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Full Time Tech Support Jobs in Gaithersburg, MD (NOW HIRING)

PHILLIPS PROGRAMS

Technology Support Assistant

Laurel, MD · On-site

$16 - $21.25/hr

Title: Tech Support Assistant ~ Special Education Position Type: Full-time Location: Laurel, Maryland What we do and offer our team: PHILLIPS PROGRAMS Schools are private special education day ...

Mwe

Technology Support Specialist

Washington, DC · On-site

$87K - $110K/yr

The Technology Support Specialist provides customers with desk-side technology support. This ... work. Full time positions are eligible for a discretionary bonus and a comprehensive benefits ...

Olympus Solutions Inc.

IT Support Technician - 3

Washington, DC · On-site

$24.25 - $33.50/hr

IT Support Technician - 3 Olympus Solutions, Inc. is seeking a Full-Time, highly motivated IT Support Technician - 3 with strong analytical and problem-solving abilities to join our fast-growing team ...

Amatriot Group, LLC

IT Support Analyst

Bethesda, MD

$65/hr

Secret Job Type: Full-Time Target Salary Range*: $65-000-75,000 *This represents the potential ... IT Systems Administrator to support the Naval Surface Warfare Center Carderock in West Bethesda ...

Terrestris LLC

IT Field Support Lead

Washington, DC · On-site

$85K - $100K/yr

We are seeking an IT Field Support Lead to support the Internal Revenue Service's (IRS) Criminal ... Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible ...

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All JobsTech Support JobsFull Time Tech Support JobsFull Time Tech Support Jobs in Gaithersburg, MD

Full Time Tech Support information

See Gaithersburg, MD salary details

$29.2K

$47K

$71.3K

How much do full time tech support jobs pay per year?

As of Aug 30, 2026, the average yearly pay for full time tech support in Gaithersburg, MD is $46,978.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $50,800.00 per year, depending on experience, location, and employer.

What is full time tech support?

Full time tech support jobs involve assisting customers or employees with technical issues related to hardware, software, or network systems. Professionals in these roles troubleshoot problems, provide guidance, and often work with ticketing systems to track and resolve issues. Full time positions typically require strong communication skills, patience, and a good understanding of relevant technologies. They may work in various settings, including IT departments, call centers, or remotely, and often have regular business hours, though some roles require evening or weekend shifts.

What are the key skills and qualifications needed to thrive as full time tech support?

To thrive as a Full Time Tech Support, you need strong problem-solving abilities, technical knowledge of common operating systems and software, and typically at least a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is important, and certifications like CompTIA A+ can be beneficial. Excellent communication, patience, and customer service skills help you effectively resolve user issues and build trust. These skills and qualities are essential for quickly diagnosing problems, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by full time tech support professionals, and how can they effectively manage these challenges?

Full-time tech support professionals often encounter challenges such as handling high volumes of requests, troubleshooting complex technical issues, and managing customer expectations. Staying organized and prioritizing tasks can help manage workload effectively. Continuous learning and collaboration with colleagues are also key to resolving unfamiliar problems quickly. Additionally, developing strong communication skills enables tech support staff to explain solutions clearly to users of varying technical backgrounds, making interactions smoother and more productive.

What is the difference between Full Time Tech Support vs Help Desk Technician?

AspectFull Time Tech SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, sometimes entry-level
Work EnvironmentOn-site or remote, supporting end-users or internal staffPrimarily help desk or call center setting, assisting users remotely
Employer & IndustryIT departments, tech companies, large organizationsIT service providers, corporate IT support, help desk services
Search & Comparison IntentPeople looking for full-time IT support rolesIndividuals comparing entry-level support roles

Full Time Tech Support and Help Desk Technician roles often require similar certifications and work in comparable environments. The main difference lies in scope: Full Time Tech Support may involve broader responsibilities, including on-site support, while Help Desk Technicians typically focus on remote assistance via phone or email. Both roles are essential in IT support structures and serve different organizational needs.

Is full time tech support a good career path?

Full time tech support is a stable career that offers opportunities for skill development in troubleshooting, customer service, and technical knowledge. It often requires certifications like CompTIA A+ and can lead to roles in network administration, cybersecurity, or IT management, with typical schedules being standard business hours or shifts. The job provides a foundation for advancement in the IT field and can offer steady employment and benefits.

What are the easiest full time tech support jobs that pay well?

Full-time tech support roles that are often considered easier and well-paying include help desk technician and remote support specialist positions, which typically require basic troubleshooting skills and customer service abilities. Certifications like CompTIA A+ can improve job prospects and salary potential, and these roles often offer standard business hours with minimal on-call requirements.

What are the most commonly searched types of Tech Support jobs in Gaithersburg, MD?

The most popular types of Tech Support jobs in Gaithersburg, MD are:

What cities near Gaithersburg, MD are hiring for Full Time Tech Support jobs?

Cities near Gaithersburg, MD with the most Full Time Tech Support job openings:

Full Time Tech Support jobs near you
Infographic showing various Full Time Tech Support job openings in Gaithersburg, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,978 per year, or $22.6 per hour.

Technology Support Assistant

Laurel, MD • On-site

PHILLIPS PROGRAMS
201 - 500 employees
Learn more about PHILLIPS PROGRAMSexternal

$16 - $21.25/hr

Full-time

Re-posted 13 days ago

Job description

Title: Tech Support Assistant ~ Special Education

Position Type: Full-time

Location: Laurel, Maryland

What we do and offer our team:

PHILLIPS PROGRAMS Schools are private special education day schools for children with emotional and behavioral needs. PHILLIPS has a unique approach to special education. Our programs provide a place of relationship and belonging where students can be accepted; treated with compassion and respect. We offer competitive salaries, a comprehensive benefits package, a place where you can learn and grow as a professional, and a warm and friendly environment that lives our values. In addition, our staff are eligible for the Federal Student Loan Forgiveness Program! 

  

What the Special Education Tech Support Assistant does:

In coordination with the Program Director, Program Supervisors, Network and Facility Managers, the Tech Support Assistant provides technological needs by providing daily technical systems and support to the program. The Tech Support Assistant assists the program as assigned in any of the following:

  • Provides technical support to the Laurel and Fairfax programs.
  • Provides technical support to staff, students, and families.
  • Provides training to staff, students, and families as needed. 
  • Coordinates and communicates with staff from LEAs concerning issues with LEA-issued devices and technology.
  • Assists in student crisis counseling as needed.
  • Maintains and manages the inventory for a variety of devices, technology, and supporting accessories. 
  • Provides daily troubleshooting of issues to devices.
  • Serves on technology and software committees and other relevant task forces as needed.
  • Assists in purchase of materials and supplies and maintenance of computer systems.

What the Special Education Tech Support Assistant brings to the team:

  • Associate’s degree in related field (preferred)
  • Experience in special needs school environment (preferred)
  • Enjoy working with a team.

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