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Remote Spanish Speaking Call Center Jobs in Columbus, OH

BCForward

Call Center Representative

Columbus, OH · Remote

$19 - $19.20/hr

Requirements: About the Role The Customer Services Representative will leverage call center ... Quiet and private remote work location. * Proficiency with computers: Experience using the internet ...

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How much do remote spanish speaking call center jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote spanish speaking call center in Columbus, OH is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Spanish Speaking Call Center Representative, and why are they important?

To thrive as a Remote Spanish Speaking Call Center Representative, you need fluency in both Spanish and English, strong verbal communication skills, and prior customer service experience. Familiarity with call center software, CRM systems, and basic computer literacy are typically required and may be supported by relevant certifications. Outstanding active listening, patience, and problem-solving abilities help you stand out in this role. These skills ensure clear communication, efficient issue resolution, and a positive customer experience across diverse interactions.

What are the biggest challenges faced by remote Spanish-speaking call center agents, and how can they be managed?

Remote Spanish-speaking call center agents often face challenges such as managing distractions at home, maintaining effective communication across virtual teams, and handling high call volumes from diverse Spanish-speaking customers. To overcome these, many companies provide agents with training in time management, offer robust technical support, and foster strong virtual team connections through regular check-ins and collaborative platforms. Agents are also encouraged to create dedicated workspaces and leverage language-specific resources to ensure clear, empathetic communication with callers.

What is a Remote Spanish Speaking Call Center?

A Remote Spanish Speaking Call Center is a customer service or support center where agents work from home or remote locations and communicate with customers primarily in Spanish. These call centers handle a variety of tasks such as answering questions, resolving issues, processing orders, and providing information to Spanish-speaking clients. The remote setup allows employees to work from anywhere with a reliable internet connection, making it convenient for both companies and staff. Fluency in Spanish and strong communication skills are typically required for these roles.
What are the most commonly searched types of Spanish Speaking Call Center jobs in Columbus, OH? The most popular types of Spanish Speaking Call Center jobs in Columbus, OH are:
What are popular job titles related to Remote Spanish Speaking Call Center jobs in Columbus, OH? For Remote Spanish Speaking Call Center jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Remote Spanish Speaking Call Center jobs in Columbus, OH look for? The top searched job categories for Remote Spanish Speaking Call Center jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Remote Spanish Speaking Call Center jobs? Cities near Columbus, OH with the most Remote Spanish Speaking Call Center job openings:
Remote Spanish Speaking Call Center jobs near you
Call Center Representative - Spanish Speaking

Call Center Representative - Spanish Speaking

Heart of Ohio Family Health Centers

Columbus, OH

$15 - $18.75/hr

Other

Posted 14 days ago

Job description

Summary: This position supports the Organization in the following manner:
  • Answers phones in pleasant and professional manner and timely fashion and deals with patients' needs expeditiously.
  • Provides highest level of patient/customer service, directions, information, and overall assistance to patients allowing them to navigate all HOFHC services and locations.
  • Updates patient information, advises patient to bring current picture I.D, update financial information, update sliding scale status, update insurance information, and advice patients of balance due.
  • Gather and evaluate confidential patient information, including insurance or financial data for the purpose of determining patient responsibility and/or qualification for financial assistance
  • Verify all front desk documents are current and up-to-date, and documents in quick note any missing information.
  • Verify if current patient or new patient.
  • Establish the center closest to the patient and the reason for the requested appointment.
  • Responsible to remind patient to bring all medications and glucose, blood pressure monitor logs to appointment.
  • Responsible for any rescheduling of patients appointments.
  • Communicate patient concerns to clinical via Electronic Medical Records (EMR) and administrative staff via email.
  • Schedule appointments and call patients to confirm appointments.
Reports to: COO
Supervises: N/A
Dress Requirement: Business Casual
Work Schedule:
Monday through Friday during HOFHC's standard business hours Times are subject to change due to business necessity
Non-Exempt
Job Duties, these are considered essential to the successful performance of this position:
  • Optimistically greet persons upon entry and assist them upon exit, striving to meet and exceed the expectations of patients, visitors and other staff members
  • Gather and evaluate confidential patient information, as related to insurance or financial data for the purpose of determining patient responsibility and/or qualification for financial assistance
  • Answer the phone in a timely and efficient manner, identifying the Organization and optimistically greeting the caller
  • Transfer all phone calls to the appropriate staff member
  • Set appointment times in coordination with the medical staff work schedule and call patients to confirm appointments
  • Consistently ensure HIPAA regulations and other federal, state and local laws and regulations pertaining to the duties of this position are observed
  • Adhere to all of the Organization's policies and procedures, especially the hazardous, health and safety procedures
  • Other duties as assigned (non-essential)
Equipment Operated:
Telephone
Computer
Printer /Copier
Fax machine
Scanner
Other office equipment as assigned
Facility Environment:
Heart of Ohio Family Health operates in multiple sites in Columbus, Ohio and surrounding areas. All facilities are a medical office environment with front-desk reception area, separate patient examination rooms, pharmacy stock room, business offices, hallways and private toilet facilities. Both facilities ADA compliant.
This position's primary work area is the call center area which is shared by other co-workers with similar tasks and functions. The call center area is:
  • kept at a normal working temperature and sanitized daily
  • maintains standard office environment furniture with adjustable chairs
  • maintains standard office equipment; i.e., computer, copier, fax machine, etc. at a normal working height
Physical Demands and Requirements: these may be modified to accurately perform the essential functions of the position:
  • Mobility = ability to easily move without assistance
  • Bending = occasional bending from the waist and knees
  • Reaching = occasional reaching no higher than normal arm stretch
  • Lifting/Carry = ability to lift and carry a normal stack of documents and/or files
  • Pushing/Pulling = ability to push or pull a normal office environment
  • Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly
  • Hearing = ability to accurately hear and react to the normal tone of a person's voice
  • Visual = ability to safely and accurately see and react to factors and objects in a normal setting
  • Speaking = ability to pronounce words clearly to be understood by another individual
Job Qualifications (Experience, Knowledge, Skills and Abilities
  • Experience with Electronic Health Records preferably Allscripts software system
  • Prefer experience in a physician's office, clinic, hospital business office, billing office or related area dealing with the public in collection of data and funds
  • Understanding of laws and regulations impacting the registration procedure
  • Ability to accurately enter data, preferably typing at a minimum of 45 wpm
  • Has the ability to diffuse and handle difficult situations by using good judgment, control of emotion and diplomacy
  • Demonstrates grammatically-correct verbal and written communication skills
  • Demonstrates efficient and courteous telephone skills
  • Demonstrates resilience, a positive attitude and the ability to work well in a fast paced, rapidly changing environment
  • Ability to work in a team setting and/or with minimal supervision

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