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Remote Tech Support Jobs in Laurel, MD (NOW HIRING)

System One

MMS Technology Engineer

Bethesda, MD · Remote

$28/hr

Responsible for supporting multiple customers with their MDM environment, including, but not ... Remote - US System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

Remote Support Engineer, Junior Category: Service Desk / End User Services Main location: United ... You must have a passion for keeping pace with rapidly evolving technology advancements and ...

Impruvon

Customer Success Manager - Missouri

Baltimore, MD · On-site +1

$90K - $100K/yr

Remote - USA Reporting To: Enterprise Customer Success Manager Compensation: $90,000 - $100,000 ... the Tech Support team. * Manage customer relationships at multiple levels, including executive ...

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All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Laurel, MD

Remote Tech Support information

See Laurel, MD salary details

$27.7K

$44.6K

$67.6K

How much do remote tech support jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote tech support in Laurel, MD is $44,563.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $48,200.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

More about Remote Tech Support jobs

What job categories do people searching Remote Tech Support jobs in Laurel, MD look for?

The top searched job categories for Remote Tech Support jobs in Laurel, MD are:

What cities near Laurel, MD are hiring for Remote Tech Support jobs?

Cities near Laurel, MD with the most Remote Tech Support job openings:

Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Laurel, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,563 per year, or $21.4 per hour.

MMS Technology Engineer

System One

Bethesda, MD • Remote

$28/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 29 days ago

Job description

Mobile Device Management Engineer – Workspace ONE 100% Remote 4-5 Month Contract Hourly Pay Rate: $28/hr range. W2 Federal Customer Requirement: US Citizenship and background check Duties and Responsibilities: System One IT is staffing a 4-5 month remote contract opening for a Mobile Device Management (MDM) / Workspace ONE Engineer role to support enterprise mobility environments. The position combines MDM administration, endpoint engineering, troubleshooting, customer support, and documentation. Responsible for supporting multiple customers with their MDM environment, including, but not limited to, managing the administration console, application management, server maintenance and installation, and technical documentation write-ups. The qualified candidate will also be required to troubleshoot network and connectivity issues, along with server-related issues. Participating in an On-Call Schedule will be required as well. Ability to be able to work in a team atmosphere, as well as with Helpdesk, Exchange, and Security teams within the customer’s infrastructure. The qualified candidate responds quickly to critical issues and works as long as necessary until a resolution is reached. The qualified candidate needs to exhibit patience and professionalism at all times as they will be a representative to the customer. Performs activities such as application pushes, app inventory maintenance, and diagnostic research on a per-device level. Incident and Problem Management.: Follow established incident and problem management programs and related Standard Operating Procedures (SOP) to document all service requests, resolve user issues, correct the root cause of incidents, and minimize any adverse impact to customers. The objective for incident management is to restore normal service operations as quickly as possible with minimum disruption to the organization. In addition, the objective for problem management is to minimize the adverse effect of incidents and problems caused by network architecture limitations and deficiencies. Provide incident and problem management based on the fundamental processes found in the ITIL® and ITSM® frameworks and established policies and procedures. Work directly with end-users and IT staff to ensure problems are resolved in the expected timeframe. In addition, provide escalation support to the Service Desk following established help desk standard operating procedures, in addition to being able to possessing the following skills:

  • Advanced knowledge of how to manage a Workspace ONE environment, including device enrollment, certificate management, setup of policies & configurations, server updates, feature updates, and bug fixes.
  • Be able to use tools such as logs and monitoring to troubleshoot issues.
  • Develop and follow application testing plans
  • Ability to write professional documentation and training material.
  • Expert knowledge of setup and configuration of applications within a Workspace ONE environment.
  • The ability to work within a team atmosphere.
  • Self-motivated to learn multiple MDMs to support the entire team.
  • The ability to diagnose and troubleshoot connectivity and network-related issues
  • Follow Change Management procedures as set forth by ITIL standards
  • Experience with using the iOS platform, including DEP and VPP.
  • Experience working in Apple Business Portal (ABM)
  • Basic knowledge of how mail platforms such as Exchange and Office 365 work.
  • Monitor service delivery and service support to ensure timely IT support services to the user community.
  • Support all technology within the MMS division.
  • Provide innovations in technology to help grow and advance our customers.
Education and Years of Experience:
  • Bachelor’s degree, related technical training (or equivalent experience) plus at least two years of directly related experience.
  • At least 3 years of Workspace ONE experience
  • At least 3 years of document writing
Required Skills & Certifications:
  • At least 2 of any MDM Certifications
Additional Requirements:
  • Customer-focused mentality with excellent verbal, written, and interpersonal communication skills
  • Demonstrates ability to work under pressure
  • Excellent problem-solving skills
  • Capable of working independently as well as collaboratively within a group
  • Self-motivated to complete tasks and increase knowledge
  • Proficiency of intermediate or better with MS Office tools
  • Citizenship Status Required: Must be a U.S. Citizen
  • Physical Requirements: None required for this position.
  • Location: Remote - US

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-MM1 #LI-MM1 Ref: #855-IT Baltimore

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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