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Remote Software Troubleshooting Jobs in Texas (NOW HIRING)

Harris

... quality software solutions that meet our business needs. This remote role welcomes candidates ... Troubleshoot and debug applications to optimize performance. * Take part in code reviews and ...

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Remote Software Troubleshooting information

What is the difference between Remote Software Troubleshooting vs Remote Technical Support?

AspectRemote Software TroubleshootingRemote Technical Support
Primary FocusDiagnosing and resolving software issuesAssisting with hardware, software, and account problems
Skills RequiredProblem-solving, software knowledge, diagnostic toolsCustomer service, communication, basic technical skills
Work EnvironmentRemote, often with access to diagnostic softwareRemote or on-site, with direct customer interaction
CertificationsIT certifications (e.g., CompTIA, Microsoft)Customer service certifications, basic IT knowledge

Remote Software Troubleshooting primarily involves diagnosing and fixing software issues, requiring technical skills and diagnostic tools. Remote Technical Support covers a broader range of customer assistance, including hardware and account problems, emphasizing communication skills. Both roles are remote and industry-standard, but their focus and skill sets differ.

What is remote software troubleshooting?

Remote software troubleshooting is the process of diagnosing and resolving software issues on a user's computer or device from a different location, using remote access tools and communication technologies. Technicians can connect to the affected system over the internet to identify problems, install updates, configure settings, or remove malware without being physically present. This approach saves time and resources, allowing for quick support and minimizing downtime for users.

What are some common challenges faced in a remote software troubleshooting role, and how can they be addressed?

One common challenge in remote software troubleshooting is effectively diagnosing issues without direct access to a user's device or system. Clear communication is essential, as you often rely on users to describe problems and follow instructions. Utilizing remote desktop tools, maintaining detailed documentation, and developing strong problem-solving skills can help overcome these hurdles. Additionally, building rapport with users and being patient fosters a more productive troubleshooting environment.

What are the key skills and qualifications needed to thrive as a Remote Software Troubleshooting Specialist, and why are they important?

Success in remote software troubleshooting requires strong technical knowledge of software systems, analytical problem-solving abilities, and often a degree in IT or computer science. Familiarity with remote desktop tools, ticketing systems like Zendesk, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate are commonly needed. Excellent communication, patience, and customer service skills help professionals effectively assist users and resolve issues remotely. These skills ensure efficient problem resolution, high user satisfaction, and minimize downtime in distributed work environments.
What are popular job titles related to Remote Software Troubleshooting jobs in Texas? For Remote Software Troubleshooting jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Software Troubleshooting jobs in Texas look for? The top searched job categories for Remote Software Troubleshooting jobs in Texas are:
What cities in Texas are hiring for Remote Software Troubleshooting jobs? Cities in Texas with the most Remote Software Troubleshooting job openings:
Remote Software Troubleshooting jobs near you
(Remote) Software Developer

(Remote) Software Developer

Harris

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

68th of 209 rated software companies

Job description

MACC, a division of Harris; is seeking a Software Developer who has expertise in MSSQL, REST API, C# (.NET Core), and Angular (Typescript, HTML, CSS).

The ideal candidate will be responsible for designing, developing, and maintaining high-quality software solutions that meet our business needs.

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 10% for AGM in Eastern Nebraska. Candidates must hold a current, valid passport and be legally eligible to travel. This includes either passport based visa exemption or possession of any required travel visas for entry into the United States.

Salary:

40K - 65K

AI & Innovation Mindset

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.


What your impact will be:

  • Design, develop, and maintain database solutions using MSSQL.
  • Develop and maintain RESTful APIs to support various applications.
  • Write clean, scalable, and efficient code in C# using .NET Core.
  • Develop and maintain front-end applications using Angular, Typescript, HTML, and CSS.
  • Partner with cross-functional teams to define, design, and ship new features.
  • Troubleshoot and debug applications to optimize performance.
  • Take part in code reviews and contribute to the continuous improvement of the development process.
  • Stay up-to-date with the latest industry trends and technologies.

What we are looking for:

  • Associates degree in Computer Science, Engineering, or a related field.
  • Proven experience as a Software Engineer or similar role.
  • Proven proficiency in MSSQL and database design.
  • Experience with REST API development and integration.
  • Proficiency in C# and .NET Core framework.
  • Experience with Angular, Typescript, HTML, and CSS.
  • Exceptional problem-solving skills and attention to detail.
  • Excellent communication and teamwork skills.
  • Ability to work autonomously and manage multiple tasks.


What would make you stand out:

  • Experience with cloud platforms such as Azure or AWS.
  • Knowledge of Agile development methodologies.
  • Familiarity with GitHub practices and tools.

What we can offer:

  • 3 weeks' vacation and 5 personal days
  • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
  • Employee stock ownership and RRSP/401k matching programs
  • Lifestyle rewards
  • Remote work and more!

About MACC:

Telecommunication companies of all sizes across the United States use MACC's billing system. Our products empower clients to reach new levels of efficiency through integration and process automation. MACC's products are supported by professional and dedicated customer care teams to ensure the outstanding service our clients deserve. Plus, we offer the stability of being a growing company with more than 45 years of experience.

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

Social media

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