Remote Software Support Engineer Jobs in Buffalo, MN

• As an Associate Director in Software Engineering, you will provide leadership and guidance to multiple related departments, driving the strategic direction and implementation of software solutions. You will ensure that departments meet their performance objectives and deliver innovative products that enhance business operations. This role is pivotal in fostering a culture of engineering excellence and continuous improvement.
  Responsibilities:
  Make critical decisions related to project prioritization, resource allocation, and technical approaches.
  Effectively communicate in a matrixed organization with supervisors, peers, and subordinates to ensure alignment and collaboration within the organization.
  Foster the development of strong and cohesive software engineering teams, encouraging collaboration and mutual support.
  Establish and maintain positive interpersonal relationships within the team and across departments.
  Monitor development processes, framework adoption, and project surroundings to ensure adherence to modern architectural patterns and standards.
  Conduct performance evaluations of team members to recognize achievements and identify areas for improvement.
  Lead and manage a team of software engineers, providing guidance, direction, and motivation to achieve team goals.
  Solve complex problems and provide innovative solutions to overcome technical challenges in product development.
  Develop objectives and strategies for software projects in alignment with overall business objectives.
  Coach and develop team members, providing opportunities for skill growth and career advancement.
  Evaluate information and software products to ensure compliance with industry standards and best practices.
  Estimate the resources required for projects and collaborate with other departments to meet project needs.
  Skills:
  Product Software Engineering: The ability to design, develop, test, and deploy software products. It involves understanding user needs, defining functional specifications, designing system architecture, coding, debugging, and ensuring product quality. It also requires knowledge of various programming languages, tools and methodologies, and ability to work within diverse teams and manage projects.
• Artificial Intelligence: The ability to deploy AI technologies within the SDLC and also customer-facing applications. It involves developing agents, agentic flows, guard rails, rubrics, and oversight mechanisms to monitor token and model optimization.

• Cloud Computing: The ability to utilize and manage applications, data, and services on the internet rather than on a personal computer or local server. This skill involves understanding various cloud services (like AWS, Google Cloud, Azure), managing resources online, and setting up cloud-based platforms for business environment.

Frameworks: The ability to understand, utilize, and create structured environments for software development. This skill also involves being able to leverage existing frameworks to streamline processes, ensuring better efficiency and code manageability in software development projects.

Application Security: The ability to protect applications from threats and attacks by identifying, fixing, and preventing security vulnerabilities. This skill involves the use of software methods and systems to protect applications against security threats.

Architectural patterns: The ability to understand, analyze, and apply predefined design solutions to structural problems in architecture and software development. This skill involves applying proven patterns to resolve complex design challenges and create efficient and scalable structures, maintaining balance between functional requirements and aesthetic appeal.

APIs: The ability to design, develop, and manage Application Programming Interfaces, which constitute the set of protocols and tools used for building application software. This skill includes the capacity to create and maintain high-quality API documentation, implement API security practices, and understand API testing techniques. Additionally, having this ability means understanding how APIs enable interaction between different software systems, allowing them to communicate with each other.

Performance and Automation: The ability to design, implement, manage, and optimize automated systems or processes, often using various software tools and technologies. This skill includes understanding both the technical elements and the business implications of automated systems.

DevOps: An ability to use systems and processes to coordinate between development and operations teams in order to improve and speed up software development processes. This includes automation, continuous delivery, agility, and rapid response to feedback.

Analysis: The ability to examine complex situations or problems, break them down into smaller parts, and understand how these parts work together.

Problem Solving: The ability to understand a complex situation or issue and devise a solution by defining the problem, identifying potential strategies, and ultimately choosing and implementing the most effective course of action.

People management: The ability to lead, motivate, engage and communicate effectively with a team. This includes skills in delegation, conflict resolution, negotiation, and understanding team dynamics. It also involves building a strong team culture and managing individual performance.

Agile: The ability to respond to changes swiftly and effectively, with an emphasis on continuous improvement and flexibility. In the context of project management, it denotes a methodology that promotes adaptive planning and encourages rapid and flexible responses to changes.

Implementation and Delivery: This is a skill that pertains to the ability to translate plans and designs into action. It involves executing strategies effectively, overseeing the delivery of projects or services, and ensuring they are completed in a timely and efficient manner. It includes deploying effective strategies for application monitoring and support in Production environments. It also necessitates the coordination of various tasks and management of resources to achieve the set objectives.
Financial Budget management: The ability to plan, coordinate, control, and execute financial resources over a certain period, and make decisions on distribution of resources efficiently and effectively. This includes estimating revenues, costs and expenses, and ensuring they align with the set goals or targets.
Competencies:
Judgement & Decision Making
Accountability
Inclusive Collaboration
Inspiration & Alignment
Courage to Take Smart Risks
Financial Acumen

Tech Stack - MS Azure, .Net, C#, SQL Server, Angular, Open Spec/Spec Kit

Travel - Less than 10%

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.