The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over the phone. Customer service, attention to detail, and first call resolution are top priorities at ...
The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over the phone. Customer service, attention to detail, and first call resolution are top priorities at ...
Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and ...
Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and ...
Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and ...
Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and ...
Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and ...
Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and ...
Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and ...
Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and ...
Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and ...
Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and ...
Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and ...
Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and ...
Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and ...
Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and ...
Senior IT Engineer
Indianapolis, IN · Remote
... reporting * remote troubleshooting The Senior IT Engineer is also responsible for the internal day-to-day and future driven IT needs of eUS. Think freely, and let's grow! Position Experience ...
Quick apply
Senior IT Engineer
Indianapolis, IN · Remote
... reporting * remote troubleshooting The Senior IT Engineer is also responsible for the internal day-to-day and future driven IT needs of eUS. Think freely, and let's grow! Position Experience ...
Staff IT Engineer
Florence, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Florence, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Boston, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Boston, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Miami, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Miami, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Director, IT
Boston, IN · Remote
$200K - $257.50K/yr
As a Director of IT reporting directly to the CIO, you will serve as a strategic individual ... Experience supporting hybrid or remote-first global organizations. * Familiarity with Talent and ...
Director, IT
Boston, IN · Remote
$200K - $257.50K/yr
As a Director of IT reporting directly to the CIO, you will serve as a strategic individual ... Experience supporting hybrid or remote-first global organizations. * Familiarity with Talent and ...
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Atlanta, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Atlanta, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Portland, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Portland, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Austin, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Austin, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Remote Tech information
What is a Remote Tech job?
A Remote Tech job involves providing technical support, troubleshooting, or IT services from a remote location rather than on-site. Responsibilities may include diagnosing hardware or software issues, assisting customers or employees with technical problems, and maintaining systems remotely. These roles often require strong communication skills, problem-solving abilities, and knowledge of relevant technologies. Remote Tech jobs can be found in various industries, including IT support, cybersecurity, cloud computing, and software development.
What are the key skills and qualifications needed to thrive in the Remote Tech position, and why are they important?
To excel as a Remote Tech, you need a solid understanding of technical troubleshooting, IT support, and networking fundamentals, often supported by a relevant degree or certifications such as CompTIA A+, Network+, or similar. Familiarity with remote desktop tools, ticketing systems, and collaboration platforms like Slack or Microsoft Teams is commonly required. Strong communication, time management, and self-motivation are crucial soft skills in this position. These skills ensure effective technical support, productive remote collaboration, and reliable service delivery in distributed work environments.
What are some common challenges faced by Remote Tech professionals, and how can they be addressed?
Remote Tech professionals often navigate challenges such as troubleshooting issues without physical access to devices, managing multiple support requests, and ensuring clear communication across time zones. Adopting robust remote access tools, maintaining detailed documentation, and setting clear expectations with users can help overcome these hurdles. Successful Remote Techs also proactively stay updated on evolving technologies and collaborate regularly with their teams through virtual meetings to maintain alignment and support quality. Emphasizing organization and ongoing skill development can make these challenges much more manageable. This dynamic environment offers valuable experience for those interested in advancing toward more specialized IT roles.
More about Remote Tech jobs
What are the most commonly searched types of Tech jobs in Indiana? The most popular types of Tech jobs in Indiana are:
What are popular job titles related to Remote Tech jobs in Indiana? For Remote Tech jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Tech jobs in Indiana look for? The top searched job categories for Remote Tech jobs in Indiana are:
What cities in Indiana are hiring for Remote Tech jobs? Cities in Indiana with the most Remote Tech job openings:
Job description
About The Heritage Group
The Heritage Group is a fourth-generation, family-owned business focused on construction and materials, environmental services and specialty chemicals. Over the last 90+ years, the Heritage portfolio has grown to include more than 50 companies that employ more than 6,000 people. What unites this diverse group of businesses and individuals is our commitment to create a safer, more enriching, and sustainable world by harnessing the power of family.
The Heritage Group IT Helpdesk provides computer support to all the core business units. This includes hardware and software issues, connectivity problems, wireless/mobile issues, printing and functionality questions. The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over the phone. Customer service, attention to detail, and first call resolution are top priorities at Tier I with escalation to Tier II as necessary.
*This role is hybrid, based at our Indianapolis, IN office location. Qualified candidates must currently reside in the Indianapolis, IN area*
Essential Functions
- Supports end users via phone and remote support tools.
- Supports Microsoft O365 application issues.
- Supports Microsoft Windows 10 on HP Desktops / Laptops
- Documents all work done through ServiceNow Ticketing platform
- Supports wireless connectivity for laptops and mobile devices.
- Remote support using Bomgar Remote Desktop
- Support remote connectivity via Cisco VPN client software.
- Effectively manages time to make sure calls are responded to in timely manner.
- Escalates calls to appropriate next tier support groups when necessary.
- Attention to detail in all aspects of handling customer calls.
- Participates in rotational after-hours support.
- Image computers and prepares them for the end user deployment as needed.
- Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company's core values, competencies, and skills.
Experience Qualifications
- Required 1+ years of experience in IT support
Skills and Abilities
- Knowledge of ServiceNow a plus
- Knowledge of Bomgar Remote Support a plus
- Excellent verbal and written communication skills.
- Proven troubleshooting skills for both computer hardware and software.
- Ability to work in a self-sufficient and independent manner.
- Ability to handle multiple assignments including daily tasks and projects.
Licenses and Certifications
- CompTIA certifications Upon Hire Preferred or
- Microsoft Certifications Upon Hire Preferred
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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