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Remote Solutions Engineer Jobs in Franklin, MA (NOW HIRING)

Kong

Staff Solutions Engineer - Northeast

Boston, MA · Remote

$220K - $260K/yr

As a Staff Solutions Engineer at Kong, you won't just be selling a platform -- you'll be a trusted technical advisor helping the world's most innovative enterprises architect secure, scalable API ...

groundcover

Solution Engineer - East Coast

Boston, MA · On-site +1

We help engineering teams troubleshoot faster and smarter by delivering deep, actionable insights ... Build solutions to fill gaps and enhance the core product * Know the Observability and log ...

Saviynt

Senior Sale Engineer

Boston, MA · Remote

$180K - $210K/yr

The Senior Solutions Engineer is a member of the Saviynt Sales organization, responsible for collaborating with Account Executives and Regional VPs to sell an integrated suite of Access Governance ...

Liberate

Senior Forward Deployed Engineer

Boston, MA · On-site +1

$120K - $180K/yr

We are seeking a Solutions Engineer to bridge the gap between our cutting-edge products and our ... Flexible work environment with remote work options * Collaborative and innovative company culture

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All JobsSolutions Engineer JobsRemote Solutions Engineer JobsRemote Solutions Engineer Jobs in Franklin, MA

Remote Solutions Engineer information

See Franklin, MA salary details

$45K

$124.6K

$183.5K

How much do remote solutions engineer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for remote solutions engineer in Franklin, MA is $124,612.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,600.00 and $142,000.00 per year, depending on experience, location, and employer.

What is a remote solutions engineer?

A Remote Solutions Engineer is a technical professional who helps customers understand, implement, and optimize a company's products or services, typically in a pre-sales or post-sales capacity. They work remotely to assess client needs, provide technical demonstrations, troubleshoot issues, and collaborate with sales and engineering teams. Their role often requires a mix of technical expertise, communication skills, and problem-solving abilities to ensure customer success.

What are the primary responsibilities of a remote solutions engineer on a daily basis?

A Remote Solutions Engineer typically spends their days designing technical solutions, troubleshooting client issues, and collaborating with both internal teams and clients via video calls, chat, or emails. Responsibilities often include gathering requirements, developing and implementing architectures, supporting technical pre-sales processes, and providing ongoing support and optimization for deployed solutions. Because the role is remote, strong self-management and proactive communication are essential, and most interaction happens in a virtual team environment. This allows for flexibility, but also requires a high degree of autonomy and accountability to ensure project milestones and customer satisfaction are consistently achieved.

What are the key skills and qualifications needed to thrive in the remote solutions engineer position, and why are they important?

To thrive as a Remote Solutions Engineer, you need strong technical expertise in IT systems, software development, and solutions architecture, typically backed by a degree in computer science or a related field. Experience with cloud platforms (like AWS, Azure, or Google Cloud), networking tools, and relevant certifications such as AWS Certified Solutions Architect or CompTIA Network+ are highly valued. Exceptional communication, problem-solving skills, and the ability to manage projects independently are crucial soft skills for this remote role. These competencies ensure you can effectively design, implement, and support tailored solutions for clients while collaborating with distributed teams and meeting business objectives.

What cities near Franklin, MA are hiring for Remote Solutions Engineer jobs?

Cities near Franklin, MA with the most Remote Solutions Engineer job openings:

Remote Solutions Engineer jobs near you
Infographic showing various Remote Solutions Engineer job openings in Franklin, MA as of August 2026, with employment types broken down into 80% Full Time, 14% Part Time, and 6% Contract. Highlights an 78% Physical, 4% Hybrid, and 18% Remote job distribution, with an average salary of $124,612 per year, or $59.9 per hour.

Staff Solutions Engineer - Northeast

Kong

Boston, MA • Remote

$220K - $260K/yr

Full-time

Re-posted 27 days ago

Job description

Are you ready to unlock intelligence?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the Role:

Are you ready to sit at the epicenter of the API and AI connectivity revolution? As a Staff Solutions Engineer at Kong, you won’t just be selling a platform — you’ll be a trusted technical advisor helping the world’s most innovative enterprises architect secure, scalable API ecosystems while navigating the transition into the agentic AI era. Kong sits at the intersection of API management and AI connectivity, and you’ll be the person who makes that story real for customers.

What You’ll Do:

  • Support field sales in helping customers understand the value of the Kong API and AI connectivity platform.

  • Conduct discovery conversations to understand customer requirements and map them to Kong solutions, from initial product reviews through to production.

  • Support POCs throughout the entire evaluation process, owning technical validation and stakeholder alignment.

  • Ensure customer satisfaction across your assigned set of accounts.

  • Collaborate with support, product, and engineering teams to advocate for customer needs.

  • Create technical documentation for DevOps, implementations, and services engagements.

  • Lead and support API Management and AI Goverance evaluations, including scoping API/AI use cases, LLM traffic management, and governance requirements.

  • Deliver demonstrations of Kong’s API & AI governance and agentic connectivity capabilities, including Model Context Protocol (MCP) governance, semantic caching, prompt guardrails, and shadow AI detection.

  • Run API & AI-focused Technical Feasibility Workshops (TFWs) to validate Kong’s fit for modern and/or AI/agentic architectures.

  • Own the technical strategy for complex, multi-stakeholder enterprise deals from qualification through close.

  • Mentor and coach junior SEs on technical skills, discovery methods, and deal strategy.

  • Drive thought leadership by authoring technical blogs, hosting webinars, speaking at industry events and conferences such as AWS re:Invent, Google Next, API & AI summit, and regional events

  • Influence product direction by synthesizing customer feedback and market signals into actionable input for the product team.

  • And any additional tasks required by manager.

What You’ll Bring:

  • 7+ years of software engineering and/or solutions engineering experience at a SaaS, open source, or enterprise software company.

  • Proven track record owning complex, enterprise-level deals with multiple technical and executive stakeholders.

  • Experience mentoring or coaching other SEs or technical team members.

  • Experience with Docker, Kubernetes, and cloud-native platforms.

  • Experience with REST and GraphQL APIs, CI/CD pipelines, and API security patterns (OAuth2, OIDC, mTLS).

  • Hands-on experience with AI-assisted development tooling — Claude Code, GitHub Copilot, OpenAI Codex, or equivalent is required.

  • Working knowledge of AI/LLM architectures, including model routing, rate limiting, semantic caching, and prompt governance.

  • Familiarity with Model Context Protocol (MCP) and agentic AI patterns.

  • Solid understanding of cloud computing trends and open source business models.

  • Strong listener and communicator — you can confidently lead discussions with engineers, architects, and executives.

  • Enthusiasm for working in a high-profile, fast-paced environment at the intersection of API and AI connectivity.

 

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About Kong:

Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.

Compensation Range: $220K - $260K