Remote Technical Customer Support Jobs in Chicago, IL

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including TraneandThermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

What's in it for you:

As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

What you will do:

• Provide on-demand and scheduled remote technical support services for Key Accounts customers in a technical service environment.

• Perform remote Building Automation System (BAS) diagnostics, troubleshooting, programming, maintenance, and equipment startup support.

• Remotely inspect and evaluate BAS, HVAC, and chiller systems, delivering detailed reports on system operation and issue identification.

• Communicate via telephone, instant messaging, and email with onsite Trane and third-party BAS and mechanical technicians, customers, customer representatives, and Trane internal teams.

• Participate in technical and strategic account reviews with internal stakeholders.

• Identify parts needed for repairs and coordinate with relevant teams for procurement.

What you will bring:

• Solid understanding and hands-on service or installation experience with Trane HVAC systems and advanced Trane BAS controls.

• Proficiency in performing remote BAS diagnostics, troubleshooting, programming, and maintenance.

• Expertise in TGE, TGP, and TGP2 abilities and application guides.

• Advanced systems knowledge and proficiency in using digital tools.

• Knowledge of networking, communication protocols, security, and basics of Ensemble, SQL Database, diagnostics, and troubleshooting.

• Self-driven with the ability to effectively prioritize work in a queue.

• Strong verbal and written communication skills, with the ability to clearly and effectively communicate with individuals across various controls and mechanical skill levels, from laypersons to highly skilled technicians.

• Excellent process adherence and documentation skills for completing job paperwork, including time, progress, and cost data.

• Ability to effectively function in a remote team environment, provide coaching and support for others as necessary, provide and accept constructive feedback, and a willingness to help others and grow by taking on new challenges.

• A growth mindset to stay current on new products and identify and recommend system enhancements.

• Flexibility to work overtime/weekends as required.

• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.

Preferred Qualifications:

• Experience with Trane-specific systems and controls.

• Familiarity with remote support tools and platforms.

• Certification in HVAC or BAS-related fields.

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.