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Remote Tech Support Jobs in Gaithersburg, MD (NOW HIRING)

Evolver

Be Seen First

Tier 2 IT Support Specialist

Washington, DC · Remote

$42K - $54K/yr

The Tier 2 IT Support Specialist serves as a critical escalation point between the USDA's National ... This is a fully remote, after-hours position; support is delivered remotely, outside of standard ...

Evolver Federal

Tier 2 IT Support Specialist

Reston, VA · Remote

Evolver is an information technology, cybersecurity, and digital transformation company supporting ... This is a fully remote, after-hours position; support is delivered remotely, outside of standard ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... days), will consider remote Position type: Multiyear contract This is an Application Support ... This role is a Technology Support Analyst position responsible for providing frontline production ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... days), will consider remote Position type: Multiyear contract This is an Application Support ... This role is a Technology Support Analyst position responsible for providing frontline production ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... days), will consider remote Position type: Multiyear contract This is an Application Support ... This role is a Technology Support Analyst position responsible for providing frontline production ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... days), will consider remote Position type: Multiyear contract This is an Application Support ... This role is a Technology Support Analyst position responsible for providing frontline production ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... days), will consider remote Position type: Multiyear contract This is an Application Support ... This role is a Technology Support Analyst position responsible for providing frontline production ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... days), will consider remote Position type: Multiyear contract This is an Application Support ... This role is a Technology Support Analyst position responsible for providing frontline production ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling ... MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ...

Aretum

Tier II Support Technician - Junior

Arlington, VA · On-site +1

$24.75 - $34/hr

Support remote users through remote access software, VPN technologies, and secure connectivity solutions. * Configure, enroll, and troubleshoot mobile devices using enterprise mobile device ...

Aretum

Tier II Support Technician - Junior

Arlington, VA · Remote

$22 - $30.25/hr

Support remote users through remote access software, VPN technologies, and secure connectivity solutions. * Configure, enroll, and troubleshoot mobile devices using enterprise mobile device ...

Aretum

Tier II Support Technician - Senior

Arlington, VA · Remote

$22 - $30.25/hr

Our teams work at the intersection of strategy, technology, and transformation, helping agencies ... Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users.

Aretum

Tier II Support Technician - Senior

Arlington, VA · On-site +1

$24.75 - $34/hr

Our teams work at the intersection of strategy, technology, and transformation, helping agencies ... Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users.

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All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Gaithersburg, MD

Remote Tech Support information

See Gaithersburg, MD salary details

$29.2K

$47K

$71.3K

How much do remote tech support jobs pay per year?

As of Jul 30, 2026, the average yearly pay for remote tech support in Gaithersburg, MD is $46,978.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $50,800.00 per year, depending on experience, location, and employer.

How to make 70000 a year from home?

A remote tech support professional can earn $70,000 annually by gaining relevant certifications, such as CompTIA A+ or Network+, and developing strong troubleshooting and customer service skills. Building experience, working for established companies, and specializing in high-demand areas like cybersecurity or network support can also increase earning potential. A consistent schedule and good communication skills are essential for success in this role.

How can I make 2000 a week working from home?

Remote tech support professionals can earn $2,000 or more per week by providing high-demand technical assistance, gaining specialized certifications, and working for multiple clients or companies. Building a strong skill set in troubleshooting, remote tools, and customer service can increase earning potential, especially with flexible schedules and overtime opportunities.

What is a Remote Tech Support job?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

What Are Remote Tech Support Jobs?

Remote technical support jobs focus on providing IT support for people having issues using a laptop or desktop computer, mobile phones, printers, various software, the internet in general, and other electronic products. These technicians work from home, and their duties and responsibilities are to help people troubleshoot issues with their devices. If they cannot resolve the issue, then they must pass it along to an appropriate team member. These tech support workers usually do not train people about how to use their electronic items, but they may offer insight if necessary. Remote IT technicians often provide virtual support via the telephone, video chat, a live chat window, or email correspondence.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, AI tools complement rather than replace human tech support roles, which require critical thinking, empathy, and advanced technical knowledge. Many companies integrate AI with human support to improve efficiency and customer satisfaction.

Can you work remotely in IT support?

Yes, many IT support roles, including remote tech support positions, are available that allow employees to work from home. These jobs often require strong communication skills, technical knowledge, and familiarity with remote collaboration tools like remote desktop software and ticketing systems.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Tech Support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.
More about Remote Tech Support jobs
What are the most commonly searched types of Tech Support jobs in Gaithersburg, MD? The most popular types of Tech Support jobs in Gaithersburg, MD are:
What are popular job titles related to Remote Tech Support jobs in Gaithersburg, MD? For Remote Tech Support jobs in Gaithersburg, MD, the most frequently searched job titles are:
What job categories do people searching Remote Tech Support jobs in Gaithersburg, MD look for? The top searched job categories for Remote Tech Support jobs in Gaithersburg, MD are:
What cities near Gaithersburg, MD are hiring for Remote Tech Support jobs? Cities near Gaithersburg, MD with the most Remote Tech Support job openings:
Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Gaithersburg, MD as of July 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 59% Physical, 4% Hybrid, and 37% Remote job distribution, with an average salary of $46,978 per year, or $22.6 per hour.

Tier 2 IT Support Specialist

Evolver

Washington, DC • Remote

$42K - $54K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

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Job description

The Tier 2 IT Support Specialist serves as a critical escalation point between the USDA's National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical support for hardware, software, networking, and account-related issues, ensuring timely resolution and exceptional customer service. This is a fully remote, after-hours position; support is delivered remotely, outside of standard business hours, with the flexibility to respond to fluctuating ticket volumes and special projects. The Specialist works independently with minimal on-site supervision.

Work Schedule & Remote Requirements

This is a fully remote, after-hours position. The assigned shift will be identified during the hiring process. Support is provided across three coverage windows:

  • Evening shift: 4:30 PM – 1:00 AM.
  • Overnight shift: 1:00 AM – 8:30 AM.
  • Mixed/weekend shift: a combination of hours that includes a weekend shift of 8:00 AM – 4:30 PM.
  • Reliable high-speed internet connection and a secure, distraction-free home workspace are required.
  • Ability to work independently with minimal direct supervision during evening, overnight, and weekend periods.
  • Availability to work scheduled after-hours, weekend, and holiday shifts as assigned.
  • Government-furnished equipment must be maintained and secured in accordance with USDA policy.

Responsibilities

Incident Response & Resolution

  • Respond to escalated tickets from Tier 1 via the Remedy ticketing system.
  • Diagnose, troubleshoot and resolve issues related to VPN connectivity, password resets, and USDA-approved desktop software.
  • Fulfill incidents, change requests, and work orders with a focus on timely resolution to ensure meeting performance metrics and customer satisfaction.

Technical Support & Troubleshooting

  • Provide remote support for hardware and software issues.
  • Perform software installations, remote reimaging, and configuration of USDA-standard systems.
  • Support operating system upgrades, patch management, and deployments.
  • Troubleshoot and support telecommunications equipment (VTC, VoIP, WITS).
  • Resolve issues with printers, peripherals, and network connectivity.

Account & Asset Management

  • Assist with user account provisioning, password resets, and WHfB support.
  • Coordinate remote deployment, shipping, and tracking of loaner devices and other hardware assets.
  • Maintain inventory accuracy through asset and configuration management practices.

Customer Service & Communication

  • Deliver high-quality support via phone, email, chat, and remote-access tools.
  • Communicate technical solutions clearly to non-technical customers.
  • Provide support to senior-level government executives, including the Office of the Secretary and Under Secretaries.

Flexible & Adaptive Support

  • Respond to fluctuating ticket volumes and assist with special IT projects.
  • Maintain availability throughout the assigned after-hours shift to ensure consistent coverage.
  • Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution.

Additional Duties

  • Remotely diagnose and resolve PC and network hardware/software issues, coordinating local hands-on support or device shipment when physical repair is required.
  • Provide advanced support for Microsoft Outlook, Teams, and Office 365.
  • Support Linc-Pass (PIV Card) certificate association and wireless broadband connectivity.
  • Support remote PC refresh and migration (e.g., Windows 10 to Windows 11).
  • Offer end-user training on Microsoft Office 365 and SharePoint Online.

Basic Qualifications

  • Associate's degree in Information Technology or a related field, or equivalent job experience.
  • 2 years of relevant technical support or help desk experience 1 year of experience in hardware/software troubleshooting.
  • 1 year of experience with VPN, networking, and OS upgrades.
  • 1 year of experience in account management, remote imaging, and software deployment.
  • 1 year of experience with telecommunications systems (VTC, VoIP, WITS).
  • 1 year of experience with asset/configuration management.
  • US Citizen with the ability to pass a comprehensive background check and maintain a favorable Public Trust background status.


Company Description

Evolver is a cybersecurity and digital transformation company supporting national defense, federal civilian agencies, and Fortune 500 organizations. We help customers secure critical systems, modernize enterprise technology, and solve complex operational challenges through integrated capabilities spanning cybersecurity, enterprise IT infrastructure, cloud, software development, data analytics, legal technology and eDiscovery, applied AI, and electronic security systems. Our teams combine deep technical expertise with mission understanding to deliver secure, reliable, and scalable solutions that advance performance in high-stakes environments.