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Remote Support Jobs in Lusby, MD (NOW HIRING)

Motorola

FLEX Regional Software Specialist

California, MD · Remote

$75K - $95K/yr

... REMOTE Basic Requirements Required Skills: * High School diploma, or an Associate's or Bachelor's degree in IT, or Technology, and 3+ years of Customer Service/Support experienceis required.

New

Headway

LMHT (Remote)

Waldorf, MD · On-site +1

$121.74/hr

How Headway supports providers - Start taking insurance, stress-free: Get credentialed for free in multiple states in as little as 30 days and start seeing covered clients sooner. - Built-in ...

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All JobsSupport JobsRemote Support JobsRemote Support Jobs in Lusby, MD

Remote Support information

See Lusby, MD salary details

$14

$26

$44

How much do remote support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote support in Lusby, MD is $26.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the easiest remote support job to get hired for?

Entry-level remote support roles, such as help desk technician or customer support agent, are generally the easiest to secure due to lower experience requirements. These positions often require basic technical knowledge, good communication skills, and familiarity with common support tools like ticketing systems, making them accessible for beginners.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What cities near Lusby, MD are hiring for Remote Support jobs? Cities near Lusby, MD with the most Remote Support job openings:
Remote Support jobs near you
Infographic showing various Remote Support job openings in Lusby, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,133 per year, or $26 per hour.

Senior Data Science Consultant, Insurance - Remote

CSAA

California, MD • Remote

Full-time

Retirement

Posted 25 days ago

Job description

External candidates: In order for your application to be correctly processed please sign-in before you apply

Internal candidates: Please go to Workday and click "Find Jobs" link under Career

Thank you for considering opportunities with us!

Job Title

Senior Data Science Consultant, Insurance - Remote

Requisition Number

R7828 Senior Data Science Consultant, Insurance - Remote (Open)

Location

Arizona - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

We are actively hiring for a Senior Data Science Consultant, Insurance - Remote

Your Role:

This Data Scientist role offers the opportunity to help CSAA Insurance Group anticipate and prepare for the future of the insurance industry. In this highly strategic position, you will build and apply advanced simulation models to explore emerging trends and their potential impact over the next decade. Your work will help leaders evaluate scenarios, test assumptions, and make informed decisions about how CSAA can adapt, grow, and continue serving members in a rapidly changing marketplace.

This role is ideal for a seasoned data science professional with deep expertise in modeling, simulation, AI, data analysis, and programming, along with the ability to translate complex findings into clear business recommendations. You will work closely with senior leaders and cross-functional teams to design simulation frameworks, interpret results, communicate assumptions and limitations, and influence decisions that may shape CSAA's long-term strategy. Beyond delivering high-impact analytics, this person will help strengthen CSAA's internal simulation capabilities by mentoring others and advancing the broader data science community.

Your Work:

  • Lead the design, development, and validation of simulation models (discrete-event, agent-based, system dynamics, or hybrid).

  • Translate business or operational problems into robust simulation frameworks.

  • Conduct scenario analysis, what-if studies, optimization, and risk analysis.

  • Interpret simulation results and large datasets, delivering actionable insights to executive and technical audiences to support decision-making.

  • Guide business users on model assumptions, limitations, and best practices.

  • Coach and mentor junior consultants and review modeling work for quality and rigor.

  • Support problem understanding and solution design, including proposals and executive presentations.

  • Partner closely with data governance, model governance, and regulatory compliance teams.

  • Key partner to the business, advising and making actionable recommendations with significant impact.

  • Play key roles cross-functionally with data, IT, governance, legal, and business.

  • Take a leading role in shaping the culture of data science community in CSAA.

Required Experience, Education and Skills:

  • Bachelor's degree in STEM or bachelor's degree with an equivalent combination of relevant education.

  • Requires 10 years related professional experience with transferrable skills.

  • Experience in developing data pipelines for simulations and data science models.

  • Experience with fostering the culture of data scientist community.

  • Master-level tool knowledge (e.g., SQL, Python, AWS, DataRobot, AnyLogic, and other simulation tools).

  • Deep knowledge in AI, data mining, data evaluation, and proficiency in compiling an effective and comprehensive modeling dataset.

  • Strong communication skills to explain model insights to technical partners, business partners, and corporate leaders.

  • Master-level data science industry knowledge and knowledge of the insurance marketplace.

What would make us excited about you?

  • Master's degree

  • CPCU, ACAS or FCAS

  • Extensive knowledge of various insurance operations: pricing, product, claims, marketing, and underwriting

  • History of thought leadership in modeling, including publishing, speaking at conferences, or contributing to industry collaborations.

  • Considered a leader in the field of modeling with a history of publishing articles and books, contributing to research and speaking at conferences and webinars.

  • Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects).

  • Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).

  • Demonstrates a company ownership mindset, thinking beyond boundaries of their own area.

  • Travels as needed for role, including divisional / team meetings and other in-person meetings.

  • Fulfills business needs, which may include investing extra time, helping other teams, etc.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.

Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support longterm success.

Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional inperson moments that deepen connection and collaboration.

Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

CSAA Insurance Group is an equal opportunity employer.

#LI-JH1

Knowledge, Skills and Abilities

Required:

  • Master-level tool knowledge (e.g., SQL, Python, R, AWS, DataRobot, other systems)

  • Depth knowledge data mining, data evaluation and proficiency in compiling an effective and comprehensive modeling dataset

  • Create innovative ways to mine and use data, including semi-structured or unstructured data

  • Master-level statistical, ML, GenAI and LLM modeling skills through development, deployment, monitoring

  • Key partner with data governance, model governance and regulatory compliance

  • Deep understanding of responsible AI principles for GenAI, including governance, compliance, legal, and ethical considerations; ability to influence internal policy around GenAI

  • Key partner to the business, advising and making actionable recommendations with significant impact

  • Play important role cross-functional with data, IT, governance, legal and business

  • Take a leading role in shaping the culture of data science community in CSAA

  • Master-level data science industry knowledge and knowledge of the insurance marketplace

  • Strong communication skills to explain model insights to technical partners, business partners and corporate leaders

  • Considered a leader in the field of modeling with a history of publishing articles and books, contributing to research and speaking at conferences and webinars

Education

Required

  • Bachelor's degree in STEM or Bachelor's degree with an equivalent combination of relevant education

Preferred:

  • Master's degree

  • CPCU, ACAS or FCAS

Experience

Required:

  • Requires 10 years related professional experience with transferrable skills

  • 7 years of post-bachelor experience developing statistical, ML, GenAI and LLM Models

  • Lead cross-functional MLOps projects in insurance or financial services

  • Experience with developing GenAI models with unstructured data

  • Experience with fostering the culture of data scientist community

Preferred

  • Extensive knowledge in various insurance operations: pricing, product, claims, marketing and underwriting

  • Experience shaping GenAI adoption across company

  • Track record of thought leadership in GenAI, including publishing, speaking at conferences, or contributing to industry collaborations

  • Familiarity with responsible AI frameworks and ability to influence internal processes and standards related to GenAI adoption

The national average salary range for this position is $160,155.00-$177,950.00. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $160,155.00-$213,550.00. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 15% of eligible pay.This job posting will be unposted on Sat, 15 Aug 2026.

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