ZipRecruiter

Log In

2

Remote Tech Support Jobs in Laurel, MD (NOW HIRING)

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · Remote

$22 - $30.25/hr

Secure IT Service Management, a division of Paragone Solutions, Inc., is seeking an Technician to ... Provide remote and onsite technical support to end users, resolving incidents efficiently while ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Secure IT Service Management, a division of Paragone Solutions, Inc., is seeking an Technician to ... Provide remote and onsite technical support to end users, resolving incidents efficiently while ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

Remote Support Technician, Journeyman Category: Service Desk / End User Services Main location ... You must have a passion for keeping pace with rapidly evolving technology advancements and ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

... remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its subsidiaries including Joulé, ALTA IT Services, and ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

... remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its subsidiaries including Joulé, ALTA IT Services, and ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

... remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its subsidiaries including Joulé, ALTA IT Services, and ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

... remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its subsidiaries including Joulé, ALTA IT Services, and ...

Scout Space

Senior IT Systems Administrator

Reston, VA · On-site +1

$89K - $121K/yr

Build and mature Scout's in-house IT support capability while maintaining strong working ... Our positions are based in Reston, Virginia, with much of our team operating in a hybrid or remote ...

System One

MMS Technology Engineer

Bethesda, MD · Remote

$28/hr

Responsible for supporting multiple customers with their MDM environment, including, but not ... Remote - US System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in ...

Info Gain Consulting

DevSecOps Engineer

Mclean, VA · Remote

... - Sentry contract. * Augment established DevSecOps engineering environment. * Develop Terraform and OpenTofu infrastructure-as-code modules. * Manage remote state, workspaces, and related IaC ...

System One

MMS Technology Engineer

Bethesda, MD · Remote

$28/hr

Responsible for supporting multiple customers with their MDM environment, including, but not ... Remote - US System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in ...

previous pagenext page

Showing results 21-40

All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Laurel, MD

Remote Tech Support information

See Laurel, MD salary details

$27.7K

$44.6K

$67.6K

How much do remote tech support jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote tech support in Laurel, MD is $44,563.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $48,200.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

More about Remote Tech Support jobs

What job categories do people searching Remote Tech Support jobs in Laurel, MD look for?

The top searched job categories for Remote Tech Support jobs in Laurel, MD are:

What cities near Laurel, MD are hiring for Remote Tech Support jobs?

Cities near Laurel, MD with the most Remote Tech Support job openings:

Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Laurel, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,563 per year, or $21.4 per hour.

Zoho Developer and Support

Omm IT Solutions

Columbia, MD • Remote

Full-time

Re-posted 8 hours ago

Job description

\n <\/head>\n \n

We are looking for a talented and highly motivated <\/span>Zoho developer that is experienced in Deluge and development of custom functions and APIs<\/b> <\/span>on Zoho creator and experienced in integrating external applications and a suite of enterprise Zoho One applications. The selected candidate will have the flexibility to <\/span>telework \/ remote \/ Work from Home (During and even after COVID).<\/b> <\/span>Work hours will be from 8:00 am to 5:00 pm US Eastern Time.<\/span><\/span><\/span><\/span>
<\/p>\n

\n
\n <\/div><\/span>
Requirements<\/h3>

Role Responsibilities:<\/b>
The job requires someone who has skills and experience working as a multi\-faceted software developer for the US IT consulting, sub\-contracting, and staffing corporation. We are seeking candidates who have skills related to the tasks mentioned below and exhibited in their prior experience:<\/span><\/span><\/span><\/span><\/p>

1. Develop custom APIs, methods, and functions as a software developer<\/span><\/span><\/span><\/span>
<\/p>

2. Implementation, customization, and administration of suite of enterprise Zoho applications including Recruit, CRM, Cliq, People, Zoho Mail, and more.<\/span><\/span><\/span><\/span>
<\/p>

3. Understand the business process flow and requirements of the team members to implement and customize various elements and objects in Zoho<\/span><\/span><\/span><\/span>
<\/p>

4. Design. Develop and maintain custom Zoho functions and workflows<\/span><\/span><\/span><\/span>
<\/p>

5. Train users on how to effectively use the Zoho applications. Create required training material \/guidelines for the users, as needed<\/span><\/span><\/span><\/span>
<\/p>

6. Assist users in day to day questions or technical concerns<\/span><\/span><\/span><\/span>
<\/p>

7. Work with the Zoho support team to resolve any reported issues. Track issues and provide periodic updates.<\/span><\/span><\/span><\/span>
<\/p>\n

\n
\n <\/div>

8. Provide System admin \/ IT support to users<\/span><\/span><\/span><\/span>
<\/p>

9. Create custom tools and scripts to automate the manual business processes, within or outside of Zoho<\/span><\/span><\/span><\/span>
<\/p>

10. Effectively utilize Zoho modules features to automate various business processes<\/span><\/span><\/span><\/span>
<\/p>

11. Monitor, Control and ensure the sustained effective usage of Zoho products throughout the organization.<\/span><\/span><\/span><\/span>
<\/p>

12. Review and analyze the data on Zoho on a daily basis, to identify discrepancies, and incomplete information and work with the users to help resolve the discrepancies.<\/span><\/span><\/span><\/span>
<\/p>

13. Manage access and control of users<\/span><\/span><\/span><\/span>
<\/p>

14. Generate required daily, weekly and monthly reports<\/span><\/span><\/span><\/span>
<\/p>

15. Mentor and cross\-train other team members<\/span><\/span><\/span><\/span>
<\/p>\n

\n
\n <\/div>


<\/p>

Required Skills:<\/b><\/span><\/span><\/span><\/span>
<\/p>

Experienced in:<\/span><\/span><\/span><\/span>
<\/p>\n

    \n
  1. Custom Zoho development using Zoho Creator (Minimum 2 Years)
    <\/li>\n
  2. Zoho Recruit or Zoho CRM or Zoho People development \- Minimum 2 Years
    <\/li>\n
  3. Zoho Recruit or Zoho CRM or Zoho People implementation or customization \- Minimum 2 Years
    <\/li>\n <\/ol>

    PS: PLEASE DO NOT APPLY IF YOU DO NOT HAVE<\/u> <\/span>At least 2 of the required skills noted above<\/b><\/u><\/span><\/span><\/span><\/span>
    <\/p>\n

    \n
    \n <\/div>

    Please DO NOT apply if you are looking for a part\-time opportunity or plan to freelance in parallel.<\/u><\/span><\/span><\/span><\/span>
    <\/p>\n

    \n
    \n <\/div>

    Preferred Skills (<\/b>Not required but strongly preferred):<\/span><\/span><\/span><\/span>
    <\/p>\n

      \n
    • Certified Zoho Developer
      <\/li>\n
    • Experienced working as an IT Support Engineer or System Administrator (2+ years)
      <\/li>\n
    • Demonstration of Sample code using Github\/bitbucket\/stack exchange etc.
      <\/li>\n
    • Prior experience working in a virtual environment.
      <\/li>\n
    • Prior experience working independently without oversight
      <\/li>\n
    • Understanding of US IT contracting, recruitment, and staffing
      <\/li>\n <\/ul>\n
      \n
      \n <\/div>

      Please apply only if you satisfy the following conditions:
      \- Candidates who can work in a home setting without any distractions (a private secluded area at home) and who is comfortable working in a remotely monitored environment.
      \- Candidate must have a high\-speed Internet connection.<\/span><\/span><\/span><\/span><\/p>

      Other requirements:<\/b><\/span><\/span><\/span><\/span>
      <\/p>\n

        \n
      • Team player
        <\/li>\n
      • Excellent written and verbal communication skills
        <\/li>\n
      • Attitude to find answers and solutions
        <\/li>\n
      • Proficiency in Microsoft Office Suite (Excel, Word, Project, SharePoint, etc.)
        <\/li>\n
      • Excellent organizational skills
        <\/li>\n
      • Detail\-oriented and thorough in completing tasks
        <\/li>\n
      • Understands the importance of safeguarding all critical data, information, and communication.
        <\/li>\n
      • Fair Understanding of various technologies
        <\/li>\n
      • Multitasking ability with strong time management skills.
        <\/li>\n <\/ul>\n
        \n
        \n <\/div><\/span>
        \n <\/body>\n<\/html>

Apply