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Remote Tech Support Jobs in Frederick, MD (NOW HIRING)

Datalab USA

Systems Analyst I

Germantown, MD · Remote

$65K - $75K/yr

Conduct remote support sessions using remote session tools and perform software and system ... IT support, desktop management, or systems administration * Strong problem-solving and ...

Datalab USA

Systems Analyst I

Germantown, MD · Remote

$65K - $75K/yr

Conduct remote support sessions using remote session tools and perform software and system ... IT support, desktop management, or systems administration * Strong problem-solving and ...

Liveops

Remote Customer Service Agent

Frederick, MD · Remote

$15.50 - $20.75/hr

Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.

Liveops

Remote Customer Service Agent

Leesburg, VA · Remote

$15.75 - $21/hr

Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.

Liveops

Remote Customer Service Agent

Gaithersburg, MD · Remote

$16.75 - $22.50/hr

Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.

Liveops

Remote Customer Service Agent

Germantown, MD · Remote

$15.75 - $21/hr

Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.

Liveops

Remote Customer Service Agent

Rockville, MD · Remote

$15.75 - $21.25/hr

Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.

Liveops

Remote Customer Service Agent

Hagerstown, MD · Remote

$15.25 - $20.50/hr

Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.

Talkiatry

Psychiatrist (Remote)

Hagerstown, MD · Remote

$325K - $375K/yr

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... Licensing support with upfront coverage of costs * Technology package provided What we're looking ...

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Showing results 1-20

All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Frederick, MD

Remote Tech Support information

See Frederick, MD salary details

$26.8K

$43.2K

$65.6K

How much do remote tech support jobs pay per year?

As of Jul 30, 2026, the average yearly pay for remote tech support in Frederick, MD is $43,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $46,700.00 per year, depending on experience, location, and employer.

How to make 70000 a year from home?

A remote tech support professional can earn $70,000 annually by gaining relevant certifications, such as CompTIA A+ or Network+, and developing strong troubleshooting and customer service skills. Building experience, working for established companies, and specializing in high-demand areas like cybersecurity or network support can also increase earning potential. A consistent schedule and good communication skills are essential for success in this role.

How can I make 2000 a week working from home?

Remote tech support professionals can earn $2,000 or more per week by providing high-demand technical assistance, gaining specialized certifications, and working for multiple clients or companies. Building a strong skill set in troubleshooting, remote tools, and customer service can increase earning potential, especially with flexible schedules and overtime opportunities.

What is a Remote Tech Support job?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

What Are Remote Tech Support Jobs?

Remote technical support jobs focus on providing IT support for people having issues using a laptop or desktop computer, mobile phones, printers, various software, the internet in general, and other electronic products. These technicians work from home, and their duties and responsibilities are to help people troubleshoot issues with their devices. If they cannot resolve the issue, then they must pass it along to an appropriate team member. These tech support workers usually do not train people about how to use their electronic items, but they may offer insight if necessary. Remote IT technicians often provide virtual support via the telephone, video chat, a live chat window, or email correspondence.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, AI tools complement rather than replace human tech support roles, which require critical thinking, empathy, and advanced technical knowledge. Many companies integrate AI with human support to improve efficiency and customer satisfaction.

Can you work remotely in IT support?

Yes, many IT support roles, including remote tech support positions, are available that allow employees to work from home. These jobs often require strong communication skills, technical knowledge, and familiarity with remote collaboration tools like remote desktop software and ticketing systems.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Tech Support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.
More about Remote Tech Support jobs
What job categories do people searching Remote Tech Support jobs in Frederick, MD look for? The top searched job categories for Remote Tech Support jobs in Frederick, MD are:
What cities near Frederick, MD are hiring for Remote Tech Support jobs? Cities near Frederick, MD with the most Remote Tech Support job openings:
Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Frederick, MD as of July 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Contract. Highlights an 25% In-person, and 75% Remote job distribution, with an average salary of $43,231 per year, or $20.8 per hour.

SupportCenter Specialist - Tier 1

Optimal Networks

Rockville, MD • Remote

$25 - $28/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 13 hours ago

Job description

Position Summary

As an Optimal SupportCenter Specialist, you will provide remote support services for our clients. Working remotely, you will gather the client's information and determine the customer's issue by analyzing the symptoms and determining the underlying problem. You will be troubleshooting a wide variety of issues and supporting a huge range of operating environments.


Location: Hybrid - Monday Remote, 4 days in office, 1 day remote

Scheduled Weekly Hours: 40 (Full-Time)

Travel Required: Less than 5%


Responsibilities

This position has the following responsibilities.

  • Handling customer technical support cases through phone and email submission
  • Establish, maintain, and increase client satisfaction through professional, courteous, and caring service.
  • Provide superb technical support for:
  • End-user devices: desktops, laptops, mobile devices, printers, scanners etc.
  • Desktop Operating Systems - Windows and MAC OS
  • Software Support across various types of software (e.g., MS Office, POS system, accounting software etc.)
  • User Administration and Identity Management - Active Directory, MFA (Azure AD, Okta etc.)
  • Cloud based (SaaS) system - Microsoft 365, Windows365 etc.
  • Resolve technical problems, detect patterns of issues, and coordinate with staff regarding persistent problems.
  • Document clear and concise facts-based actions and information in the ITSM system and maintain accurate time recording.
  • Ensure the user is updated on status of incident, communicated on the solution, and is satisfied with solution before closing ticket.
  • Provide case status updates to management and end-users according to service level guidelines
  • Collaborate with higher level support functions to transfer actions undertaken to ensure smooth transition and knowledge transfer
  • Provide / offer guidance and help users solve common IT problems.
  • Create and maintain relevant processes, procedures, and knowledge article documentation.
  • Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications.
  • Performs miscellaneous job-related duties as assigned.


Reporting Relationship

Reports to: Reactive Operations Center (ROC) team lead


Attributes

To be successful in this position employee will have the following attributes

  • Client-focused. You are empathetic and "read" people and situations well. You understand that helping clients meet their business goals is critical to success. You like to take care of people and help make their work easier. You are excellent at setting expectations and careful to deliver on your promises.
  • Attention to detail. You pay meticulous attention to detail; you always spot the typo, the grammatical mistake, the error in the database, or the incorrect calculation in Excel.
  • Scrupulous, ethical, and honest. You are beyond reproach in business dealings. Internally and externally, you are known to be reliable, accountable, and trustworthy.
  • Problem Solver. You use your skills and knowledge to solve the problem, not just the symptoms, looking to ensure that it is always fixed the first time.


Skills, Qualifications and Experience


Skills

Mandatory

  • Strong knowledge of customer service practices and procedures
  • Strong interpersonal and communication skills; able to translate technical issues to non-technical people, in written, verbal, and non-verbal communications
  • Developed troubleshooting and diagnostic skills
  • Demonstrated ability to function in a non-scripted helpdesk environment
  • Demonstrated experience providing remote support via remote tools
  • Demonstrated knowledge and understanding of Microsoft Windows Desktop Operating systems, Microsoft 365, Collaboration tools, virus protection, and similar technologies critical to business operations.

Desirable

  • Demonstrated knowledge and understanding of Microsoft Windows Server products (2012 R2, 2016, 2019), Microsoft Azure Cloud based services.
  • Demonstrated knowledge and understanding networking technologies and concepts (TCP/IP, Wireless, Security etc.)


Qualifications

Mandatory

  • High school diploma or GED
  • CompTIA A+

Desirable

  • HDI - Support Center Analyst (HDI-SCA)
  • ITIL v4 Foundations Certification or Knowledge Centered Service (KCS) Principles and Foundations
  • CompTIA Network+, CompTIA Security+
  • Microsoft 365 Certified: Fundamentals
  • Microsoft 365 Certified: Modern Desktop Administrator Associate


Experience

Mandatory

  • 2+ years of Service/Help Desk experience providing IT Support
  • Experience working cooperatively in a team environment with other support groups via phone calls, email, and messaging chat tools.
  • Comfortable working a shift that falls between 10:00 AM and 9:00 PM to help provide late-day coverage in our 24/7/365 operation.

Desirable

Managed Service Provider (MSP) Experience in a Service Desk Role

What We Offer

  • You won't have to leave us to get ahead. Our high performers stick with us and grow with us. We're good at what we do. We have fun, and we are fun.
  • You play a key role in helping others succeed, and you get to see the daily impact and importance of your work. You aren't a cog in the wheel - you matter.
  • As you spend time with us, you will quickly see that we live by our core values. Tell the Truth, Do the Right Thing, Everyone Benefits
  • We offer a competitive salary and benefits, including medical, dental, vision, and life insurance, 15 days of PTO annually, tuition reimbursement, and more.

About Optimal Networks

Founded in 1991, Optimal Networks, LLC is a values-based consulting organization that helps small and mid-sized law firms, associations, and businesses solve problems by way of thoughtful technology guidance and white-glove service.


Last year, our Founder & CEO literally wrote the book on strategic legal technology, which you can learn more about here. https://www.modernlawfirmbook.com/


With nearly 20 workplace excellence awards under our belts and a top ethics award to boot, we take our people and our environment to heart. Take a look at the Scrapbook page on our website and listen to this podcast with our Founder & CEO to see (and hear) what we mean.


https://www.optimalnetworks.com/company/scrapbook/

https://theteamworkadvantage.transistor.fm/episodes/heinan-landa-the-power-of-strong-organizational-core-values


It boils down to this: a team that is happy and engaged is going to provide its clients with the absolute highest level of service. We're about helping people in the best possible way and delivering the kind of support that our competitors wish they could match.


Join us?

Apply