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Remote Support Jobs in Raymore, MO (NOW HIRING)

REsimplifi, Inc.

Be Seen First

Customer Support Specialist

Kansas City, MO · Remote

$50K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote | Full-time | Phone-Based Customer Support Preferred hours: 10:00 a.m.-6:00 p.m. ET or 11:00 a.m.-7:00 p.m. ET Submit a resume with your salary expectations, and a non-traditional cover letter.

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All JobsSupport JobsRemote Support JobsRemote Support Jobs in Raymore, MO

Remote Support information

See Raymore, MO salary details

$14

$26

$44

How much do remote support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote support in Raymore, MO is $26.16, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $28.51 per hour, depending on experience, location, and employer.

What is the easiest remote support job to get hired for?

Entry-level remote support roles, such as help desk technician or customer support agent, are generally the easiest to secure due to lower experience requirements. These positions often require basic technical knowledge, good communication skills, and familiarity with common support tools like ticketing systems, making them accessible for beginners.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs

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The top searched job categories for Remote Support jobs in Raymore, MO are:

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Remote Support jobs near you

Certified Peer Support Specialist (Remote) - Federal Reentry Program - Kansas City, MO

CLFC Healthcare and Communications

Kansas City, MO • On-site, Remote

$32 - $38/hr

Contractor

Posted 2 days ago

New

Job description

Certified Peer Support Specialist - Fully Remote (Nationwide)
CLF Consultants LLC (CLFC Healthcare and Communications) is expanding its nationwide network of certified peer support specialists to deliver virtual community reentry peer support for a federal program supporting the U.S. Department of Justice, Federal Bureau of Prisons, Community Treatment Services. This is a fully remote, non-clinical, lived-experience peer role. All services are delivered virtually by telephone and secure video.
Why this opportunity stands out: Fully remote nationwide; flexible, self-set schedule; federal reentry mission; agency secure delivery platform; no clinical treatment responsibilities; potential multi-year engagement.
Compensation: $32 to $38 per hour, Independent Contractor (1099).
Position Overview: You walk alongside participants as a peer who has navigated recovery from a mental health condition, a substance use disorder, or involvement with the justice system, and you help each person set their own goals, build practical strategies, and stay connected to support during reentry. You do not diagnose, treat, or provide clinical services.
Key Responsibilities:
  • Conduct virtual enrollment and peer support sessions with assigned participants, tailoring frequency and approach to each person's goals.
  • Draw on your own recovery or reentry experience to build trust, model hope, and support long-term recovery and community reintegration.
  • Help participants identify strengths, set their own goals, and build actionable everyday strategies.
  • Maintain a confidential, respectful virtual space and clear non-clinical peer boundaries.
  • Document each session and complete required reporting accurately and on time through the program's secure system.
  • Recognize when a participant needs additional help and connect them to appropriate resources, including crisis lines and community supports.
  • Maintain an active caseload within program limits and respond promptly to participants and program coordinators.

Required Qualifications:
  • Current certification as a peer support specialist, such as NCPRSS, NCPS, or a state-recognized certified peer specialist credential (documentation required).
  • Lived experience of recovery from a mental health condition, a substance use disorder, or both, and/or lived experience with the justice system.
  • Comfort delivering services virtually by secure video and telephone, with reliable internet and a private, confidential space.
  • Strong listening, interpersonal, and boundary-setting skills; ability to document accurately and meet reporting timelines.

Strongly Preferred: Experience providing peer support in a reentry, correctional, or community-based setting; familiarity with recovery goals related to substance use and mental health; bilingual ability.
Engagement details: As an independent contractor, you supply your own reliable internet, private confidential workspace, and video-capable device. The DOJ/BOP contract requires use of the agency-approved secure delivery platform for all virtual sessions; a brief contract orientation covers federal scope and documentation standards.
Reference: 01CLFCJ002. CLFC is an Equal Opportunity Employer.

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