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Remote Spectrum Customer Care Jobs in Racine, WI

ForgeFit

Remote Customer Service Specialist

Milwaukee, WI · On-site +1

$16.75 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

Roberts Career Insurance Group

Be Seen First

Remote Sales/Customer Service Representative

Milwaukee, WI · Remote

$58K - $194K/yr

100% Remote | Nationwide Opportunities We are expanding our remote team and looking for someone who ... What makes this opportunity special: • You are helping families access quality healthcare ...

MDS Solutions

REMOTE MDS Coordinator

Milwaukee, WI · On-site +1

$33.75 - $43/hr

We thrive on Quality Resident Care. What do we offer you? * Creative, fun, and flexible working ... Promotes and demonstrates excellence in customer service

MDS Solutions

REMOTE MDS Coordinator

Milwaukee, WI · Remote

$33.75 - $43/hr

We thrive on Quality Resident Care. What do we offer you? * Creative, fun, and flexible working ... Promotes and demonstrates excellence in customer service

MDS Solutions

REMOTE MDS Coordinator

Milwaukee, WI · Remote

$33.75 - $43/hr

We thrive on Quality Resident Care. What do we offer you? * Creative, fun, and flexible working ... Promotes and demonstrates excellence in customer service Employment Type: OTHER

Humana

Manager, Care Management

Waukegan, IL · Remote

Continuously improve customer satisfaction through effective program monitoring to achieve timely ... This is a remote position that requires travel. * Travel: 50 - 75% field-based interactions ...

Humana

Manager, Care Management

Waukegan, IL · Remote

Continuously improve customer satisfaction through effective program monitoring to achieve timely ... This is a remote position that requires travel. * Travel: 50 - 75% field-based interactions ...

Humana

Manager, Care Management

Waukegan, IL · Remote

Continuously improve customer satisfaction through effective program monitoring to achieve timely ... This is a remote position that requires travel. * Travel: 50 - 75% field-based interactions ...

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All JobsSpectrum Customer Care JobsRemote Spectrum Customer Care JobsRemote Spectrum Customer Care Jobs in Racine, WI

Remote Spectrum Customer Care information

See Racine, WI salary details

$10

$18

$27

How much do remote spectrum customer care jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote spectrum customer care in Racine, WI is $18.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.29 per hour, depending on experience, location, and employer.

What is the difference between Remote Spectrum Customer Care vs Remote Spectrum Technical Support?

AspectRemote Spectrum Customer CareRemote Spectrum Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical knowledge or certifications often preferred
Work EnvironmentCustomer service centers, remote call centersRemote or on-site technical support centers
Employer & Industry UsageTelecommunications, cable servicesTelecommunications, internet services
Common Search & ComparisonCustomer service roles, support positionsTechnical support roles, troubleshooting jobs

Remote Spectrum Customer Care focuses on assisting customers with billing, account inquiries, and general questions, requiring strong communication skills. Remote Spectrum Technical Support involves troubleshooting technical issues related to internet, TV, or phone services, often requiring technical knowledge or certifications. Both roles are essential in the telecommunications industry but differ mainly in technical complexity and skill requirements.

What are the key skills and qualifications needed to thrive as a Remote Spectrum Customer Care representative, and why are they important?

To thrive as a Remote Spectrum Customer Care representative, you need strong communication skills, problem-solving abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is typically required. Patience, active listening, and a positive attitude help individuals excel when handling challenging customer situations. These skills ensure high-quality customer experiences, efficient issue resolution, and sustained customer satisfaction in a remote environment.

What are some common challenges faced by Remote Spectrum Customer Care representatives, and how can they be effectively managed?

Remote Spectrum Customer Care representatives often encounter challenges such as handling high call volumes, resolving complex customer issues without face-to-face interaction, and adapting to evolving company policies and technologies. To manage these effectively, it's essential to maintain strong communication skills, stay organized with digital tools, and actively participate in ongoing training. Collaboration with team leads and fellow representatives through virtual meetings and chat platforms also helps in sharing best practices and troubleshooting difficult cases.

What are Remote Spectrum Customer Care representatives?

Remote Spectrum Customer Care representatives are customer service professionals who assist Spectrum customers with account inquiries, technical support, billing questions, and service issues from a remote or home-based location. They communicate with customers primarily via phone, chat, or email, providing troubleshooting, guidance, and solutions to ensure a positive customer experience. These roles require strong communication skills, problem-solving abilities, and familiarity with Spectrum’s products and services. Working remotely, representatives must also be comfortable with technology and able to manage their time independently.
What are popular job titles related to Remote Spectrum Customer Care jobs in Racine, WI? For Remote Spectrum Customer Care jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Remote Spectrum Customer Care jobs in Racine, WI look for? The top searched job categories for Remote Spectrum Customer Care jobs in Racine, WI are:
What cities near Racine, WI are hiring for Remote Spectrum Customer Care jobs? Cities near Racine, WI with the most Remote Spectrum Customer Care job openings:
Remote Spectrum Customer Care jobs near you
Infographic showing various Remote Spectrum Customer Care job openings in Racine, WI as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $38,361 per year, or $18.4 per hour.
Fully Remote Customer Care Pharmacy Tech

Fully Remote Customer Care Pharmacy Tech

Chipton Ross Inc.

Milwaukee, WI • Remote

$20.67 - $21.15/hr

Contractor

Medical, Dental, Vision

Posted 5 days ago

Job description

Pay: $20.67 - $21.15 per hour

Job description:

Summary: The Customer Care Frontline Specialist serves as the primary point of contact for home dialysis customers, delivering exceptional service and support, ensuring a positive customer experience.

This role is primarily responsible for order placement, resolving customer inquiries, and prescription management. The specialist collaborates with internal teams to address customer needs while maintaining quality of service, efficiency, and achievement of department goals.

Essential Duties

And

Responsibilities:

  • Process customer orders via telephone accurately and efficiently while ensuring compliance within pharmacy regulations
  • Obtain and verify customer information to include quantities and usage of products on the customers prescription
  • Ensure all patient-related interactions are adherent to HIPAA regulations
  • Resolve customer questions, complaints, and service issues by identifying root causes and recommending appropriate solutions
  • Investigate and track product shipments, utilizing UPS website and connecting with our transportation team
  • Coordinate with internal departments to expedite shipments, release, and/or alternate ship back-ordered items to ensure timely deliveries
  • Process customer returns and request customer credit in accordance with company policies and procedures
  • Collaborate with other departments (Routing, Transportation, Sales, Credit & Collections) to resolve customer issues to provide a cohesive customer experience
  • Meet established performance expectations related to quality, adherence, order accuracy, and service level standards
  • Maintain the ability to adapt to the changing business needs and customer requirements
  • Maintain the ability to work remotely utilizing a reliable high-speed wired internet connection
  • Support business operations by working a flexible schedule within the Customer Care operating hours of 7:00am to 6:00pm CST
  • Closing shift required to remain available until all customer calls have been answered

Qualifications:

  • Strong Customer (Patient) Engagement
  • Excellent written and verbal communication skills
  • Ability to work effectively under pressure while maintaining a professional and empathetic demeanor
  • Attention to detail, problem solving, conflict resolution and organization
  • Ability to work independently in a remote environment
  • Proficiency with Microsoft 365, SharePoint, TEAMS

Education and/or Experience:

  • Minimum of 2-4 years of customer service and/or call center experience in a clinical setting
  • Required licensed and certified Pharmacy Technician (CPhT)
  • High School diploma or equivalent GED required
  • Associates / Bachelor’s degree preferred

Works Hours:

Flexible schedule within the Customer Care operating hours of 7:00am to 6:00pm CST

Benefits:


  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Vision insurance


Work Location: Remote, but must be licensed and certified in either IL, IN, WI, or FL.

Chipton-Ross logo

About Chipton-Ross

Sourced by ZipRecruiter

Chipton-Ross, based in El Segundo, California, is a leading provider of staffing and recruitment services in the US. The company is renowned for its specialization in fields like engineering, information technology, aircraft manufacturing, and other technical industries. Founded in 1983, Chipton-Ross has grown to become a recognized name in the national recruitment arena with a reputation for integrity, quality, and excellence in management. The company's mission is to provide cost-effective staffing solutions that allow their clients to maximize the power of their people, enhancing both perspective and productivity.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

El Segundo, CA, US

Year founded

1983

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