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Remote Tech Support Jobs in Utica, NY (NOW HIRING)

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Remote Tech Support information

See Utica, NY salary details

$27.6K

$44.4K

$67.4K

How much do remote tech support jobs pay per year?

As of Sep 5, 2026, the average yearly pay for remote tech support in Utica, NY is $44,420.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,300.00 and $48,000.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What are popular job titles related to Remote Tech Support jobs in Utica, NY?

For Remote Tech Support jobs in Utica, NY, the most frequently searched job titles are:

What job categories do people searching Remote Tech Support jobs in Utica, NY look for?

The top searched job categories for Remote Tech Support jobs in Utica, NY are:

What cities near Utica, NY are hiring for Remote Tech Support jobs?

Cities near Utica, NY with the most Remote Tech Support job openings:

Licensed Mental Health Counselor - Remote Telehealth Specialist

Cygnus Behavioral Health Services

Utica, NY โ€ข Remote

Full-time

Medical, Retirement, PTO

Posted 2 days ago

New


Job description

Position Overview

Cygnus Behavioral Health Services is seeking a Licensed Mental Health Counselor (LCSW, LCSW-R, LMFT, or LMHC) to join our dedicated team as a full-time Telehealth Specialist. This position offers the flexibility of remote work, allowing you to provide critical mental health support to clients struggling with alcohol-related challenges. With a competitive salary range of USD 80,000 to 100,000 per year, this role not only provides financial benefits but also the rewarding opportunity to change lives.

About the Organization

At Cygnus Behavioral Health Services, we are committed to transforming the relationship individuals have with alcohol. Our online platform connects clients to a wealth of resources, including an anonymous community and therapist-led support groups aimed at fostering recovery and growth. Our mission stems from our ownerโ€™s personal journey, emphasizing the importance of evidence-based, accessible care that prioritizes quality and service. We strive to create an inclusive environment where healthy relationships with alcohol are attainable and celebrated.

Work Environment

This position is entirely remote, utilizing telehealth technology to connect with clients across Utica, New York, and beyond. You will have the freedom to set your own hours, responding to client needs while maintaining a work-life balance. The telehealth setting allows for direct and personalized interactions while reducing the barriers to access that many clients face in traditional therapy settings. Our team embraces innovation and supports a culture of collaboration and continuous professional development.

Key Responsibilities
  • Conduct initial assessments and develop personalized treatment plans tailored to individual client needs.
  • Utilize evidence-based therapeutic techniques including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and Motivational Interviewing to effectively support clients.
  • Engage in clinical discussions with clients regarding their goals, including harm reduction approaches for those interested in moderation versus abstinence.
  • Facilitate weekly therapy sessions through digital platforms, ensuring confidentiality and a secure environment.
  • Document client progress and clinical notes in compliance with regulatory standards, while minimizing administrative burdens through our streamlined systems.
  • Collaborate with a multidisciplinary team, including access to a Clinical Operations Team and Care Coordination Team to enhance patient support.
  • Participate in optional monthly peer group meetings and contribute to the development of โ€œExpert Insightsโ€ with our Content Manager for community outreach.
Patient Population / Client Focus

This role primarily serves individuals seeking support to modify their relationship with alcohol, including those exploring moderation and abstinence. You will work with a diverse client base who may come from various backgrounds and experiences, requiring sensitivity and adaptability in your therapeutic approach. By fostering a safe and supportive environment, you will encourage clients to utilize community recovery resources such as Alcoholics Anonymous (AA), Smart Recovery, and Moderation Management in conjunction with their individualized treatment plans.

Qualifications
  • Active licensure as LCSW, LCSW-R, LMFT, or LMHC in the state of New York.
  • Demonstrated training or experience in CBT, DBT, client management, and trauma-informed treatment strategies.
  • Strong clinical engagement skills, empathy, and the ability to establish rapport with clients in a remote format.
Preferred Experience
  • Experience in alcohol use disorder treatment or addiction counseling.
  • Familiarity with community resources and recovery support systems.
  • Proven ability to work independently in a remote setting while contributing to a collaborative team environment.
Compensation and Benefits

Join us at Cygnus Behavioral Health Services and enjoy a comprehensive benefits package that includes health insurance, access to retirement plans, generous paid time off, and continual professional development resources. We believe in investing in our employeesโ€™ futures, providing support for Continuing Education Units (CEUs) annually, with costs covered by the organization. Our supportive work environment fosters growth, making it easier for you to focus on your clients while we manage administrative aspects.

Career Growth Opportunities

Our commitment to professional development means that as a Mental Health Counselor at Cygnus, you will have access to numerous opportunities for advancement. Benefit from ongoing training, mentorship from experienced colleagues, and possibilities to take on leadership roles within clinical operations or community outreach programs as your career progresses.

Why Join Our Team

Choosing to join Cygnus Behavioral Health Services means becoming part of a team that prioritizes quality care and innovation. You will work alongside dedicated professionals who share a common mission: to make mental health support accessible and effective. If you are passionate about helping clients find their path to recovery and thrive in a flexible, compassionate environment, we encourage you to apply.

Application Information

If you are ready to make a meaningful impact in the field of mental health and be part of a supportive remote team, please submit your application today. Include your resume and a cover letter highlighting your relevant experience and what motivates you to join Cygnus Behavioral Health Services in our mission to promote healthy relationships with alcohol.