Remote Sql Support Engineer Jobs in West Virginia

SailPoint is the leading, AI-driven security platform providing the autonomous governance that best solves the needs for the modern enterprise. By harnessing the power of AI and machine learning, SailPoint automates and streamlines the complexity of delivering the right access to the right identities and technology resources at the right time. Delivered at the scale our enterprise customersdemand.

We are proud of our team and the culture we have built which has led to our employees voting us "best places to work" - 15 years in a row.

What You'll Do:

Operating at the intersection of Solution Engineering,ProfessionalServicesand Product Management,ForwardDeployedEngineers (FDEs)leverage state-of-the-art AI tooling alongside deep implementation expertiseandindustry knowledgeto buildfoundational solutions,solvecomplexproblems,accelerateour customers' time-to-valueanddecrease the cost oftraditional services.You will partner with our salesorganizationbyapplying your technical abilities, problemsolvingskillsand business acumen in support of SailPoint's growth objectives.

Forward Deployed Engineers(FDEs)at SailPoint embark on their journey by undergoing comprehensive productand salestraining. Thisinitialphase allows them to harness their existing experience, paving the way for a profound understanding of our SaaS solutionsand the challenges theysolve forourcustomers.

Responsibilities:

• Activelyparticipatein the sales process and work closely with the direct and channel sales teams

• Discover and understand customer requirements and align our solutions to those requirements, augmenting your expertise with AI tooling

• Participate in onsite and remote foundationalimplementation engagements

• Educatecustomers on high-level product architecture, functional design, and best practices

• Assistin theanalysis, and documentation ofcustomer requirementsand how theymapto SailPoint solutions

• Collaborate with cross-functional teams like sales, solution engineering,product,professional services,and customer success to ensurea seamless customer experience

• Collaborate with otherForwardDeployedEngineeringteam memberstodesign creative solutions to complex problems.

• Master ArtificialIntelligence andAgentictechnologiesto solve customerproblems.

• Contribute tobuilding out Agentictechnologysolutions thatbecomeour standard fordemonstrationsofSailPoint'sproducts.

Requirements:

• 5-7+ years of professional work experience as part of an enterprise software company, systems integrator, or consulting firm; 3+ years of software implementationor pre-salesexperience.Experiencein software development,implementation,and configuration

• Excellent communications skills and extensive experience workingdirectlywith clients and partners

• A working knowledge of technical infrastructure including web services, application servers, databases, virtualization, and directories isrequired

• Conversant in modern SaaS architecture

• Experience withagentic coding toolssuch as

• Cursor, Claude Code, Kiro, Google Antigravity, GitHub CoPilot,OpenAI Codex

• Familiarity with Java, XML, LDAP, SQL, JSON, Azure/AWS/GCP is desirable

• Experience with the following tech-stack

• NodeJS, JavaScript, Typescript, Angular, React.js

Preferred:

• 3+ years working with Identity, Governance and Access Management solutions

• Experience withat least one of the following;SpringBoot, SpringMVC,XML, SPML/SOAP, web and application servers

• Windows and Unix (Linux, Sun, HP, AIX) platforms

• Relational databases (Oracle, Sybase, MSSQL, MySQL)

• NoSQL databases (MongoDB, Cassandra, Redis)

• Directories (LDAP, AD)

• Java, BeanShell, JavaScript Node.js

• Enterprise resource planning or service management systems (SAP, PeopleSoft, ServiceNow)

• Cloud Infrastructure-as-a-Service platforms (AWS, Azure, GCP)

• Front-end language experience (HTML, CSS, Angular, React, Vue.js)

• Familiarity withSailPointproductsandvendorssuch asSaviynt,RSA/Aveksa,OneIdentity,OralceIdentity Manager,etc..

• Familiarity with AI and machine learning concepts

• Experience with project management duties (project planning, resource management, scope, schedule and status, documentation)

• Experience with quality assurance duties (usability testing, performance testing, automated testing, test scripts, test cases and test plans)

• Security software or IT audit experience

Education:

• Computer Science degree, Engineering degree, orequivalent experience

• J2EE certification and/or CISSP certification is a plus

• SailPoint Certified Engineer or Solution Architect is a plus and is expected within 12 months of hire

Travel:

• Thispositionmay requireup to 15% travel

The Path to Success (Milestones):

1-Month Milestones:

• Undergo comprehensive product and sales training, harnessing existing experience to gain a profound understanding of SailPoint's SaaS solutions and the challenges they solve for customers.

• Begin to understand the FDE's role within the sales process by meeting key stakeholders across sales, solution engineering, and professional services.

• Familiarize themselves with the general approach to foundational implementation engagements and customer education strategies.

2-Month Milestones:

• Begin participating in sales deals, leveraging product implementation expertise and client and partner communication skills.

• Implement foundational solutions and proof-of-value implementations, contributing to rapid time to value for customers.

• Actively assist in the analysis and documentation of customer requirements and their mapping to SailPoint solutions.

3-Month Milestones:

• Be fully ramped on core tools and processes required for participating in sales deals and implementing foundational solutions.

• Consistently apply their expertise, enhanced by AI tooling, to discover customer requirements and align SailPoint solutions.

• Actively contribute to collaborative efforts with cross-functional teams and other FDEs to design creative solutions for complex problems.

6-Month Milestones:

• Serve as technical leads on customer engagements.

• Establish themselves as both technical and consultative experts within the SailPoint Sales organization.

• Consistently accelerate customers' time-to-value and decrease the cost of traditional services through deep implementation expertise.

• Actively contribute to building out Agentic technology solutions that will become standard for product demonstrations