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Remote Technical Customer Support Jobs in Illinois

Nexora Talent

Client Support Specialist (Remote)

Chicago, IL · Remote

$18.50 - $25/hr

Job Overview We are seeking a detail-oriented and customer-focused Client Support Specialist to join our growing remote team. In this role, you will assist clients by providing exceptional support ...

Cayenta

(Remote) Support Analyst

Virginia, IL · Remote

Experience working in a customer support or technical support environment. * Excellent ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Cayenta

(Remote) Support Analyst

Tennessee, IL · Remote

Experience working in a customer support or technical support environment. * Excellent ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Brainlab

National Technical Support

Chicago, IL · On-site +1

$38K - $48K/yr

... customer problems and remote support for the region; mentoring team and accessing individual/team performance. 50% domestic travel. Qualifications * B.S. in Electrical Engineering, Biomedical ...

Harness

Customer Account Manager

Chicago, IL · Remote

$123K - $137K/yr

Position Summary At Harness, our Customer Account Manager own the customer's success from ... or a related technical field, or equivalent experience Work Location * Remote within Central ...

Motorola

Location Services Support Technician

Virginia, IL · Remote

$75K - $95K/yr

Provides support to customer/users where the product is highly technical or sophisticated in nature ... The actual offer will be based on the individual candidate. #LI-JM3 #LI-REMOTE Basic Requirements ...

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All JobsTechnical Customer Support JobsRemote Technical Customer Support JobsRemote Technical Customer Support Jobs in Illinois

Remote Technical Customer Support information

See Illinois salary details

$10

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$28

How much do remote technical customer support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote technical customer support in Illinois is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $21.44 per hour, depending on experience, location, and employer.

What is remote technical customer support?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are the key skills and qualifications needed to thrive as remote technical customer support?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.

What are some common challenges faced by remote technical customer support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

What are the most commonly searched types of Technical Customer Support jobs in Illinois?

The most popular types of Technical Customer Support jobs in Illinois are:

What are popular job titles related to Remote Technical Customer Support jobs in Illinois?

For Remote Technical Customer Support jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Remote Technical Customer Support jobs in Illinois look for?

The top searched job categories for Remote Technical Customer Support jobs in Illinois are:

What cities in Illinois are hiring for Remote Technical Customer Support jobs?

Cities in Illinois with the most Remote Technical Customer Support job openings:

Remote Technical Customer Support jobs near you
Infographic showing various Remote Technical Customer Support job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $37,154 per year, or $17.9 per hour.

Online | Customer Support - Booking Vacations | We Will Train You

Destination Careers

Chicago, IL • On-site, Remote

$40K - $65K/yr

Full-time

Re-posted 2 days ago

Job description

Position Overview:
We are seeking reliable and service-oriented individuals to join our team in a fully remote Customer Support - Booking Vacations role. This position focuses on assisting clients with coordinating vacation arrangements, confirming reservations, and ensuring a smooth booking experience.
This is an entry-level opportunity within the travel industry. No prior travel experience is required. Structured onboarding and ongoing training are provided.
Key Responsibilities:
Assist clients with researching and booking vacation packages, hotels, and cruises
Provide support during the reservation and confirmation process
Respond to client inquiries regarding travel details and requirements
Review booking information for accuracy, including dates and traveler information
Maintain organized records of client reservations and communications
Offer follow-up support before and after travel
Qualifications:
Strong written and verbal communication skills
Customer-focused mindset with attention to detail
Comfortable using online systems and digital platforms
Ability to work independently in a remote environment
Previous customer service or hospitality experience is helpful but not required
What We Offer:
Structured onboarding and step-by-step training
Access to travel booking tools and supplier resources
Flexible fully remote work environment
Supportive and collaborative team culture
Ideal Candidate:
This role is ideal for individuals seeking remote customer support work, those exploring entry into the travel industry, or professionals with a background in hospitality or service-oriented roles.
$40,000 - $65,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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