ZipRecruiter

Log In

2

Remote Technical Customer Support Jobs in Chicago, IL

Addison Group

Customer Support Specialist

Northbrook, IL · Remote

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Support Specialist Industry: Manufacturing Location (city, state): Northbrook, IL ... Hybrid -- in office Tuesday-Thursday and remote Monday and Friday Benefits: This position is ...

New

Applied Systems, Inc.

Manager, Customer Support

Chicago, IL · On-site +1

$75K - $105K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Position Overview We're seeking a Manager to join our Customer Support team in a remote role. Candidates based in the Chicago , Dallas , or Atlanta areas are preferred. In this role, you'll lead team ...

Applied Systems, Inc.

Manager, Customer Support

Chicago, IL · On-site +1

$75K - $105K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Position Overview We're seeking a Manager to join our Customer Support team in a remote role. Candidates based in the Chicago , Dallas , or Atlanta areas are preferred. In this role, you'll lead team ...

Applied Systems, Inc.

Manager, Customer Support

Chicago, IL · On-site +1

$75K - $105K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Position Overview We're seeking a Manager to join our Customer Support team in a remote role. Candidates based in the Chicago , Dallas , or Atlanta areas are preferred. In this role, you'll lead team ...

Rippling

Customer Support Specialist, Tax

Chicago, IL · On-site +1

$18.50 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach, offering support to ...

Cyera

Senior Technical Support Engineer

Chicago, IL · On-site +1

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Customer-first communication style, with the ability to create a positive support experience ... Own escalated technical cases from Tier 1 and drive them through investigation, resolution ...

Nexora Talent

Client Support Specialist (Remote)

Chicago, IL · Remote

$18.50 - $25/hr

Job Overview We are seeking a detail-oriented and customer-focused Client Support Specialist to join our growing remote team. In this role, you will assist clients by providing exceptional support ...

next page

Showing results 1-20

All JobsTechnical Customer Support JobsRemote Technical Customer Support JobsRemote Technical Customer Support Jobs in Chicago, IL

Remote Technical Customer Support information

See Chicago, IL salary details

$11

$18

$30

How much do remote technical customer support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote technical customer support in Chicago, IL is $18.99, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $22.79 per hour, depending on experience, location, and employer.

What is remote technical customer support?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are some common challenges faced by remote technical customer support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

What are the key skills and qualifications needed to thrive as remote technical customer support?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.

What are the most commonly searched types of Technical Customer Support jobs in Chicago, IL?

The most popular types of Technical Customer Support jobs in Chicago, IL are:

What are popular job titles related to Remote Technical Customer Support jobs in Chicago, IL?

For Remote Technical Customer Support jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Remote Technical Customer Support jobs in Chicago, IL look for?

The top searched job categories for Remote Technical Customer Support jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Remote Technical Customer Support jobs?

Cities near Chicago, IL with the most Remote Technical Customer Support job openings:

Remote Technical Customer Support jobs near you

Customer Support Specialist

Remote Talent Cloud

Chicago, IL • Remote

$20/hr

Full-time, Part-time

Re-posted 13 days ago

Job description

As a Customer Support Specialist, you’ll play a key role in ensuring our clients’ customers receive top-notch support. Your main responsibilities will include:

  • Responding to customer inquiries via phone, email, and/or chat
  • Providing fast, friendly, and professional assistance
  • Troubleshooting product and service issues to find optimal solutions
  • Maintaining detailed and accurate records of customer interactions
  • Staying up to date on client products, services, and policies to provide accurate information
  • Collaborating with teammates and sharing feedback to continuously improve the customer experience

Requirements

We’re looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have:

  • This is a fully remote position, but you must be located within the United States
  • Fluent in speaking, writing, and reading the English language
  • A reliable Internet connection and computer
  • A positive, professional attitude and a passion for helping others
  • The ability to work independently in a distraction-free home office
  • Previous customer support experience is a plus, but not required

Benefits

  • Fully remote: work from anywhere within the United States
  • Full-time and part-time available
  • Competitive hourly pay from $20/hr