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Remote Software Troubleshooting Jobs in Texas (NOW HIRING)

Cayenta

(Remote) Support Analyst

Allen, TX · Remote

... troubleshooting skills and a solid understanding of ERP systems. This is an opportunity to deepen ... We are seeking candidates with strong software proficiency and experience in HR and payroll ...

Renesas Electronics

Staff Software Engineer

Austin, TX · On-site +1

Collaborate with applications and systems engineers to troubleshoot systems failures and propose ... Our people-first culture and global support system, including the remote work option and Employee ...

Renesas Electronics

Staff Software Engineer

Austin, TX · On-site +1

Collaborate with applications and systems engineers to troubleshoot systems failures and propose ... Our people-first culture and global support system, including the remote work option and Employee ...

Renesas Electronics

Staff Software Engineer

Austin, TX · On-site +1

Collaborate with applications and systems engineers to troubleshoot systems failures and propose ... Our people-first culture and global support system, including the remote work option and Employee ...

Renesas Electronics

Staff Software Engineer

Austin, TX · On-site +1

Collaborate with applications and systems engineers to troubleshoot systems failures and propose ... Our people-first culture and global support system, including the remote work option and Employee ...

Renesas Electronics

Staff Software Engineer

Austin, TX · On-site +1

Collaborate with applications and systems engineers to troubleshoot systems failures and propose ... Our people-first culture and global support system, including the remote work option and Employee ...

Rokt

Senior Software Engineer

Austin, TX · Remote

$335K - $400K/yr

Troubleshoot production issues, conduct incident root cause analysis, optimise performance, and ... Willingness to work 4 day in-office, 1 day remote weekly schedule. + Experience relevant to one or ...

Rokt

Senior Software Engineer

Austin, TX · Remote

$335K - $400K/yr

Troubleshoot production issues, conduct incident root cause analysis, optimise performance, and ... Willingness to work 4 day in-office, 1 day remote weekly schedule. + Experience relevant to one or ...

3coresystems

Software Developer 3

Austin, TX · Remote

Austin, TX 78752 (Remote) Duration: 12 months contract The following describes the work that will ... troubleshoot application issues. Confer with staff members to schedule work and coordinate ...

DealerBuilt

Senior Software Engineer

Houston, TX · On-site +1

$110K - $145K/yr

Troubleshoot complex technical issues and provide innovative solutions * Participate in on-call ... Work-Life Balance with fully remote work and Unlimited Paid Time Off * Employee Assistance Program ...

Dry Pro Basement Systems

Senior Software Engineer

Irving, TX · On-site +1

$120K - $150K/yr

Identify, troubleshoot, and resolve software defects and performance issues promptly. * Develop and ... possible remote/hybrid options as business needs dictate. * The salary range for this role is ...

New

Postman

Staff Software Engineer- Codegen

Austin, TX · On-site +1

$210K - $263K/yr

The team is based in Austin, TX -- remote is not an option** The Opportunity LibLab is is recently ... Troubleshoot and resolve complex technical issues across various programming * languages and ...

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Remote Software Troubleshooting information

What is the difference between Remote Software Troubleshooting vs Remote Technical Support?

AspectRemote Software TroubleshootingRemote Technical Support
Primary FocusDiagnosing and resolving software issuesAssisting with hardware, software, and account problems
Skills RequiredProblem-solving, software knowledge, diagnostic toolsCustomer service, communication, basic technical skills
Work EnvironmentRemote, often with access to diagnostic softwareRemote or on-site, with direct customer interaction
CertificationsIT certifications (e.g., CompTIA, Microsoft)Customer service certifications, basic IT knowledge

Remote Software Troubleshooting primarily involves diagnosing and fixing software issues, requiring technical skills and diagnostic tools. Remote Technical Support covers a broader range of customer assistance, including hardware and account problems, emphasizing communication skills. Both roles are remote and industry-standard, but their focus and skill sets differ.

What is remote software troubleshooting?

Remote software troubleshooting is the process of diagnosing and resolving software issues on a user's computer or device from a different location, using remote access tools and communication technologies. Technicians can connect to the affected system over the internet to identify problems, install updates, configure settings, or remove malware without being physically present. This approach saves time and resources, allowing for quick support and minimizing downtime for users.

What are some common challenges faced in remote software troubleshooting, and how can they be addressed?

One common challenge in remote software troubleshooting is effectively diagnosing issues without direct access to a user's device or system. Clear communication is essential, as you often rely on users to describe problems and follow instructions. Utilizing remote desktop tools, maintaining detailed documentation, and developing strong problem-solving skills can help overcome these hurdles. Additionally, building rapport with users and being patient fosters a more productive troubleshooting environment.

What are the key skills and qualifications needed to thrive in remote software troubleshooting?

Success in remote software troubleshooting requires strong technical knowledge of software systems, analytical problem-solving abilities, and often a degree in IT or computer science. Familiarity with remote desktop tools, ticketing systems like Zendesk, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate are commonly needed. Excellent communication, patience, and customer service skills help professionals effectively assist users and resolve issues remotely. These skills ensure efficient problem resolution, high user satisfaction, and minimize downtime in distributed work environments.
What are popular job titles related to Remote Software Troubleshooting jobs in Texas? For Remote Software Troubleshooting jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Software Troubleshooting jobs in Texas look for? The top searched job categories for Remote Software Troubleshooting jobs in Texas are:
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Remote Software Troubleshooting jobs near you

FTZ Support Team lead

QAD, Inc.

Houston, TX • On-site, Remote

$100K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Company Description
QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.
This role is 100% REMOTE. The selected candidate must have full work authorization already in effect in the U.S. No Visa sponsorship available.
Job Description
We are seeking a highly specialized FTZ Support /Team Lead to serve as the primary FTZ Support Team Lead and Tier 2 escalation point for QAD FTZ software.
This is a critical "player-coach" role that bridges the gap between software troubleshooting and FTZ rules and regulations e. Reporting directly to the Director of Supply Chain Support, you will serve as the subject matter expert (SME) for Customs compliance and the operational gatekeeper, coordinating with our Engineering team.. You will lead and upskill our FTZ Tier 1 support agents.
Key Responsibilities:
  • Engineering Escalation Gatekeeper (Tier 2): Intercept and triage complex compliance tickets (e.g., ABI rejections, HTS logic errors, missing MPF calculations) to significantly reduce Engineering escalations. Translate CBP response codes into actionable data fixes for the customer rather than passing them to Development.
  • FTZ Team Leadership & Upskilling: Manage, mentor, and train our frontline FTZ Support Agents on all aspects of FTZ ICRS utilization. Develop playbooks to empower the team to resolve E214 admission and 7501 entry workflow confusion on the first touch, expanding overall team capacity.
  • Product Management Liaison: Partner closely with FTZ Product and Engineering leadership as the internal SME. Provide real-world Customs and broker feedback to help shape the FTZ product roadmap, translating customer pain points into self-service tools and automation feature requests.
  • VIP Customer Escalation Management: Serve as the senior technical point of contact for Top FTZ enterprise accounts.

Qualifications
  • 2+ years of direct experience in Foreign-Trade Zone (FTZ) operations, preferably administering a zone using QAD FTZ software (Formerly SmartZone).
  • Knowledge of how FTZ software interacts and relates to the Automated Commercial Environment (ACE) and the Automated Broker Interface (ABI).
  • Deep operational understanding and experience in processing FTZ transactions, from CBP Form 214 admissions through shipments from the Zone, including CBP Forms 7512, 3461, and 7501.
  • Experience with understanding required reporting, CBP, and PGA interaction when operating an FTZ.

Technical & SaaS Troubleshooting:
  • Strong understanding of how software, specifically FTZ software, uses integration to process transactions. The ability to troubleshoot and review integration files is a strong plus.

Leadership & Soft Skills:
  • Previous experience leading or mentoring, ideally in a globally distributed environment.
  • Exceptional stakeholder management skills; ability to confidently navigate high-pressure situations with enterprise FTZ operators and internal executive leadership.
  • Ability to understand how issues should be triaged based on how they affect customer's operations and compliance.

Additional Information
  • Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
  • Opportunity to join a growing business, launching into its next phase of expansion and transformation.
  • Collaborative culture of smart and hard-working people who support one another to get the job done.
  • An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
  • Compensation packages based on experience and desired skill set

COMPENSATION PACKAGE:
  • Base Pay Range: $100,000.00 - $125,000.00 USD Annual.
  • Bonus: Eligible for an annual company performance bonus.
  • Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity
  • This position is also eligible for an annual company performance bonus
  • U.S. benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid-time off, parental leave, and well-being programs

About QAD:
QAD / Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars - Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) - QAD / Redzone helps manufacturers operate with Champion Pace, achieving measurable productivity, resilience, and growth in just 90 days.
QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD's DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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