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Remote Software Support Engineer Jobs in Canton, GA

Prelim

Software Engineer, Product

Atlanta, GA · Remote

$140K - $160K/yr

If you're passionate about solving massive-scale engineering challenges and eager to be part of a fast-paced remote startup culture, we encourage you to apply to join our team today! As a Software ...

Performix

GeoSCADA Software Engineer

Alpharetta, GA · Remote

Provide technical support and guidance to end\-users, troubleshooting system issues, and offering ... Most work is currently remote, but engineers may need to travel up to 25% in the future for ...

Kaleris

Software Engineer

Alpharetta, GA · Remote

Receive and own pre-triaged, escalated customer issues from the Customer Support team and drive ... Ability to work independently and with distributed, international remote teams * Bachelor's degree ...

iboss

Federal Software Engineer - Remote

Atlanta, GA · On-site +1

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies. To learn more, visit As a C++ Software Engineer ...

iboss

Federal Software Engineer - Remote

Atlanta, GA · Remote

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies. To learn more, visit As a C++ Software Engineer ...

Sharetec

Senior Software Engineer

Atlanta, GA · Remote

$120K - $140K/yr

If you thrive in a remote, collaborative environment where you own your work end-to-end, enjoy ... Support the onboarding of future Digital team members as the team scales * Participate actively in ...

Cisco

Senior Software Engineer

Atlanta, GA · On-site +1

$117K - $155K/yr

This is a remote position anywhere in the USA. Meet the Team Our software engineering team develops ... You may also support on-call escalations. * Collaborate with cross-functional teams to capture ...

Capgemini

Aerospace Software Engineer

Atlanta, GA · On-site +1

$82K/yr

... Remote with ability to travel to one of the sites on need basis We are seeking a Software Engineer with deep experience in safety-critical avionics software development supporting military and ...

Sharetec

Senior Software Engineer

Atlanta, GA · Remote

$117K - $155K/yr

If you thrive in a remote, collaborative environment where you own your work end-to-end, enjoy ... Support the onboarding of future Digital team members as the team scales * Participate actively in ...

AppFolio

Sr. Software Engineer - Accounting

Atlanta, GA · On-site +1

$117K - $155K/yr

We support fully remote work, but we have very nice offices in Santa Barbara, CA and San Diego, CA. About this job We're looking for a Senior Software Engineer to join a 6-person cross-functional ...

Ciena

Senior Software Engineer

Atlanta, GA · On-site +1

$117K - $155K/yr

Senior Software Engineer, WaveLogic Modem Software Development plays a critical role in delivering ... Collaborate with local and remote engineering teams to plan, estimate, and track development ...

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All JobsSoftware Support Engineer JobsRemote Software Support Engineer JobsRemote Software Support Engineer Jobs in Canton, GA

Remote Software Support Engineer information

See Canton, GA salary details

$37.3K

$85.6K

$157.2K

How much do remote software support engineer jobs pay per year?

As of Aug 19, 2026, the average yearly pay for remote software support engineer in Canton, GA is $85,602.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,900.00 and $118,000.00 per year, depending on experience, location, and employer.

What does a remote software support engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are some common challenges faced by remote software support engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.

What are the key skills and qualifications needed to thrive as a remote software support engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are popular job titles related to Remote Software Support Engineer jobs in Canton, GA?

For Remote Software Support Engineer jobs in Canton, GA, the most frequently searched job titles are:

What cities near Canton, GA are hiring for Remote Software Support Engineer jobs?

Cities near Canton, GA with the most Remote Software Support Engineer job openings:

Remote Software Support Engineer jobs near you

Senior Software Engineer [REMOTE]

Upbound - Job Posting

Atlanta, GA • On-site, Remote

$117K - $155K/yr

Full-time

Re-posted 20 days ago

Job description

Upbound is redefining how modern infrastructure is built for the Agentic AI Era. We're the creators and primary maintainers of Crossplane, and we're building the Intelligent Control Plane-a new platform layer that makes infrastructure programmable, autonomous, and composable.
Our mission is to power the AI-native enterprise with a foundational platform layer that helps teams provision, operate, and adapt infrastructure at scale-so platforms are ready for both humans and AI agents. We partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence.
Today, Upbound supports Fortune 500 companies and platform engineers across 100+ countries. Crossplane has surpassed 100M+ downloads and is used by 1,000+ teams worldwide. We're a Series B company backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, and we've raised $69M to date. Learn more at upbound.io.
Upbound is hiring a Senior Software Engineer to help us build and operate Upbound Spaces, the multiple control plane management software at the heart of the Upbound Platform. As part of the Spaces team, you will help us scale Upbound to reliably support thousands of control planes, while also extending enterprise control plane management and operations both in the cloud and on premises. Our team is expanding, and this is the perfect opportunity for you to make a significant engineering impact in both development and production operations.
What You'll Do
  • Actively build and operate Upbound Spaces in production, troubleshooting and resolving issues across multi-tenant SaaS environments, as well as contributing to Upbound's open-source projects, including Crossplane.
  • Take ownership of building features in high demand by Upbound's customers and deliver new functionality that will delight and amaze our users.
  • Investigate and debug complex issues in customer environments, including multi-control plane scenarios, resource reconciliation problems, and performance bottlenecks.
  • Communicate through thoughtful and thorough design documents for new initiatives and detailed post-incident reviews that drive system improvements.
  • Support the full project lifecycle for highly scalable and reliable services running in a cloud environment - discovery, analysis, architecture, design, review, documentation, building, migration, automation, deployment, production-readiness, and ongoing operational support.
  • Write and maintain Go code that interfaces with the Kubernetes API, such as operators, controllers, add-ons, etc., with a focus on observability, debuggability, and operational excellence.
  • Deploy, manage, and troubleshoot our Kubernetes services in production, using metrics, logs, and traces to identify and resolve issues quickly.
  • Build and maintain operational tooling for debugging customer environments, analyzing control plane health, and automating incident response.
  • Author documentation, user guides, runbooks, and blog posts to support and promote new features that you release.
  • Support the software release cycle for Spaces self-hosted distributions, including diagnosing issues in customer-managed deployments.
  • Participate in on-call rotation to support Upbound Cloud, responding to incidents and driving them to resolution.
What You'll Bring
  • Have experience operating production cloud services at scale: monitoring, alerting, incident response, post-mortems, and continuous improvement of service reliability.
  • Have strong debugging skills across distributed systems, including experience with observability tools (Prometheus, Grafana, OpenTelemetry, distributed tracing) and techniques for diagnosing issues in production environments.
  • Have experience building and operating controllers that interact with the Kubernetes API server, including troubleshooting reconciliation loops, managing API rate limits, and optimizing controller performance.
  • Are comfortable working directly with customers to understand, reproduce, and resolve complex technical issues in their environments.
  • Take responsibility and ownership for solving problems even if they are outside your lane, especially during incidents affecting customer workloads.
  • Demonstrate excellence in your work, constantly trying to improve your skills and the operational posture of the systems you build.
  • Have empathy for customers and keep them in mind as you build solutions, understanding that reliability and debuggability are features.
  • Realize the importance of clear communication and effective collaboration to work as a team, deliver great results, and support customers through technical challenges.
  • Help create a safe environment where everyone can contribute, learn from failures, share on-call knowledge, and help each other grow as operators and engineers.

#LI-REMOTE
Why Upbound?
At Upbound, you'll help shape the systems and strategies that drive predictable, scalable growth in a product-led company embracing usage-based models. If you're excited to build from the ground up, work with cutting-edge cloud technologies, and directly impact how revenue is generated and scaled-this is your seat at the table.
About Upbound
Upbound is pioneering infrastructure platforms for the Agentic AI Era, serving Fortune 500 companies and platform engineers across more than 100 countries. The company empowers infrastructure and platform teams with Intelligent Control Planes - based on Kubernetes and Crossplane - that provision, operate, and adapt so platforms are ready for both humans and AI agents. Upbound is the creator and primary maintainer of Crossplane, the popular open-source framework for building cloud-native control planes, with over 100 million downloads and adoption by more than 1,000 teams worldwide. A Series B startup backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, Upbound has raised $69M to date. For more information, visit www.upbound.io.

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