Service Center Analyst
Denver, CO · On-site +1
Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate ... This role is largely responsible for providing remote customer support for Federal Government ...
Service Center Analyst
Denver, CO · On-site +1
Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate ... This role is largely responsible for providing remote customer support for Federal Government ...
Service Center Analyst
Denver, CO · Remote
Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate ... This role is largely responsible for providing remote customer support for Federal Government ...
Service Center Analyst
Denver, CO · Remote
Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate ... This role is largely responsible for providing remote customer support for Federal Government ...
Remote Signature Verifier information
What are the main challenges faced by Remote Signature Verifiers and how can they be addressed?
Remote Signature Verifiers often encounter challenges such as distinguishing between genuine and forged signatures without physical documents and managing varying quality of scanned signatures. To address these, it’s important to stay updated on digital verification tools, maintain strict attention to detail, and follow established verification protocols. Effective communication with team members and clients also helps clarify uncertainties and ensures accuracy in the verification process. Access to ongoing training and clear guidelines can further support success in this role.
What are the key skills and qualifications needed to thrive as a Remote Signature Verifier, and why are they important?
To thrive as a Remote Signature Verifier, you need keen attention to detail, familiarity with document authentication procedures, and typically a background in legal, financial, or administrative work. Competence in using digital signature verification tools, secure file management systems, and sometimes knowledge of e-signature platforms like DocuSign is essential. Strong analytical thinking, discretion, and clear written communication are vital soft skills for handling sensitive information and reporting findings accurately. These skills ensure the authenticity and security of documents, protecting organizations and clients from fraud.
What are Remote Signature Verifiers?
Remote Signature Verifiers are professionals who authenticate and validate signatures on digital or scanned documents from a remote location. They use specialized software to compare digital signatures or handwritten signatures against known samples to ensure their authenticity. This role is important in fields like finance, legal, and real estate, where the integrity of signed documents is crucial. Remote Signature Verifiers must be detail-oriented and familiar with digital security protocols to prevent fraud.
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Job description
Who we are:
Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people.
Our Mission: We solve complex problems for the Federal government to accelerate access to citizen services.
When it comes to excellence, we deliver. Learn more about our employer brand at makpar.com/careers.
The Position:
Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these systems is primarily provided over the phone and through electronic communications such as email and fax. We are looking for a highly competent, customer service-oriented, and motivated individual to fill this role. The ideal candidate must reside within an hour's commute of Washington, D.C or Denver, CO.
Role Specific Duties:
Required Qualifications:
Benefits:
At Makpar Corporation we understand that we all need to balance work and life - that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals.
Start your career today and be a part of something meaningful!
Makpar is an Equal Opportunity Employer.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people.
Our Mission: We solve complex problems for the Federal government to accelerate access to citizen services.
When it comes to excellence, we deliver. Learn more about our employer brand at makpar.com/careers.
The Position:
Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these systems is primarily provided over the phone and through electronic communications such as email and fax. We are looking for a highly competent, customer service-oriented, and motivated individual to fill this role. The ideal candidate must reside within an hour's commute of Washington, D.C or Denver, CO.
Role Specific Duties:
- Handling incoming phone requests from customers
- Handling incoming electronic requests (Chat, Email, and Fax) from customers
- Creating, tracking, and resolving Human Resources (HR) application incidents and service requests.
- Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs)
- Researching customer requests to ensure accurate information and resolutions are provided
- Escalating customer requests that cannot be handled at the Service Center to the appropriate support team
- Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation
- Creating, updating, and retiring service center knowledge documentation
- Attend and participate in team meetings to surface and discuss process improvements and service offering changes
Required Qualifications:
- High school diploma or equivalent required; Bachelor's degree preferred.
- Must reside within an hour's commute of Washington, D.C or Denver, CO.
- Minimum of 2 years in customer service; experience in a service desk or call center environment preferred.
- HDI Analyst Certification (e.g., CSA, SCA, DST) required within 90 business days of hire.
- Strong critical thinking abilities.
- Excellent active listening and communication skills.
- Experience with ticketing applications (Jira, ServiceNow, or other customer service tracking systems).
- Familiarity with BMC Remedy Service Management preferred.
- Experience providing technical support for any Human Resource based IT applications preferred.
- This role requires a clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minumum of 3 years to obtain.
Benefits:
At Makpar Corporation we understand that we all need to balance work and life - that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals.
Start your career today and be a part of something meaningful!
Makpar is an Equal Opportunity Employer.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About Makpar
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Leesburg, VA, US
Year founded
2008