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Remote Spectrum Customer Care Jobs (NOW HIRING)

Dexian DISYS

Customer Care Specialist

Burlington, VT · Remote

$22 - $25.92/hr

Remote Customer Care Specialist Job details Posted 21 May 2026 Location Burlington, VT Reference 1005286 Position: Customer Care Specialist Duration: 6+ months contract with possible extension ...

InsuraTec Services Group

Customer Care Specialist

Azusa, CA · Remote

$17.25 - $23/hr

Customer Care Specialist About the Role We are seeking motivated and customer-focused individuals to join our team as Remote Customer Care Specialists. In this role, you will assist clients with ...

InsuraTec Services Group

Customer Care Specialist

Plano, TX · Remote

$16.25 - $21.75/hr

Customer Care SpecialistAbout the Role We are seeking motivated and customer-focused individuals to join our team as Remote Customer Care Specialists. In this role, you will assist clients with their ...

InsuraTec Services Group

Customer Care Specialist

Atlanta, GA · Remote

$16.25 - $21.75/hr

Customer Care SpecialistAbout the Role We are seeking motivated and customer-focused individuals to join our team as Remote Customer Care Specialists. In this role, you will assist clients with their ...

Public Library of Science

Customer Care Coordinator

OR · Remote

$55K - $58K/yr

*This position is fully remote/home based. Applications will be accepted from candidates based in ... As the Customer Care Coordinator, you are part of an impactful international team that serves as ...

Hope's Global Getaways

Customer Care Coordinator

Denton, TX · Remote

$17 - $22/hr

About the job Customer Care Coordinator Position Summary We are currently seeking organized and ... This flexible remote opportunity is a strong fit for individuals who enjoy assisting others ...

Anserve, Inc

Customer Care Specialist

NJ · Remote

$16/hr

The Customer Care Specialist serves as the first point of contact for our clients, providing ... This position is fully remote. Mission: To build a great company with compassionate people ...

Traveling with Tasha

Customer Care Associate

Eugene, OR · Remote

$14.75 - $20.25/hr

About the job Customer Care Associate Overview We are hiring a Customer Relations Specialist to ... This position is fully remote and well suited for individuals who enjoy helping others, managing ...

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Remote Spectrum Customer Care information

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$11

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$29

How much do remote spectrum customer care jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote spectrum customer care in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Remote Spectrum Customer Care vs Remote Spectrum Technical Support?

AspectRemote Spectrum Customer CareRemote Spectrum Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical knowledge or certifications often preferred
Work EnvironmentCustomer service centers, remote call centersRemote or on-site technical support centers
Employer & Industry UsageTelecommunications, cable servicesTelecommunications, internet services
Common Search & ComparisonCustomer service roles, support positionsTechnical support roles, troubleshooting jobs

Remote Spectrum Customer Care focuses on assisting customers with billing, account inquiries, and general questions, requiring strong communication skills. Remote Spectrum Technical Support involves troubleshooting technical issues related to internet, TV, or phone services, often requiring technical knowledge or certifications. Both roles are essential in the telecommunications industry but differ mainly in technical complexity and skill requirements.

What are the key skills and qualifications needed to thrive as a Remote Spectrum Customer Care representative, and why are they important?

To thrive as a Remote Spectrum Customer Care representative, you need strong communication skills, problem-solving abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is typically required. Patience, active listening, and a positive attitude help individuals excel when handling challenging customer situations. These skills ensure high-quality customer experiences, efficient issue resolution, and sustained customer satisfaction in a remote environment.

What are some common challenges faced by Remote Spectrum Customer Care representatives, and how can they be effectively managed?

Remote Spectrum Customer Care representatives often encounter challenges such as handling high call volumes, resolving complex customer issues without face-to-face interaction, and adapting to evolving company policies and technologies. To manage these effectively, it's essential to maintain strong communication skills, stay organized with digital tools, and actively participate in ongoing training. Collaboration with team leads and fellow representatives through virtual meetings and chat platforms also helps in sharing best practices and troubleshooting difficult cases.

What are Remote Spectrum Customer Care representatives?

Remote Spectrum Customer Care representatives are customer service professionals who assist Spectrum customers with account inquiries, technical support, billing questions, and service issues from a remote or home-based location. They communicate with customers primarily via phone, chat, or email, providing troubleshooting, guidance, and solutions to ensure a positive customer experience. These roles require strong communication skills, problem-solving abilities, and familiarity with Spectrum’s products and services. Working remotely, representatives must also be comfortable with technology and able to manage their time independently.
More about Remote Spectrum Customer Care jobs
What cities are hiring for Remote Spectrum Customer Care jobs? Cities with the most Remote Spectrum Customer Care job openings:
What states have the most Remote Spectrum Customer Care jobs? States with the most job openings for Remote Spectrum Customer Care jobs include:
What job categories do people searching Remote Spectrum Customer Care jobs look for? The top searched job categories for Remote Spectrum Customer Care jobs are:
Remote Spectrum Customer Care jobs near you
Infographic showing various Remote Spectrum Customer Care job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, 9% Part Time, 2% Temporary, 2% Contract, and 2% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Customer Care Specialist

Dexian DISYS

Burlington, VT • Remote

$22 - $25.92/hr

Other

Posted 15 days ago

Job description


Remote
Customer Care Specialist
Job details
Posted
21 May 2026
Location
Burlington, VT
Reference
1005286
Job description

Position: Customer Care Specialist

Duration: 6+ months contract with possible extension

Location: Remote

Shift: 9am-6pm, Mon-Fri

Working hours: 8 hours per day & 40 hours per week

Industry: Heavy Equipment or Machinery Industry

Pay rate: $22.00 - $25.92 per hour on w2

Job Description:

SUMMARY

  • The Customer Care Specialist I plays a crucial role in assisting customers through various channels, such as inbound calls and support ticketing systems.
  • They focus on establishing and nurturing positive relationships with customers by addressing inquiries related to company products, features, and services.
  • Their responsibilities encompass handling fulfillment, billing, account management, technical, and configuration issues.
  • While adept at resolving common concerns independently, they escalate complex, unexpected, or recurring issues to internal experts to ensure a swift and effective resolution.
  • The Customer Care Specialist I serves as the frontline support, delivering exceptional customer service and contributing to overall customer satisfaction.

SPECIFIC RESPONSIBILITIES

  • Receive and respond to customer requests via the inbound call queue and support ticketing systems.
  • Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern.
  • Provide Tier 1 support, troubleshooting, and resolving standard and recurring issues with the customer's configuration, client Automotive software, or other vendor integration points.
  • May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction.
  • Apply appropriate security tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information.
  • Document customer inquiries, status, and resolution.
  • Work across teams when needed and follow up with customers to resolve issues satisfactorily.

Job Requirements:

  • Must be willing to work 9am - 6pm EST
  • Can sit anywhere

TRAVEL REQUIRED

  • None

REQUIRED QUALIFICATIONS:

  • High School Diploma/GED and generally less than 2 years' experience.
  • Gains familiarity with Customer Care concepts, procedures, and methodologies.
  • With guidance, performs routine customer care agent duties, including:

    • Receiving and responding to customer requests
    • Tracking tickets within the customer care system
    • Troubleshooting equipment, software, and compatibility problems
    • Documenting customer issues, progress, and status Referring complex issues to more senior specialists or management
    • Communicating with product, service delivery, and other cross-functional teams on customer feedback and expectations.


PREFERRED QUALIFICATIONS

  • Automotive industry software support experience
  • Contact Center Operations experience (telecom, workforce management, forecasting, call monitoring, etc.)

MINIMUM REQUIREMENTS

  • High School Diploma/GED and generally less than 2 years' experience.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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