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Remote Spectrum Customer Care Jobs in Appleton, WI

LeafHome

Remote Customer Care

Kaukauna, WI · On-site +1

$16/hr

The Customer Care Coordinator handles customer inbound and outbound calls, primarily with customers post-sale, but also answers general company questions for internal and external customers. This ...

PracticeTek

Manager, Customer Success

Green Bay, WI · On-site +1

Let's go! We're on a mission to revolutionize healthcare practices effortlessly and we live out our ... For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role!

EDCi

Sr. Genesys CX Implementation Engineer

Appleton, WI · On-site +1

The opportunity is will serve as a lead engineer on EDCi's Customer Care Professional Services team ... Remote work from home * Paid holidays, vacation and sick time * Bring Your Own PC Policy * Cell ...

Abbott

Diabetes Sales Associate - Green Bay, WI

Green Bay, WI · Remote

$13.50 - $18.50/hr

Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading ... The Opportunity This position is a remote opportunity in the Abbott Diabetes Care Division. We are ...

EDCi

Continuous Improvement Lead

Appleton, WI · On-site +1

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... This role will closely interact with our sales account managers as well as our customers to help ...

EDCi

Continuous Improvement Lead

Appleton, WI · Remote

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... This role will closely interact with our sales account managers as well as our customers to help ...

ThedaCare

Cybersecurity Engineer - Remote

Appleton, WI · On-site +1

We are inspired to reinvent health care by becoming a proactive partner in health, enriching the ... Must have the ability to handle stressful situations in dealings with customers and meeting of ...

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All JobsSpectrum Customer Care JobsRemote Spectrum Customer Care JobsRemote Spectrum Customer Care Jobs in Appleton, WI

Remote Spectrum Customer Care information

See Appleton, WI salary details

$11

$19

$28

How much do remote spectrum customer care jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote spectrum customer care in Appleton, WI is $19.19, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $21.11 per hour, depending on experience, location, and employer.

What is a Remote Spectrum Customer Care representative?

Remote Spectrum Customer Care representatives are customer service professionals who assist Spectrum customers with account inquiries, technical support, billing questions, and service issues from a remote or home-based location. They communicate with customers primarily via phone, chat, or email, providing troubleshooting, guidance, and solutions to ensure a positive customer experience. These roles require strong communication skills, problem-solving abilities, and familiarity with Spectrum’s products and services. Working remotely, representatives must also be comfortable with technology and able to manage their time independently.

What are the key skills and qualifications needed to thrive as a Remote Spectrum Customer Care representative?

To thrive as a Remote Spectrum Customer Care representative, you need strong communication skills, problem-solving abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is typically required. Patience, active listening, and a positive attitude help individuals excel when handling challenging customer situations. These skills ensure high-quality customer experiences, efficient issue resolution, and sustained customer satisfaction in a remote environment.

What are some common challenges faced by Remote Spectrum Customer Care representatives, and how can they be effectively managed?

Remote Spectrum Customer Care representatives often encounter challenges such as handling high call volumes, resolving complex customer issues without face-to-face interaction, and adapting to evolving company policies and technologies. To manage these effectively, it's essential to maintain strong communication skills, stay organized with digital tools, and actively participate in ongoing training. Collaboration with team leads and fellow representatives through virtual meetings and chat platforms also helps in sharing best practices and troubleshooting difficult cases.

What is the difference between Remote Spectrum Customer Care vs Remote Spectrum Technical Support?

AspectRemote Spectrum Customer CareRemote Spectrum Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical knowledge or certifications often preferred
Work EnvironmentCustomer service centers, remote call centersRemote or on-site technical support centers
Employer & Industry UsageTelecommunications, cable servicesTelecommunications, internet services
Common Search & ComparisonCustomer service roles, support positionsTechnical support roles, troubleshooting jobs

Remote Spectrum Customer Care focuses on assisting customers with billing, account inquiries, and general questions, requiring strong communication skills. Remote Spectrum Technical Support involves troubleshooting technical issues related to internet, TV, or phone services, often requiring technical knowledge or certifications. Both roles are essential in the telecommunications industry but differ mainly in technical complexity and skill requirements.

Does Remote Spectrum Customer Care allow you to work from home?

Remote Spectrum Customer Care positions typically allow employees to work from home, as they are designed for remote customer support roles. These jobs often require familiarity with customer service tools, communication skills, and a reliable internet connection. However, specific policies may vary by role and location, so it is advisable to review the job listing for detailed information.

What are popular job titles related to Remote Spectrum Customer Care jobs in Appleton, WI?

For Remote Spectrum Customer Care jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Remote Spectrum Customer Care jobs in Appleton, WI look for?

The top searched job categories for Remote Spectrum Customer Care jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Remote Spectrum Customer Care jobs?

Cities near Appleton, WI with the most Remote Spectrum Customer Care job openings:

Remote Spectrum Customer Care jobs near you
Infographic showing various Remote Spectrum Customer Care job openings in Appleton, WI as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,917 per year, or $19.2 per hour.

Remote Customer Care

LeafHome

Kaukauna, WI • On-site, Remote

$16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

About Leaf Home
At Leaf Home, we are powered by people on a single mission to make homeownership easy. We've crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-year recipient of Top Workplaces recognition.
From competitive medical benefits to people-focused committees like the Women's Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Leaf Home a workplace where you can win every day. Come grow your career with us.
Why Leaf Home
  • We Win - Being driven every day to win is who we are
  • People Powered - Recognized as a top Ohio and U.S. workplace by Great Place to Work®, Energage, and more
  • Family Feel with Enterprise-Level Resources - You are important to us, and we've built a culture you'll love
  • Support - Inclusion, sustainability, and reliability surround everything we do
  • Personal Growth - Dedicated to providing resources and encouragement for employee growth
  • Mobility - Locations throughout the U.S. and Canada, with continued expansion

Position Summary:
The Customer Care Coordinator handles customer inbound and outbound calls, primarily with customers post-sale, but also answers general company questions for internal and external customers. This role schedules customer service calls and other customer service activities as needed. This position is required to review completed service tickets from the field for quality assurance.
Essential Duties and Responsibilities:
  • Provide excellent customer service during all inbound/outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers and senior leaders.

  • Review contract with customer post-sale to ensure accuracy and completeness.

  • Schedule installation with the customer and assign the job to an installation contractor.

  • Schedule service customers with local technicians, as needed.

  • Review completed service tickets for quality assurance in region.

  • Act as a liaison and corporate contact for Leaf Home installation and service teams at the local office in assigned region.

  • Be flexible in performing any task deemed necessary to support department and/or company-wide initiatives.

  • May process change orders.

Required Education and Experience:
  • High school diploma or equivalent.

Required Years of Experience
1+ years of customer service and administrative experience.
Additional Requirements:
  • Computer and keyboard proficiency - job duties performed are essentially paperless.

  • Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.

  • Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the customer's needs at the forefront of every interaction.

  • Adaptable, patient, and highly detail-oriented and data-efficient.

  • Highly organized, with strong time management skills and the ability to be resourceful.

  • Proficiency using Microsoft Office Suite.

  • Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities, or Certifications:
  • Ability to type at least 50 words per minute.

  • Experience in the home improvement/construction industry.

  • Experience working in a direct-to-consumer organization.

Key Competencies:
  • Uses basic problem-solving and subject matter understanding to perform tasks under supervision.

Travel Requirements:
  • Indicate any travel or work location

  • No travel required (stationary work location).

Overtime/Additional Hours Requirements:
  • Indicate any work hour requirements or considerations

  • Overtime hours may be required based on business needs.

Physical Requirements:
  • Normal Office Environment

Are We Your Company?
Focused on Growth Leaf Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. With offices across the U.S. and Canada, our diverse team spans marketing, sales, installation, and service. We are committed to employee growth through:
  • Innovating, Always - Providing cutting-edge solutions for employees and customers
  • Partnering with Our Customers - Building trusted relationships at the core of everything we do
  • Empowering Employees - Creating opportunities for growth and success in a supportive environment
  • Supporting Our Communities - Giving back to the places our customers and employees call home

What We Offer
  • Industry-leading compensation package
  • Competitive medical, dental, and vision benefits after 60 days
  • Retirement savings plan with company match
  • Paid parental leave and generous paid time off programs
  • On-campus fitness programs and meal delivery services
  • Comprehensive health, wellbeing, financial wellness, and childcare benefits
  • Opportunities for growth and advancement

Additional Perks
  • Employee assistance program with 24/7 legal, financial, and counseling support
  • Employee discount marketplace with thousands of savings options
  • Flexible Gym membership
  • Employee resource groups, including VetConnect and the Women's Committee

Awards and Recognition
Leaf Home has been recognized as a top workplace by The Plain Dealer, is a multi-year recipient of Top Workplaces USA by Energage, and is Great Place to Work® Certified™. Additional recognitions include:
  • Remodeling 550 list placements
  • Qualified Remodeler Top 500 rankings
  • Smart Culture Awards for employee-focused culture
  • Inc. 5000 and Inc. 5000 Regionals: Midwest growth recognition

For a full list of awards, visit www.leafhome.com/press/.
Diversity and Equal Opportunity
Leaf Home is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic information, veteran status, or disability, in accordance with applicable law.
Americans with Disabilities Act Statement and Contact
Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to adarecruiting@leafhome.com.

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