ZipRecruiter

Log In

2

Remote Software Troubleshooting Jobs in Texas (NOW HIRING)

next page

Showing results 1-20

All JobsSoftware Troubleshooting JobsRemote Software Troubleshooting JobsRemote Software Troubleshooting Jobs in Texas

Remote Software Troubleshooting information

What is the difference between Remote Software Troubleshooting vs Remote Technical Support?

AspectRemote Software TroubleshootingRemote Technical Support
Primary FocusDiagnosing and resolving software issuesAssisting with hardware, software, and account problems
Skills RequiredProblem-solving, software knowledge, diagnostic toolsCustomer service, communication, basic technical skills
Work EnvironmentRemote, often with access to diagnostic softwareRemote or on-site, with direct customer interaction
CertificationsIT certifications (e.g., CompTIA, Microsoft)Customer service certifications, basic IT knowledge

Remote Software Troubleshooting primarily involves diagnosing and fixing software issues, requiring technical skills and diagnostic tools. Remote Technical Support covers a broader range of customer assistance, including hardware and account problems, emphasizing communication skills. Both roles are remote and industry-standard, but their focus and skill sets differ.

What is remote software troubleshooting?

Remote software troubleshooting is the process of diagnosing and resolving software issues on a user's computer or device from a different location, using remote access tools and communication technologies. Technicians can connect to the affected system over the internet to identify problems, install updates, configure settings, or remove malware without being physically present. This approach saves time and resources, allowing for quick support and minimizing downtime for users.

What are some common challenges faced in remote software troubleshooting, and how can they be addressed?

One common challenge in remote software troubleshooting is effectively diagnosing issues without direct access to a user's device or system. Clear communication is essential, as you often rely on users to describe problems and follow instructions. Utilizing remote desktop tools, maintaining detailed documentation, and developing strong problem-solving skills can help overcome these hurdles. Additionally, building rapport with users and being patient fosters a more productive troubleshooting environment.

What are the key skills and qualifications needed to thrive in remote software troubleshooting?

Success in remote software troubleshooting requires strong technical knowledge of software systems, analytical problem-solving abilities, and often a degree in IT or computer science. Familiarity with remote desktop tools, ticketing systems like Zendesk, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate are commonly needed. Excellent communication, patience, and customer service skills help professionals effectively assist users and resolve issues remotely. These skills ensure efficient problem resolution, high user satisfaction, and minimize downtime in distributed work environments.
What are popular job titles related to Remote Software Troubleshooting jobs in Texas? For Remote Software Troubleshooting jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Software Troubleshooting jobs in Texas look for? The top searched job categories for Remote Software Troubleshooting jobs in Texas are:
What cities in Texas are hiring for Remote Software Troubleshooting jobs? Cities in Texas with the most Remote Software Troubleshooting job openings:
Remote Software Troubleshooting jobs near you

Remote Software Engineer

Quest Diagnostics Incorporated

Dallas, TX • On-site, Remote

$100K - $125K/yr

Full-time

Posted 18 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

97th of 120 rated laboratories

Job description

Description

SAIC seeks a highly experienced and energetic Software Engineer to support the US Space Force, Space Systems Command, in performing operational maintenance and sustainment of ground-based radars critical to US and Allied strategic missile surveillance, warning, defense, and space surveillance missions. In support of the government customer, the SAIC Program Manager, and the Chief Engineer, the Software Engineer is responsible for responsive and coherent planning, development, and delivery of PARCS and UEWR assessment of systems and networks within the environments to identify where those systems and networks deviate from acceptable configurations, enclave policy, or local policy. This position is located in Colorado Springs, CO.

Job Duties:

  • Responsible for code development and code deployment for the software version releases which modifies the software baseline of the BMEWS/PAVE PAWS ground-based radar sensors
  • Designs, develops, documents, tests and debugs application software.
  • Conducts analysis and collaborates with subject matter experts in the planning, design, development, and utilization of electronic data processing systems for information storage, processing, presentation, manipulation, display, or reporting.
  • Ability to support system integration, test, development, and execution of various types of complex systems.
  • Develops technical solutions to complex problems, which require the regular use of ingenuity and creativity.
  • Participate in troubleshooting systems to resolve complex issues, interact, and coordinate with engineers responsible for sustaining operational and test systems

Qualifications

  • (5+) years experience
  • US Citizenship required
  • Ability to obtain a Secret Clearance
  • Experience developing software with C/C++, Java, Python and FORTRAN
  • Experience with real-time embedded software for ground-based radar
  • Experience in Agile development methodologies

Desired:

  • Experience leading agile software development teams
  • Experience as a Product Owner
  • Experience sustaining PARCS, or other Strategic Warning and Surveillance radar systems such as PAVE PAWS and UEWR
  • Knowledge of the Integrated Tactical Warning and Attack Assessment mission and associated enterprise

Target salary range: $100,001 - $125,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

What ExamOne employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply