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Remote Tech Support Jobs in Utica, NY (NOW HIRING)

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Remote Tech Support information

See Utica, NY salary details

$27.6K

$44.4K

$67.4K

How much do remote tech support jobs pay per year?

As of Sep 8, 2026, the average yearly pay for remote tech support in Utica, NY is $44,420.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,300.00 and $48,000.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What are popular job titles related to Remote Tech Support jobs in Utica, NY?

For Remote Tech Support jobs in Utica, NY, the most frequently searched job titles are:

What job categories do people searching Remote Tech Support jobs in Utica, NY look for?

The top searched job categories for Remote Tech Support jobs in Utica, NY are:

What cities near Utica, NY are hiring for Remote Tech Support jobs?

Cities near Utica, NY with the most Remote Tech Support job openings:

Remote Licensed Mental Health Counselor (LMHC) - Full-Time Position

Transformative Healing Services

Utica, NY โ€ข Remote

Full-time

Medical, Dental, Vision, PTO

Posted 6 days ago


Key responsibilities

  • Conduct thorough assessments of clients' needs and develop personalized treatment plans.

  • Facilitate crisis intervention sessions and create pre-crisis and crisis plans tailored to clients.

  • Document client interactions and progress in accordance with organizational standards and regulations.


Job description

Position Overview

Transformative Healing Services is seeking a dedicated and compassionate Licensed Mental Health Counselor (LMHC) to join our team in a full-time remote position. In this role, you will be instrumental in providing high-quality mental health counseling and supportive services, fostering personal growth and recovery in our clients. You will work from the comfort of your home, engaging with clients through virtual platforms while maintaining a full-time schedule from 9 AM to 4 PM.

About the Organization

Transformative Healing Services is a forward-thinking community health clinic located in Utica, New York. Our mission is to enhance the emotional health and wellness of individuals within our community through accessible and compassionate therapy services. We specialize in a range of therapies, including support for substance use recovery, developmental disabilities, and acquired brain injuries. At our clinic, we pride ourselves on fostering a culture of respect, integrity, and compassion as we empower individuals through personalized, person-driven programming.

Work Environment

As a remote organization, we leverage innovative technology to connect our mental health professionals with clients seeking support. Our team-oriented environment encourages collaboration across disciplines, ensuring that our counselors have access to the tools and support they need to excel in their roles. We prioritize a healthy work-life balance, allowing our counselors the time and space to engage in their passions outside of work while developing meaningful relationships with their clients.

Key Responsibilities
  • Conduct thorough assessments of clientsโ€™ needs and develop personalized treatment plans that address their specific mental health challenges across various settings.
  • Facilitate crisis intervention sessions, including creating pre-crisis and crisis plans tailored to individual client circumstances.
  • Utilize evidence-based screening tools as part of our commitment to best practices in therapy.
  • Document client interactions and progress in a timely manner, adhering to all relevant regulatory requirements and organizational standards.
  • Collaborate with multidisciplinary teams to create and implement positive behavior support plans, thereby enhancing client outcomes.
  • Act as a liaison to other service systems, state agencies, and community partners to enhance service delivery and identify new partnership opportunities.
  • Participate actively in licensing and accreditation processes to ensure compliance and improve service quality.
  • Engage in ongoing professional development, including attending conferences, workshops, and participating in statewide initiatives that advance your clinical expertise.
Patient Population / Client Focus

Our clientele spans various demographics, including those with mental health challenges, substance use disorders, and developmental disabilities. As an LMHC, youโ€™ll work closely with these individuals, building therapeutic relationships that prioritize their wellness, recovery, and community integration. Your role will be crucial in helping them navigate their personal journeys and maintain a quality of life that reflects their goals and aspirations.

Qualifications
  • A Master's Degree in a behavioral health field is required, ensuring a strong foundation in mental health principles.
  • Must possess an independent LMHC License issued by the state board, validating your qualifications to practice in New York.
  • Demonstrated skills in maintaining accurate clinical records and preparing reports that support effective treatment planning.
  • Ability to collaborate effectively within an interdisciplinary team, leveraging diverse perspectives to enhance client care.
  • Strong communication skills, capable of articulating ideas clearly and effectively in both written and verbal formats.
  • Ability to exercise sound judgment and make independent decisions based on professional knowledge and experience.
Preferred Experience
  • Experience working in community health settings or with a diverse clientele, ideally in remote formats.
  • Familiarity with electronic health record systems and telehealth platforms to facilitate client sessions and documentation.
  • Background in crisis intervention and behavioral health support strategies.
Compensation and Benefits

Transformative Healing Services offers a competitive salary ranging from USD 90,000 to 100,000 annually, commensurate with experience. Benefits include health, dental, and vision insurance, as well as paid time off, sick leave, and dependent care accounts. We also provide continuous professional development opportunities and regular supervision to support your growth as a mental health counselor.

Career Growth Opportunities

As a member of our team, you'll have opportunities to engage in leadership roles and guide clinical initiatives within the organization. We encourage our staff to pursue continuing education, attend relevant workshops, and actively contribute to community mental health discussions, enhancing your skills and reputation in the field.

Why Join Our Team

By joining Transformative Healing Services, you will become part of a supportive and evidence-based organization that values the personal and professional growth of its staff. Our commitment to fostering independence and promoting recovery among our clients drives everything we do. You will be empowered not only to serve your clients but also to thrive in your career. If you are passionate about making a difference in the lives of others and contributing to a compassionate community, we invite you to apply.

Application Information

If you are ready to join a dynamic team dedicated to transforming lives through comprehensive mental health services, please apply today. We look forward to reviewing your application and discussing how you can contribute to our mission at Transformative Healing Services.