Support customers primarily through remote engagement, with occasional onsite assistance ... Outstanding customer service mindset focused on achieving outcomes with consistency and ...
Support customers primarily through remote engagement, with occasional onsite assistance ... Outstanding customer service mindset focused on achieving outcomes with consistency and ...
Support customers primarily through remote engagement, with occasional onsite assistance ... Outstanding customer service mindset focused on achieving outcomes with consistency and ...
Support customers primarily through remote engagement, with occasional onsite assistance ... Outstanding customer service mindset focused on achieving outcomes with consistency and ...
Support customers primarily through remote engagement, with occasional onsite assistance ... Outstanding customer service mindset focused on achieving outcomes with consistency and ...
Support customers primarily through remote engagement, with occasional onsite assistance ... Outstanding customer service mindset focused on achieving outcomes with consistency and ...
Engineer in Training- Remote
Houston, TX · On-site +1
Our primary goal is to offer the highest level of service by incorporating new technology ... Engineer in Training Certificate * Ability to work in a remote capacity Encompass Services, LLC is ...
Engineer in Training- Remote
Houston, TX · On-site +1
Our primary goal is to offer the highest level of service by incorporating new technology ... Engineer in Training Certificate * Ability to work in a remote capacity Encompass Services, LLC is ...
Our primary goal is to offer the highest level of service by incorporating new technology ... Engineer in Training Certificate * Ability to work in a remote capacity Encompass Services, LLC is ...
Our primary goal is to offer the highest level of service by incorporating new technology ... Engineer in Training Certificate * Ability to work in a remote capacity Encompass Services, LLC is ...
Field Service Technician
Dalhart, TX · Remote
... Field Service Engineer * Program modems and keep and maintain database of devices * Assist ... Certified Electrician #LI-Remote Benefits Valmont offers employees and their families a ...
Field Service Technician
Dalhart, TX · Remote
... Field Service Engineer * Program modems and keep and maintain database of devices * Assist ... Certified Electrician #LI-Remote Benefits Valmont offers employees and their families a ...
This role partners cross-functionally with Customer Success, Professional Services Operations, and DevOps to design and implement intelligent workflows, agentic AI integrations, and automated ...
This role partners cross-functionally with Customer Success, Professional Services Operations, and DevOps to design and implement intelligent workflows, agentic AI integrations, and automated ...
This role partners cross-functionally with Customer Success, Professional Services Operations, and DevOps to design and implement intelligent workflows, agentic AI integrations, and automated ...
This role partners cross-functionally with Customer Success, Professional Services Operations, and DevOps to design and implement intelligent workflows, agentic AI integrations, and automated ...
This role partners cross-functionally with Customer Success, Professional Services Operations, and DevOps to design and implement intelligent workflows, agentic AI integrations, and automated ...
This role partners cross-functionally with Customer Success, Professional Services Operations, and DevOps to design and implement intelligent workflows, agentic AI integrations, and automated ...
This role partners cross-functionally with Customer Success, Professional Services Operations, and DevOps to design and implement intelligent workflows, agentic AI integrations, and automated ...
This role partners cross-functionally with Customer Success, Professional Services Operations, and DevOps to design and implement intelligent workflows, agentic AI integrations, and automated ...
Distribution Engineer (remote)
Dallas, TX · On-site +1
Overview / Responsibilities Wood Process & Energy business performs consulting and EPCM services ... Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ...
Distribution Engineer (remote)
Dallas, TX · On-site +1
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This role partners cross-functionally with Customer Success, Professional Services Operations, and DevOps to design and implement intelligent workflows, agentic AI integrations, and automated ...
This role partners cross-functionally with Customer Success, Professional Services Operations, and DevOps to design and implement intelligent workflows, agentic AI integrations, and automated ...
This role partners cross-functionally with Customer Success, Professional Services Operations, and DevOps to design and implement intelligent workflows, agentic AI integrations, and automated ...
This role partners cross-functionally with Customer Success, Professional Services Operations, and DevOps to design and implement intelligent workflows, agentic AI integrations, and automated ...
Business Critical Services combines the power of Cisco Analytics and Knowledge with the best in ... You will work with Cisco Engineering to advocate for new innovation for your customer, and as a ...
Business Critical Services combines the power of Cisco Analytics and Knowledge with the best in ... You will work with Cisco Engineering to advocate for new innovation for your customer, and as a ...
AI Engineer -Remote
Houston, TX · On-site +1
AI Engineer Location: 100% Remote Duration: 6+ month contract-to-hire Requirement: * Implemented GraphRag in AI/ML products (production deployments). * Strong Azure cloud experience. * Python/PySpark ...
AI Engineer -Remote
Houston, TX · On-site +1
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Substation Physical Engineer - REMOTE
Dallas, TX · On-site +1
$97K - $124K/yr
... engineering services for our clients. Why you will love working here: * Quality of life: Fully ... remote, flexible schedule, work-life balance * Investment in the community: Donation matching ...
Substation Physical Engineer - REMOTE
Dallas, TX · On-site +1
$97K - $124K/yr
... engineering services for our clients. Why you will love working here: * Quality of life: Fully ... remote, flexible schedule, work-life balance * Investment in the community: Donation matching ...
We are a systems integration and engineering services company with a passion for tearing down ... Primarily remote Travel: Occasional travel may be required Primary Responsibilities: * Provide ...
We are a systems integration and engineering services company with a passion for tearing down ... Primarily remote Travel: Occasional travel may be required Primary Responsibilities: * Provide ...
Description We are a systems integration and engineering services company with a passion for ... Primarily remote Travel: Occasional travel may be required Primary Responsibilities: * Provide ...
Description We are a systems integration and engineering services company with a passion for ... Primarily remote Travel: Occasional travel may be required Primary Responsibilities: * Provide ...
... fully remote. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives ... Lead and develop the regional Field Service organization by managing Field Service Engineers across ...
... fully remote. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives ... Lead and develop the regional Field Service organization by managing Field Service Engineers across ...
We are a systems integration and engineering services company with a passion for tearing down ... Primarily remote Travel: Occasional travel may be required Primary Responsibilities: * Provide ...
We are a systems integration and engineering services company with a passion for tearing down ... Primarily remote Travel: Occasional travel may be required Primary Responsibilities: * Provide ...
Remote Service Engineer information
See Texas salary details
$18.59 - $22.52
3% of jobs
$22.52 - $26.45
7% of jobs
$29.63 is the 25th percentile. Wages below this are outliers.
$26.45 - $30.38
18% of jobs
$30.38 - $34.31
21% of jobs
The median wage is $34.40 / hr.
$34.31 - $38.24
21% of jobs
$40.09 is the 75th percentile. Wages above this are outliers.
$38.24 - $42.16
9% of jobs
$42.16 - $46.09
7% of jobs
$46.09 - $50.02
5% of jobs
$50.02 - $53.95
3% of jobs
$53.95 - $57.88
2% of jobs
$57.88 - $61.81
2% of jobs
$18
$37
$61
How much do remote service engineer jobs pay per hour?
What are the key skills and qualifications needed to thrive in the Remote Service Engineer position, and why are they important?
A Remote Service Engineer should possess a solid background in troubleshooting, diagnosing technical issues, and providing remote support, typically backed by a degree in engineering or a related technical field. Familiarity with remote access tools, ticketing systems, CRM software, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly expected. Exceptional communication skills, adaptability, and proactive problem-solving are vital to excel in this role. These abilities ensure efficient remote resolution of customer concerns, build client trust, and maintain high service quality standards.
What are some of the biggest challenges a Remote Service Engineer might face, and how are they addressed?
One of the main challenges for a Remote Service Engineer is diagnosing and resolving issues without direct, hands-on access to equipment, which requires strong analytical skills and clear communication with clients. They often need to rely on clients to describe problems accurately while using remote access tools to perform troubleshooting. Collaboration with on-site teams or other support engineers is common, especially for complex issues that cannot be resolved remotely. Continuous learning and adapting to updates in hardware, software, and remote support technologies are important for staying effective in this dynamic role. Many employers support their remote engineers with training, regular team meetings, and accessible knowledge bases to help overcome these challenges.
What is a Remote Service Engineer job?
A Remote Service Engineer is responsible for diagnosing, troubleshooting, and resolving technical issues for customers or clients from a remote location. They provide support via phone, email, or online communication tools, ensuring minimal downtime for critical systems. Their role often involves software updates, system maintenance, and guiding users through technical processes. Strong problem-solving skills, technical expertise, and excellent communication are essential for success in this position.
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Posted 3 days ago
Varonis rating
7.3
Based on 5 frontline employees who took The Breakroom Quiz
144th of 202 rated software companies
Job description
Job Title: Advanced Services Engineer
Summary
The Advanced Services Engineer is a customer-facing role that guides customers from intent to measurable outcomes by implementing and maturing their Varonis data security platform. By translating business goals into an execution plan, the role prioritizes adoption, operationalization, and risk reduction while setting measurable targets and clear decision points.
Responsibilities
- Gather and analyze information about a customer's environment, stakeholders, priorities, and constraints to define an outcome driven delivery plan
- Effectively assess and translate technical and operational requirements needed to achieve the customer's desired outcomes
- Proactively identify blockers to progress and drive creative paths forward to maintain momentum and reduce time-to-value
- Understand customers' security pain points and consult on Varonis leading security practices that improve security posture and adoption
- Advise customers on security best practices and help embed them effectively into their business processes
- Manage, track, and report on the progress of customer engagements, ensuring milestones, deliverables, and outcomes are clearly documented and communicated
- Perform remediation projects to help customers reduce security risk by identifying gaps and implementing corrective actions
- Support customers primarily through remote engagement, with occasional onsite assistance
Requirements
- Undergraduate degree (or equivalent practical experience)
- 5+ years of related experience in customer facing technical roles
- Experience with cloud/SaaS ecosystems such as Microsoft 365, Azure, AWS, Google, Amazon S3, and Salesforce.
- Good knowledge of Microsoft Purview
- Excellent interpersonal, multitasking, and organizational skills; strong ability to communicate technical concepts as customer outcomes
- Outstanding customer service mindset focused on achieving outcomes with consistency and transparency
- "Please the customer" mentality
- Sense of humor
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!
@VaronisLife
Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
About Varonis
Sourced by ZipRecruiter
Industry
Software development
Company size
1,001 - 5,000 Employees
Headquarters location
New York, NY, US
Year founded
2005