should be comfortable explaining technical concepts to non-technical customers and confident ...
Remote Sales Executive - Telecoms & Networking
Iowa City, IA · Remote
$90 - $150/hr
You will book installations accurately, manage customer interactions inside our CRM, and follow up ... You should be comfortable explaining technical concepts to non-technical customers and confident ...
Remote Sales Executive - Telecoms & Networking
Davenport, IA · Remote
$90 - $150/hr
You will book installations accurately, manage customer interactions inside our CRM, and follow up ... You should be comfortable explaining technical concepts to non-technical customers and confident ...
Remote Sales Executive - Telecoms & Networking
Davenport, IA · Remote
$90 - $150/hr
You will book installations accurately, manage customer interactions inside our CRM, and follow up ... You should be comfortable explaining technical concepts to non-technical customers and confident ...
Remote Sales Executive - Telecoms & Networking
Des Moines, IA · On-site +1
$90 - $150/hr
You will book installations accurately, manage customer interactions inside our CRM, and follow up ... You should be comfortable explaining technical concepts to non-technical customers and confident ...
Remote Sales Executive - Telecoms & Networking
Des Moines, IA · On-site +1
$90 - $150/hr
You will book installations accurately, manage customer interactions inside our CRM, and follow up ... You should be comfortable explaining technical concepts to non-technical customers and confident ...
Remote Sales Executive - Telecoms & Networking
Iowa City, IA · On-site +1
$90 - $150/hr
You will book installations accurately, manage customer interactions inside our CRM, and follow up ... You should be comfortable explaining technical concepts to non-technical customers and confident ...
Remote Sales Executive - Telecoms & Networking
Iowa City, IA · On-site +1
$90 - $150/hr
You will book installations accurately, manage customer interactions inside our CRM, and follow up ... You should be comfortable explaining technical concepts to non-technical customers and confident ...
Remote Sales Executive - Telecoms & Networking
Cedar Rapids, IA · On-site +1
$90 - $150/hr
You will book installations accurately, manage customer interactions inside our CRM, and follow up ... You should be comfortable explaining technical concepts to non-technical customers and confident ...
Remote Sales Executive - Telecoms & Networking
Cedar Rapids, IA · On-site +1
$90 - $150/hr
You will book installations accurately, manage customer interactions inside our CRM, and follow up ... You should be comfortable explaining technical concepts to non-technical customers and confident ...
Remote Technical Manager information
Is a TPM role stressful?
How do Remote Technical Managers effectively lead distributed teams and ensure project alignment?
How can I make 2000 a week working from home?
What is a Remote Technical Manager?
What are the key skills and qualifications needed to thrive as a Remote Technical Manager, and why are they important?
What is the salary of a technical manager?
How can I make $100,000 a year working from home?

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 25 days ago
Aureon rating
4.5
Based on 6 frontline employees who took The Breakroom Quiz
206th of 210 rated it services
Job description
Job Responsibilities:
- Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
- E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
- Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
- Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
- Focus on quality and customer satisfaction
- Clear and thorough documentation of customer interactions required
- Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
- Willing to fiercely advocate on behalf of and represent the Voice of the Customer
- Research and prepare detailed escalations to second level support
- Review, manage and follow up on open issues as needed
- Project work that includes long and short-term initiatives
What can Aureon offer you?
- Opportunities for professional growth, development, and advancement within the organization
- 100% remote working employment model
- Shift differential pay applied to evening and weekend shifts
- Comprehensive training on hardware and software applications for qualified applicants
- Knowledge and experience relating to basic computer applications
- Competitive compensation and full benefits package for full-time employees
- Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO
Required Education:
- High school or equivalent
Required Skills:
- Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
- Excellent written and oral communication skills, including strong listening skills
- Intermediate to advanced computer skills with emphasis on Internet knowledge
- 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
- Experience working in a customer Support Center
- Experience working with Mobile Communications
- Experience working with Transportation
- Accounting or accounts receivable experience is a huge plus
- Must exhibit dependability, adaptability and flexibility
- Ability to diagnose and troubleshoot issues
- Basic math skills
- Creative thinking and reasoning ability
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
- Primarily indoor work primarily in office environment
- Frequent utilization of manual dexterity and visualizing of computer screen
- No unusual physical requirements
Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
About Aureon
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
501 - 1,000 Employees
Headquarters location
West Des Moines, IA, US
Year founded
1988