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Remote Spanish Speaking Call Center Jobs in Racine, WI

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Milwaukee, WI · On-site +1

$11 - $20/hr

Center Manager and Coach Position Overview: As a Telephone Sales Representative (TSR), you will be ... Utilize fundraising call structure, appropriate political reasons, and transition phrases as ...

Pkaza

Scheduler Data Center Owners Rep

Milwaukee, WI · Remote

Lead and mentor a team of remote consultants, supporting their development and optimizing workload ... call 973-895-5200 and ask for Iggy. You can also submit via our career portal and take a look at ...

Omada.ai

Territory Partner (Closer)

Milwaukee, WI · Remote

$50K - $100K/yr

Remote Location: United States The Opportunity AI is changing everything. Small businesses deserve ... one-call or short-cycle environment * Have sold to small-business owners before -- you speak ...

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How much do remote spanish speaking call center jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for remote spanish speaking call center in Racine, WI is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.03 per hour, depending on experience, location, and employer.

What are the biggest challenges faced by remote Spanish-speaking call center agents, and how can they be managed?

Remote Spanish-speaking call center agents often face challenges such as managing distractions at home, maintaining effective communication across virtual teams, and handling high call volumes from diverse Spanish-speaking customers. To overcome these, many companies provide agents with training in time management, offer robust technical support, and foster strong virtual team connections through regular check-ins and collaborative platforms. Agents are also encouraged to create dedicated workspaces and leverage language-specific resources to ensure clear, empathetic communication with callers.

What is a Remote Spanish Speaking Call Center?

A Remote Spanish Speaking Call Center is a customer service or support center where agents work from home or remote locations and communicate with customers primarily in Spanish. These call centers handle a variety of tasks such as answering questions, resolving issues, processing orders, and providing information to Spanish-speaking clients. The remote setup allows employees to work from anywhere with a reliable internet connection, making it convenient for both companies and staff. Fluency in Spanish and strong communication skills are typically required for these roles.

What are the key skills and qualifications needed to thrive as a Remote Spanish Speaking Call Center Representative, and why are they important?

To thrive as a Remote Spanish Speaking Call Center Representative, you need fluency in both Spanish and English, strong verbal communication skills, and prior customer service experience. Familiarity with call center software, CRM systems, and basic computer literacy are typically required and may be supported by relevant certifications. Outstanding active listening, patience, and problem-solving abilities help you stand out in this role. These skills ensure clear communication, efficient issue resolution, and a positive customer experience across diverse interactions.
What are popular job titles related to Remote Spanish Speaking Call Center jobs in Racine, WI? For Remote Spanish Speaking Call Center jobs in Racine, WI, the most frequently searched job titles are:
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Remote Spanish Speaking Call Center jobs near you
TELEPHONE SALES REP - REMOTE

TELEPHONE SALES REP - REMOTE

FLS CONNECT LLC

Milwaukee, WI • On-site, Remote

$11 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Position Title: TSR
Location: Remote work from home
Department: Fundraising Operations
Reports To: Center Manager and Coach
Position Overview:
As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. FLS is a performance-driven environment with daily goals for each project. This is a work-from-home position that requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi-Fi).
Core Values:
  • Excellence: We believe in quality results delivered by investing in our people.
  • Freedom: We encourage exploration, experimentation, agility, and responsiveness.
  • Respect: We believe in trust, empathy, and empowering our employees.
  • Teamwork: We embrace diversity, inclusion, and the power of collaboration.
  • Transparency: We value open communication and clear decision-making.
  • Accountability: We emphasize personal responsibility as the foundation of success.

Compensation and Benefits:
  • Paid Training (weeks 1-3 ) at $11 per hour (or state minimum wage, whichever is higher)
  • The base wage is $16 per hour after completing 3 weeks of training, with a bonus potential of earning up to $20 per hour.
  • A retention bonus
    • $ 250 is available after 4 weeks, based on active status in good standing, and performance (work 80 hours in the pay period and above $20 RPH)
    • $ 500 is available after 7 weeks, based on active status in good standing and performance (full-time working at least 64 hours in the pay period)
  • Referral bonus program.
  • Benefits for full-time employees include paid time off, Retirement with matching, Health with Health Savings Account, Dental, Vision, Life, and Disability insurance.

Duties and Responsibilities:
  • Make outbound fundraising calls to solicit pledges for client projects.
  • Follow provided and client-approved messaging on every call.
  • Utilize fundraising call structure, appropriate political reasons, and transition phrases as required.
  • Use responsive listening to provide appropriate situational responses.
  • Meet and maintain project goals and efficiency metrics.
    • Occupancy ratio of 85%. (Occupancy = Logged Hours / Payroll Hours.)
    • 95% on-time (start of shift and back from breaks and lunch).
    • 95% shift adherence/absenteeism.
  • Demonstrate exceptional customer service and react quickly to the person being called.
  • Accept coaching and counseling with a positive attitude.
  • Maintain a professional appearance and behavior.
  • Stay focused on the current project and prepare for each call.
  • Perform other duties as assigned.

Requirements:
  • Must be at least 18 years of age at the time of employment.
  • Must work full-time day shift Monday - Friday. Additional shifts may be required during the peak busy season.
  • Must work in the continental United States.
  • Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi).
  • Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients. It is a vital requirement and policy to ensure we provide our client(s) with the most professional experience when speaking with their clients/members, as outlined in our contracts.
  • Must pass a background check.
  • Identity, Voice, and Appearance Integrity. To maintain transparency, security, and professionalism while conducting company business:
  • The use of identity masking or anonymization technology is strictly prohibited. This includes, but is not limited to:
    • Virtual Private Networks (VPNs) not expressly approved by the company
    • IP spoofing or location masking tools
    • Anonymizers, proxies, or similar services designed to conceal identity or location
  • Employees are also prohibited from using any tools that alter, disguise, or modify their voice or appearance while conducting company business, including:
    • Voice changers or voice modulation software
    • Accent changers or speech alteration tools
    • Filters, avatars, overlays, or visual effects that mask or alter facial features on camera
    • Any technology used to misrepresent an employee's natural voice or physical appearance during Zoom sessions, phone calls, or other work related communications

All employees must present themselves authentically during training, video meetings, and phone calls. The use of prohibited masking or modification tools may result in immediate disciplinary action, up to and including termination.
Physical Qualifications:
  1. Communication Skills: Clear and effective verbal communication is essential for telephone fundraisers. They should be able to articulate their message clearly, actively listen to donors, and respond appropriately.
  1. Voice Clarity and Tone: Telephone fundraisers should have a pleasant and engaging voice with good pronunciation and diction. A clear and confident speaking voice helps establish rapport with potential donors.
  1. Stamina: Telephone fundraisers spend long hours on the phone, making numerous calls throughout their shifts. They should have the physical stamina to maintain energy and enthusiasm during extended periods of talking.
  1. Sitting or Standing: Telephone fundraisers typically work on computers with headsets attached, where they are seated for most of their shifts. However, some employees may invest in standing workstations where they would be allowed limited movement during calls.
  1. Manual Dexterity: Basic computer skills are often required for data entry and managing donor information. Telephone fundraisers should be comfortable using a computer, typing quickly, and navigating various software or database systems.
  1. Hearing and Listening Abilities: Good hearing and active listening skills are critical for telephone fundraisers to understand donor responses, detect nuances in conversations, and respond appropriately.
  1. Vision Abilities: The primary duty of this position is to read and comprehend scripts displayed on a computer monitor without difficulty. Strong reading comprehension and the ability to quickly process and understand written material displayed on a computer monitor.
  1. Multitasking: Telephone fundraisers often have to manage multiple tasks simultaneously, such as entering data while conversing with donors. They should be comfortable with multitasking and maintaining focus on both the conversation and data management.
  1. Emotional Resilience: Fundraising can sometimes be challenging, as fundraisers may encounter rejection or negative responses. Emotional resilience is important to maintain a positive attitude and handle potential setbacks.

Non-Essential Functions:
From time to time, the telephone fundraiser may be required to perform additional duties as assigned by the Center Manager.
Education and Experience:
  • A high school diploma and/or some college education is a plus.
  • Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience.

Monitoring and Taping:Please note that all calls made by the telephone fundraisers will be monitored and recorded for quality and training purposes.
FLS Connect is an equal opportunity employer and is committed to building a diverse workforce. FLS Connect participates in the Work Opportunity Tax Credit (WOTC) program, a federal tax credit that helps employers hire individuals from targeted groups who face barriers to employment. Completing the WOTC questions in the application helps identify potential eligibility for this program. Your help in answering these questions supports our efforts to boost diversity and facilitate access to good jobs for all American workers. Providing this additional information is completely voluntary and will not affect employment.

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