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Remote Solutions Engineer Jobs in Methuen, MA (NOW HIRING)

INFINIDAT

Senior Solutions Engineer

Waltham, MA · On-site +1

$60.25 - $77.75/hr

... remote resolution is not possible * Serve as the technical escalation point between customers and ... At least 5 years in a technical field role: solutions engineering, field applications engineering ...

Clera

Senior Solutions Engineer

Boston, MA · Remote

$140K - $180K/yr

Sitting within the Commercial Organization, the Senior Solutions Engineer bridges pre-sales and delivery -- owning the solution design that underpins the commercial proposal and staying accountable ...

Wsgr

Innovations and AI Solutions Engineer

Boston, MA · On-site +1

The Innovation and AI Solutions Engineer is a self-directed, people-oriented employee who is ... This position is available as a hybrid or remote work schedule. Essential Duties, Responsibilities

Broadcom

Solution Engineer - ValueOps

Boston, MA · On-site +1

... Remote Are you ready to take on a senior Domain Specialist role collaborating closely with customers to ensure they are achieving value from our solutions and delivering business outcomes? Are you ...

Kong

Staff Solutions Engineer - Northeast

Boston, MA · Remote

$220K - $260K/yr

As a Staff Solutions Engineer at Kong, you won't just be selling a platform -- you'll be a trusted technical advisor helping the world's most innovative enterprises architect secure, scalable API ...

groundcover

Solution Engineer - East Coast

Boston, MA · On-site +1

We help engineering teams troubleshoot faster and smarter by delivering deep, actionable insights ... Build solutions to fill gaps and enhance the core product * Know the Observability and log ...

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Remote Solutions Engineer information

See Methuen, MA salary details

$46.5K

$128.9K

$189.8K

How much do remote solutions engineer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for remote solutions engineer in Methuen, MA is $128,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,100.00 and $146,900.00 per year, depending on experience, location, and employer.

What is a remote solutions engineer?

A Remote Solutions Engineer is a technical professional who helps customers understand, implement, and optimize a company's products or services, typically in a pre-sales or post-sales capacity. They work remotely to assess client needs, provide technical demonstrations, troubleshoot issues, and collaborate with sales and engineering teams. Their role often requires a mix of technical expertise, communication skills, and problem-solving abilities to ensure customer success.

What are the primary responsibilities of a remote solutions engineer on a daily basis?

A Remote Solutions Engineer typically spends their days designing technical solutions, troubleshooting client issues, and collaborating with both internal teams and clients via video calls, chat, or emails. Responsibilities often include gathering requirements, developing and implementing architectures, supporting technical pre-sales processes, and providing ongoing support and optimization for deployed solutions. Because the role is remote, strong self-management and proactive communication are essential, and most interaction happens in a virtual team environment. This allows for flexibility, but also requires a high degree of autonomy and accountability to ensure project milestones and customer satisfaction are consistently achieved.

What are the key skills and qualifications needed to thrive in the remote solutions engineer position, and why are they important?

To thrive as a Remote Solutions Engineer, you need strong technical expertise in IT systems, software development, and solutions architecture, typically backed by a degree in computer science or a related field. Experience with cloud platforms (like AWS, Azure, or Google Cloud), networking tools, and relevant certifications such as AWS Certified Solutions Architect or CompTIA Network+ are highly valued. Exceptional communication, problem-solving skills, and the ability to manage projects independently are crucial soft skills for this remote role. These competencies ensure you can effectively design, implement, and support tailored solutions for clients while collaborating with distributed teams and meeting business objectives.

What job categories do people searching Remote Solutions Engineer jobs in Methuen, MA look for?

The top searched job categories for Remote Solutions Engineer jobs in Methuen, MA are:

What cities near Methuen, MA are hiring for Remote Solutions Engineer jobs?

Cities near Methuen, MA with the most Remote Solutions Engineer job openings:

Remote Solutions Engineer jobs near you

Senior Solutions Engineer

INFINIDAT

Waltham, MA • On-site, Remote

$60.25 - $77.75/hr

Full-time

Re-posted 10 days ago

Job description

Description
At Infinidat, a Lenovo company, we empower enterprises and service providers with cutting-edge storage platforms that redefine performance, reliability, and cyber resilience at scale. Infinidat's Professional Services team develops and maintains a portfolio of enterprise storage management tools. These tools are deployed at enterprise accounts worldwide and are actively used by customers for production data operations.
This role owns the customer-facing half of the full product lifecycle: presales technical evaluations and demonstrations, customer installs and onboarding, field troubleshooting, lab environment operation, acceptance testing, and first-line exception triage. You are the person customers meet during a proof-of-concept, the person on the call when something breaks at 2AM during a cutover, and the person who signs off that a release is ready to ship.
The role requires genuine technical depth - you need to read Python tracebacks, understand how InfiniBox storage is presented to Linux, Windows, AIX, Solaris, ESX, Hyper-V, and Oracle Linux VM hosts, and diagnose failures in environments you cannot always reproduce in a lab. It also requires customer-facing composure: the ability to explain complex behavior clearly, manage a live incident with a customer on the line, and run a compelling presales demo for a technically skeptical audience.
Responsibilities
Customer Lifecycle
  • Lead presales technical evaluations and demonstrations for AADM, SnapSync, IPAT, and the Ansible Collection - you present the tools, explain the architecture, and answer hard questions
  • Own customer onboarding and initial installation across the portfolio
  • Provide hands-on troubleshooting support in customer environments, including on-site engagement when remote resolution is not possible
  • Serve as the technical escalation point between customers and the engineering team

Quality and Lab Operations
  • Own the lab environment: stand up, configure, and maintain InfiniBox arrays and heterogeneous host environments (Linux, Windows, AIX, Solaris, ESX/vCenter, Hyper-V, OLVM) used for development and acceptance testing
  • Execute and maintain the acceptance test matrix for each release across all supported platforms
  • Perform first-line triage of field exceptions for AADM and SnapSync; analyze tracebacks, console output, and log files to identify root cause before escalating to engineering
  • Validate release candidates against acceptance criteria before promotion to stable

Process and Operations
  • Maintain the Jira triage queue: file, classify, and prioritize incoming exceptions and customer-reported issues
  • Document lab procedures, known issues, and workarounds
  • Contribute to release notes and customer-facing documentation

Requirements
  • At least 5 years in a technical field role: solutions engineering, field applications engineering, professional services, or technical support at an enterprise storage or infrastructure vendor
  • Enterprise storage background: demonstrated hands-on experience with block storage, NAS, replication, and host connectivity via FC or iSCSI
  • Working proficiency with Linux (RHEL/Rocky/Ubuntu) and Windows Server in storage-connected environments; practical experience with at least one of AIX, Solaris, VMware ESX/vCenter, or Hyper-V
  • Ability to read Python tracebacks and log files to diagnose failures - you do not need to write production code, but you must be able to follow a stack trace and understand what went wrong
  • Direct experience running presales demos or proof-of-concept evaluations as a primary technical resource
  • Experience with on-site customer installs or hands-on deployments of enterprise software - Strong written and verbal communication; remote-first team with frequent async collaboration

Preferred
  • Direct Infinidat InfiniBox experience (as a customer, partner, or employee)
  • Experience with Ansible or infrastructure automation tools in a customer-facing context
  • Podman or container deployment and operational experience
  • Familiarity with Jira or similar issue tracking for triage workflows
  • Experience operating in environments with Infinimetrics or comparable performance monitoring platforms

About infinidat
Infinidat's enterprise storage portfolio provides global Fortune 500 enterprises and service providers with best-in-class solutions for primary storage, next-generation data protection, disaster recovery, business continuity, and cyber resilience. Infinidat's acclaimed InfuzeOS is the one of the most flexible and complete enterprise software-defined storage architectures in the industry. We recently announced powerful enhancements, an ex See best practices tensive expansion, and the dynamic evolution of our award-winning G4 enterprise cyber and AI storage solutions! Not only did Infinidat win over 40 awards in 2025, but was named a Gartner® Peer Insights™ Voice of the Customer Award for Primary Storage for the 7th time!

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