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Remote Student Services Jobs in Indiana (NOW HIRING)

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$22

How much do remote student services jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for remote student services in Indiana is $16.08, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Remote Student Services vs Remote Academic Advising?

AspectRemote Student ServicesRemote Academic Advising
CredentialsTypically requires a bachelor's degree, customer service skillsRequires a bachelor's degree, knowledge of academic policies
Work EnvironmentRemote, often in educational institutions or student support centersRemote, usually within colleges or universities
Employer & IndustryEducational institutions, student support servicesColleges, universities, academic departments
Search & Comparison IntentPeople comparing roles in student support and servicesIndividuals seeking academic guidance roles

Remote Student Services and Remote Academic Advising both serve students remotely but focus on different areas. Remote Student Services covers a broad range of support functions like enrollment, financial aid, and general student assistance. Remote Academic Advising specifically involves guiding students academically, helping with course selection and degree planning. While they share similar credentials and work environments, their primary functions differ, making each role unique within the educational support ecosystem.

What are the key skills and qualifications needed to thrive as a Remote Student Services professional, and why are they important?

To thrive as a Remote Student Services professional, you need a background in education, counseling, or a related field, along with experience in student support or advising. Familiarity with learning management systems (LMS), virtual communication platforms, and student information databases is typically required. Strong interpersonal skills, problem-solving abilities, and clear written communication set top performers apart in this role. These skills and tools are crucial for effectively supporting students' academic journeys and ensuring positive outcomes in a virtual environment.

What are Remote Student Services?

Remote Student Services are support resources and programs provided to students virtually, rather than in person. These services may include academic advising, counseling, career guidance, technical support, tutoring, and access to library resources, all delivered over the internet. They are designed to help online or distance learners succeed academically and personally, ensuring they receive the same level of support as on-campus students. Remote Student Services often use video conferencing, chat, email, and online platforms to connect with students.

What are some common challenges faced by professionals in Remote Student Services, and how can they be addressed?

Professionals in Remote Student Services often encounter challenges such as building rapport with students virtually, ensuring prompt communication across time zones, and maintaining student engagement without face-to-face interaction. To address these issues, it's helpful to utilize multiple digital communication platforms, set clear response time expectations, and proactively schedule check-ins with students. Collaborating closely with academic advisors, faculty, and technical support teams also ensures that students receive comprehensive assistance and feel supported throughout their remote learning experience.
What are the most commonly searched types of Student Services jobs in Indiana? The most popular types of Student Services jobs in Indiana are:
What are popular job titles related to Remote Student Services jobs in Indiana? For Remote Student Services jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Student Services jobs in Indiana look for? The top searched job categories for Remote Student Services jobs in Indiana are:
What cities in Indiana are hiring for Remote Student Services jobs? Cities in Indiana with the most Remote Student Services job openings:
Remote Student Services jobs near you
Infographic showing various Remote Student Services job openings in Indiana as of June 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 100% Remote job distribution, with an average salary of $33,440 per year, or $16.1 per hour.
Crisis Counselor - Fully Remote in South Bend, IN

Crisis Counselor - Fully Remote in South Bend, IN

Protocall Services

South Bend, IN • On-site, Remote

$24.35 - $26.35/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 28 days ago

Job description

Education Requirement:
  • Bachelor's Degree from an accredited 4 year college or university.

Experience Requirement: Minimum of 1 year direct experience in behavioral health, counseling, or social services
Location Requirement: Fully Remote, Indiana residency required
Benefits
  • Comprehensive medical, dental, and life insurance
  • 401(k) program with company match
  • Company-matched student loan repayment program
  • Short- and long-term disability (STD/LTD)
  • Employee Assistance Program (EAP)
  • Accrued PTO (earn up to 4 weeks in your first year)
  • Opportunities for professional growth and advancement

Compensation & Incentives
In addition to base hourly pay, our crisis counselors are eligible for the following incentives:
  • + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training.
  • + $1.00/hour - for working a full 40-hour schedule in the workweek post-training
  • Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.

Who We Are
Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being.
We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.
About the Role
As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.
Primary Responsibilities
  • Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
  • Build rapport, actively listen, and foster client engagement.
  • Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
  • Provide resources, coping strategies, referrals, and safety planning.
  • Intervene appropriately in emergent situations.
  • Maintain accurate, timely, and clinically sound documentation.
  • Multitask effectively while navigating multiple software systems.
  • While working from home, to maintain HIPAA compliance and ensure focus, we ask our crisis counselors to have a distraction-free, private office space with a door that locks. Along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services (including Starlink, Viasat, Verizon 5G Cellular, T-Mobile 5G Cellular, etc.) are not permitted.

What You Can Expect
  • Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST
    A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.
  • Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.

Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

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