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Remote Technical Documentation Jobs (NOW HIRING)

Encoura

Remote Technical Support Advisor

Atlanta, GA · Remote

$13/hr

Role Overview Serves as the first point of contact for customers needing technical support via ... Documenting information into web-based ticketing system * Escalating unique issues or inaccurate ...

Harris

$159K - $184K/yr

This remote role welcomes candidates anywhere in the US. Travel is required as needed ... Use AI-assisted workflows to produce documentation, meeting synthesis, backlog artifacts, diagrams ...

koch

Technical Services Representative

Lenexa, KS · Remote

Professional services role with emphasis on remote support of patient care server system ... support documentation. 8. A willingness to follow set standards while providing constructive ...

Harris

$165K - $191K/yr

This remote role welcomes candidates anywhere in the US. Travel is required as needed ... Use AI-assisted workflows to produce documentation, meeting synthesis, backlog artifacts, diagrams ...

Harris

$138K - $160K/yr

This remote role welcomes candidates anywhere in the US. Travel is required as needed ... Use AI-assisted workflows to produce documentation, meeting synthesis, backlog artifacts, diagrams ...

Harris

$163K - $188K/yr

This remote role welcomes candidates anywhere in the US. Travel is required as needed ... Use AI-assisted workflows to produce documentation, meeting synthesis, backlog artifacts, diagrams ...

Harris

$160K - $185K/yr

This remote role welcomes candidates anywhere in the US. Travel is required as needed ... Use AI-assisted workflows to produce documentation, meeting synthesis, backlog artifacts, diagrams ...

Harris

$159K - $184K/yr

This remote role welcomes candidates anywhere in the US. Travel is required as needed ... Use AI-assisted workflows to produce documentation, meeting synthesis, backlog artifacts, diagrams ...

Harris

$163K - $188K/yr

This remote role welcomes candidates anywhere in the US. Travel is required as needed ... Use AI-assisted workflows to produce documentation, meeting synthesis, backlog artifacts, diagrams ...

Harris

(Remote) Technical Product Manager PM/EMR

Florida, NY · Remote

$171K - $198K/yr

This remote role welcomes candidates anywhere in the US. Travel is required as needed ... Use AI-assisted workflows to produce documentation, meeting synthesis, backlog artifacts, diagrams ...

Harris

(Remote) Technical Product Manager PM/EMR

Florida, NY · Remote

$171K - $198K/yr

This remote role welcomes candidates anywhere in the US. Travel is required as needed ... Use AI-assisted workflows to produce documentation, meeting synthesis, backlog artifacts, diagrams ...

DivIHN

Technical Writer V (Remote)

Title: Technical Writer V (Remote) Duration: 5 Months Location: Remote Only W2 candidates are ... Update existing documentation to reflect new features, enhancements, and changes to the platform.

Harris

$138K - $160K/yr

This remote role welcomes candidates anywhere in the US. Travel is required as needed ... Use AI-assisted workflows to produce documentation, meeting synthesis, backlog artifacts, diagrams ...

Harris

$160K - $185K/yr

This remote role welcomes candidates anywhere in the US. Travel is required as needed ... Use AI-assisted workflows to produce documentation, meeting synthesis, backlog artifacts, diagrams ...

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How much do remote technical documentation jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for remote technical documentation in the United States is $30.30, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $36.06 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in remote technical documentation roles?

One common challenge for remote technical documentation professionals is maintaining clear communication with subject matter experts (SMEs), as remote work can limit opportunities for spontaneous discussions and immediate feedback. Additionally, staying aligned with fast-paced development teams requires proactive scheduling of virtual meetings and diligent tracking of project updates. Remote technical writers also need to be highly self-motivated and organized, managing multiple documentation projects and deadlines independently. Utilizing collaborative tools and establishing regular check-ins with team members can help overcome these challenges and ensure documentation remains accurate and up-to-date.

What is the difference between Remote Technical Documentation vs Remote Technical Writing?

AspectRemote Technical DocumentationRemote Technical Writing
Primary FocusCreating detailed technical documents, manuals, and specifications for products or systemsProducing clear, concise content for user guides, manuals, and online help
Required SkillsTechnical knowledge, documentation tools, attention to detailWriting skills, audience understanding, clarity
Work EnvironmentCollaborates with engineers, developers, and product teamsWorks closely with subject matter experts and end-users
Common CertificationsTechnical writing certifications, industry-specific credentialsTechnical writing certifications, communication skills courses

Remote Technical Documentation and Remote Technical Writing share overlapping skills and work environments but differ mainly in their focus. Technical documentation emphasizes creating comprehensive technical manuals, while technical writing centers on user-friendly content. Both roles are vital in tech industries and often require similar credentials, making them closely related career paths.

What is remote technical documentation?

Remote technical documentation refers to the process of creating, editing, and managing user manuals, help guides, API documentation, and other technical materials from a remote location, rather than onsite at a company office. Technical writers working remotely use digital tools to collaborate with subject matter experts and development teams. This role requires strong writing skills, attention to detail, and the ability to explain complex technical concepts in clear, accessible language. Remote technical documentation enables organizations to leverage global talent and maintain comprehensive documentation regardless of physical location.

What are the key skills and qualifications needed to thrive as a Remote Technical Documentation Specialist, and why are they important?

To excel as a Remote Technical Documentation Specialist, you need strong writing and editing skills, a solid understanding of technical concepts, and often a degree in English, communications, or a technical field. Familiarity with documentation tools like MadCap Flare, Adobe FrameMaker, or Markdown, as well as experience with content management systems, is typically required. Outstanding attention to detail, self-motivation, and effective communication help you clarify complex information and collaborate virtually. These skills ensure that accurate, user-friendly documentation is produced efficiently, supporting product usability and customer satisfaction.
What are the most commonly searched types of Technical Documentation jobs? The most popular types of Technical Documentation jobs are:
Infographic showing various Remote Technical Documentation job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $63,017 per year, or $30.3 per hour.

Remote Technical Support Advisor

Encoura

Atlanta, GA • Remote

$13/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Role Overview

Serves as the first point of contact for customers needing technical support via phone and email. Provides guidance to new and existing users on products and assists with setup and maintenance of online learning software and equipment. Troubleshoots hardware and software issues, ensuring a smooth user experience. Manages support tickets, uses knowledge bases to resolve inquiries efficiently, and aims for first-call resolution. Handles multiple tasks simultaneously and escalates issues promptly when needed. In a virtual contact center, resolving inbound customer calls and inquiries in a professional and empathetic manner.

A Day in the Life

  • Addressing student families concerns
  • Providing introductory information to new users on various products
  • Providing delightful, efficient, and accurate resolutions to customer inquiries
  • Demonstrating empathy, patience, and flexibility during phone calls
  • In a virtual contact center, resolving inbound customer calls and inquiries in a professional and empathetic manner
  • Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
  • Documenting information into web-based ticketing system
  • Escalating unique issues or inaccurate information contained in the knowledge base to the immediate supervisor for resolution
  • Participating in internal training programs to expand knowledge and support multiple clients

About You

  • Excellent English written and oral communication proficiency (equivalent to CEF C1 level or above)
  • Computer knowledge and multi-tasking with internet navigation skills
  • Experience navigating and managing multiple passwords and systems simultaneously
  • High school diploma
  • Must be at least 18 years old
  • Willing to accept a temporary, full-time position working 40 hours a week
  • Must reside within approved state*
  • Able to work from home with Home Internet that meets the following requirements:
    • 30 Mbps download
    • 15 Mbps upload
    • 100ms ping or less
  • Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point)
  • Wi-Fi is allowed; wired connection required if WiFi becomes unstable
  • Successful candidates will be required to complete and pass a CLEARâ„¢ identity verification as part of the pre-employment screening process
    • CLEARâ„¢ Candidate FAQ
  • Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems.
  • College degree or some college completed preferred
  • 1 or more years of customer service experience preferred

What Makes This Opportunity

  • Receive paid training and ongoing support
  • Gain hands-on experience in customer experience and tech-enabled services
  • Support a mission-driven environment serving students and educators
  • Strengthen core skills like communication, customer service, and multitasking

Our Training Approach

During your paid 2 week training you will learn:

  • Understanding differences between public and private charter schools, home schooling, and other product offerings with the ability to describe the differences to potential customers
  • Providing recommendations to parents/primary caregivers on which school solution is the best for their situation
  • You will learn about our Knowledge Base to keep up to date with frequent changes to schools and their enrollment policies and procedures, messaging these appropriately to parents/primary caregivers

The hourly pay rate for this position is $13.00. Encoura determines compensation using national market benchmarks, internal equity considerations, and organizational budget factors to ensure fairness and consistency across roles

This job description outlines primary responsibilities but may not list every duty. Responsibilities may shift based on business needs.

About Us

Encoura's mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success. 

Encoura's expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation's largest free college and career planning program used by millions of high school students and educators nationwide. 

It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S. 

Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team. 

Applicants from California, please review the CA HR Privacy Notice. 

To review our privacy policy, please click this link: https://encoura.org/privacy-policy/