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The Team

Upstart's Agentic Platform team is responsible for building the internal AI infrastructure that powers autonomous agents across the company. These agents support teams spanning Onboarding, Servicing, Fraud, and Operations by automating high-volume workflows and enabling faster, more consistent decision-making.

The team's mission is to democratize AI development across Upstart by creating a platform that allows non-technical users to build, test, and deploy intelligent agents safely and efficiently. This includes developing tools for agent configuration, evaluation, orchestration, and integration with internal systems.

As a Principal Product Manager, you will own the long-term vision and strategy for this platform-defining how AI agents are built, governed, and scaled across Upstart. You will operate as a cross-functional leader, aligning engineering, research, legal, compliance, and operations teams around a shared roadmap and driving adoption of the platform across the company.

This would be a good fit for someone who has an experience as an ML Researcher/Engineer who made the transition into Product Management.

How you'll make an impact

• Set and drive the long-term vision and multi-year strategy for Upstart's Agentic Platform, establishing it as a foundational capability across the company
• Own and evolve the platform roadmap, making high-leverage prioritization decisions that balance speed, safety, scalability, and business impact
• Lead the development of intuitive, high-quality product experiences that enable non-technical users to build, test, and deploy agents without writing code
• Establish best-in-class evaluation, simulation, and safety frameworks to ensure agents are reliable, compliant, and production-ready in a regulated environment
• Define the architectural strategy for agentic systems, including orchestration, tool usage, memory, retrieval (RAG), and state management
• Drive company-wide adoption by partnering with senior stakeholders across engineering, legal, compliance, and operations to identify opportunities and embed the platform into critical workflows
• Make strategic decisions on model lifecycle management (frontier vs. fine-tuned/distilled), optimizing for cost, latency, and performance at scale
• Define and standardize human-in-the-loop patterns, ensuring seamless and auditable transitions between agents and human operators
• Translate complex AI and system design concepts into clear, actionable direction for both technical and non-technical stakeholders
• Raise the bar for product management across the organization by mentoring other PMs and influencing best practice

Minimum Qualifications 

• BA/BS in Computer Science, Engineering, Mathematics, or a related technical field, or equivalent practical experience
• 8+ years of product management experience, including ownership of complex technical or platform products
• Strong foundation in machine learning concepts and modern AI systems (e.g., LLMs, RAG, tool-calling, memory)
• Experience leading cross-functional teams to deliver AI/ML-powered products from concept to production at scale
• Demonstrated ability to define product strategy and drive alignment across senior stakeholders in ambiguous, fast-moving environments
• Excellent problem-solving, communication, and organizational leadership skills

Preferred Qualifications

• Background in machine learning engineering or research (either through direct work experience or close partnership with ML teams)
• Experience building and scaling platforms or internal tools used by multiple teams
• Experience operating in highly regulated industries (e.g., fintech, healthcare), with a strong understanding of compliance and risk considerations
• Deep familiarity with evaluation frameworks, simulation environments, and model performance measurement
• Strong product intuition and design sensibility, particularly for tools serving non-technical users
• Track record of influencing org-level decisions and driving adoption of new platforms or technologies

Position location This role is available in the following locations: Remote

Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions' cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

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