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Remote Software Support Engineer Jobs in Birmingham, AL

Fusion HCR

Sr Software Engineer (Java)

Birmingham, AL · Remote

$117K - $154K/yr

Experience supporting mission-critical, high-revenue business platforms (highly preferred). * Bachelor's degree in Computer Science, IT, Software Engineering, or a related field (preferred)

Kemper

Guidewire Developer-ClaimCenter

Birmingham, AL · On-site +1

$51 - $67.50/hr

... TX, Remote-CT, Remote-GA, Remote-IL, Remote-IN, Remote-OH, Remote-PA, Remote-TX, Remote-VA ... Deep familiarity with wide range of software design patterns and architectural principles, applying ...

Kemper

Data Quality Engineer

Birmingham, AL · Remote

$107K - $128K/yr

... Remote-OH, Remote-PA, Remote-RI, Remote-VA Details Kemper is one of the nation's leading ... Test Environment Strategy and Management Support and contribute to enterprise test environment ...

Motorola

Senior DevOps Engineer (US REMOTE)

Birmingham, AL · Remote

$140K - $170K/yr

Provision and support configuration of relational databases with an emphasis on high availability ... AND 5+ years of software engineering/development experience * AND 2+ year of Kubernetes and Docker ...

EarLens

Remote AL Audiologist

Birmingham, AL · Remote

$90K - $125K/yr

Operational Support: Coordinate with local and national clinical resources to support the patient ... Proven experience with remote programming, telehealth platforms, and digital patient management.

EarLens Corporation

Remote AL Audiologist

Birmingham, AL · Remote

$90K - $125K/yr

Operational Support: Coordinate with local and national clinical resources to support the patient ... Proven experience with remote programming, telehealth platforms, and digital patient management.

EBSCO Industries Inc

GIS Data Engineer

Birmingham, AL · Remote

Support the Senior GIS Developer in building and maintaining GIS data workflows using open-source ... Remote-friendly culture with an optional annual hunting trip. Essential Job Function We are an ...

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Remote Software Support Engineer information

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How much do remote software support engineer jobs pay per year?

As of Aug 16, 2026, the average yearly pay for remote software support engineer in Birmingham, AL is $84,968.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $117,100.00 per year, depending on experience, location, and employer.

What does a remote software support engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a remote software support engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by remote software support engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.

What are popular job titles related to Remote Software Support Engineer jobs in Birmingham, AL?

For Remote Software Support Engineer jobs in Birmingham, AL, the most frequently searched job titles are:

What job categories do people searching Remote Software Support Engineer jobs in Birmingham, AL look for?

The top searched job categories for Remote Software Support Engineer jobs in Birmingham, AL are:

Remote Software Support Engineer jobs near you

Sr Software Engineer (Java)

Fusion HCR

Birmingham, AL • Remote

$117K - $154K/yr

Full-time

Re-posted 22 days ago

Job description

Fusion HCR is Hiring!  Sr. Software Engineer for a Direct Hire role with our client in Birmingham, AL!
Senior Software Engineer
Architect the Future of a $1B+ Revenue Engine
Are you a master of modern Java who thrives at the intersection of architectural strategy and hands-on execution? Do you want to lead the cloud-native evolution of a massive enterprise ecosystem?
We are looking for a Senior Software Engineer  to spearhead the modernization of our Sales IT domain. In this role, you won't just write code—you will own the technical blueprint for our entire quote-to-invoice lifecycle, driving the scalability, resilience, and performance of a portfolio that fuels over $1 Billion in revenue. If you are passionate about cutting-edge tech like Java 21 and Google Cloud Platform (GCP), and you love mentoring global teams to engineering excellence, let’s build something incredible together.
Key Responsibilities
  • Drive Technical Strategy: Serve as the primary SME, defining the application architecture, technical roadmaps, and solution designs for a massive sales application portfolio.
  • Build Cloud-Native Innovations: Design and deploy resilient, high-performance Java microservices and SaaS solutions utilizing GCP and Cloud Functions (FaaS).
  • Elevate the Team: Guide and synchronize globally distributed development teams; mentor junior and mid-level engineers to foster a culture of continuous learning.
  • Champion Engineering Excellence: Infuse Agile/Scrum best practices, robust CI/CD pipelines, automated testing, and top-tier technical documentation into our daily delivery.
What You Bring to the Table
Experience & Education
  • 10+ years of battle-tested experience building and supporting enterprise-scale software applications.
  • A proven track record of leading large-scale application modernization or greenfield SaaS projects.
  • Experience supporting mission-critical, high-revenue business platforms (highly preferred).
  • Bachelor’s degree in Computer Science, IT, Software Engineering, or a related field (preferred).
Technical Masteries
  • Core Java (Expert Level): Deep proficiency with Java 21 (including Streams, Functional Programming, Futures, Virtual Threads, and Completable Future).
  • Frameworks & Architecture: Strong experience with Quarkus (preferred) or Spring Boot. Deep expertise in microservices, event-driven systems, and distributed application design.
  • Data & APIs: Mastery of API design/integration (publisher & consumer), JDBC, ORM frameworks, and MongoDB.
  • Cloud & DevOps: Hands-on experience deploying/managing applications on GCP, paired with strong Git-based source control and Agile/Kanban delivery.
Bonus Points For:
  • Google Pub/Sub or Apache Kafka
  • Azure DevOps Pipelines & Jira
Why This Role?
This isn’t just another maintenance gig. This is a high-visibility opportunity for a seasoned software engineering leader to leave a lasting legacy. You'll work in a fast-paced enterprise environment, weaponize the latest cloud tech, and directly impact our bottom line.
Must be authorized to work in the U.S. without current or future visa sponsorship. Education in Computer Science, IT, or a related field preferred.