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Remote Tech Support Jobs in Utica, NY (NOW HIRING)

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Remote Tech Support information

See Utica, NY salary details

$27.6K

$44.4K

$67.4K

How much do remote tech support jobs pay per year?

As of Sep 4, 2026, the average yearly pay for remote tech support in Utica, NY is $44,420.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,300.00 and $48,000.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

More about Remote Tech Support jobs

What are popular job titles related to Remote Tech Support jobs in Utica, NY?

For Remote Tech Support jobs in Utica, NY, the most frequently searched job titles are:

What job categories do people searching Remote Tech Support jobs in Utica, NY look for?

The top searched job categories for Remote Tech Support jobs in Utica, NY are:

What cities near Utica, NY are hiring for Remote Tech Support jobs?

Cities near Utica, NY with the most Remote Tech Support job openings:

Remote Tech Support jobs near you

Radiology Physician (Remote)

Bassett Healthcare Network

Cooperstown, NY • On-site, Remote

$550K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Bassett Healthcare rating

7.8

Company rating: 7.8 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

110th of 898 rated healthcare providers

Job description

Overview
Bassett Healthcare Network, in Central New York, is seeking a 100% Remote/ Tele Diagnostic Radiologist
  • Salary: $550,000
  • Sign-on Bonus: up to $100,000

Job Description & Responsibilities
  • Join an established group of onsite Radiologists
  • 100% Remote
  • Full-time opportunity
  • Plain Film X-ray, U/S and CT
  • Work Hours - Monday to Friday: 8am - 5pm EST
  • No weekend, evening or overnight calls
  • Ample internal moonlighting opportunity available
  • Home workstation and remote IT support provided

Requirements
  • MD, DO or MBBS
  • BC/BE in Radiology
  • Completion of an accredited USA Radiology Residency
  • New York medical license (or eligibility to obtain)
  • General Radiologists with subspecialty fellowships and interests
  • Proficiency in General Radiology including Diagnostic - Primarily Plain Film X-ray, U/S and Cross Sectional Imaging

Benefits
Compensation
  • Salary: $550,000.
    • This compensation represents Bassett Healthcare's good faith belief of the compensation range at the time of this posting or advertisement. Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards.
  • Sign-on Bonus: $100,000

Additional Benefits
  • CME time and allowance
  • Paid time off, including vacation and holidays
  • Malpractice coverage
  • Comprehensive Benefits: Medical, dental, vision, life, and disability insurance
  • Bassett provides two retirement plans for tax-advantaged contributions: 403(b) and 457(b) through Fidelity Net Benefits
  • Full onboarding program
  • EMR - EPIC
  • Mentoring, leadership programs, and physician special interest groups

What Bassett Healthcare employees say

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