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Remote Service Engineer Jobs in Michigan (NOW HIRING)

Anton Paar

Field Service Engineer

Detroit, MI · On-site +1

$32.60 - $36.90/hr

Your location is remote in or near Detroit, MI, but other major cities in the territory are ... Anton Paar USA is a for-profit sales and service organization in the Anton Paar Group, privately ...

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How much do remote service engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote service engineer in Michigan is $35.24, according to ZipRecruiter salary data. Most workers in this role earn between $28.08 and $39.81 per hour, depending on experience, location, and employer.

What is a Remote Service Engineer job?

A Remote Service Engineer is responsible for diagnosing, troubleshooting, and resolving technical issues for customers or clients from a remote location. They provide support via phone, email, or online communication tools, ensuring minimal downtime for critical systems. Their role often involves software updates, system maintenance, and guiding users through technical processes. Strong problem-solving skills, technical expertise, and excellent communication are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Remote Service Engineer position, and why are they important?

A Remote Service Engineer should possess a solid background in troubleshooting, diagnosing technical issues, and providing remote support, typically backed by a degree in engineering or a related technical field. Familiarity with remote access tools, ticketing systems, CRM software, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly expected. Exceptional communication skills, adaptability, and proactive problem-solving are vital to excel in this role. These abilities ensure efficient remote resolution of customer concerns, build client trust, and maintain high service quality standards.

What are some of the biggest challenges a Remote Service Engineer might face, and how are they addressed?

One of the main challenges for a Remote Service Engineer is diagnosing and resolving issues without direct, hands-on access to equipment, which requires strong analytical skills and clear communication with clients. They often need to rely on clients to describe problems accurately while using remote access tools to perform troubleshooting. Collaboration with on-site teams or other support engineers is common, especially for complex issues that cannot be resolved remotely. Continuous learning and adapting to updates in hardware, software, and remote support technologies are important for staying effective in this dynamic role. Many employers support their remote engineers with training, regular team meetings, and accessible knowledge bases to help overcome these challenges.

What is a remote service engineer?

A remote service engineer is a professional who provides technical support, maintenance, and troubleshooting for equipment or systems from a remote location. They often use tools like remote access software, diagnostic tools, and communication platforms to assist clients or field technicians without being physically present.
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Remote Service Engineer jobs near you

Technical Service Engineer

Mitsubishi Chemical Corporation

Commerce, MI • On-site, Remote

Full-time

Posted 3 days ago

Mitsubishi Chemical rating

8.6

Company rating: 8.6 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

14th of 88 rated chemical manufacturers

Job description

Company:
Mitsubishi Performance Polymers Division
Job Description:
Technical Service Engineer
Location: This is a Remote role based out of Commerce, MI. Candidate must be local to Michigan.
Travel: Up to 50% across North America, including Mexico
At Mitsubishi Chemical Group (MCG), we believe that science and innovation can improve lives and create a more sustainable world. As a global leader in advanced materials and polymer solutions, our technologies touch virtually every industry - from automotive to electronics, consumer goods to medical devices.
The Technical Service Engineer (TSE) position provides key technical process support and bridges the gap between application development and product development functions as well as customer needs and commercial strategies for both our automotive and non-automotive businesses. The TSE is responsible for supporting the growth and development of the MCG North American businesses by providing technical assistance and innovation to customers on part design, tooling, processing and troubleshooting resolution, and materials selection utilizing the various MCG product portfolio. Support covers a variety of processing types, including injection molding, blow molding, extrusion, and other related methods.
What You'll Do
  • Provide technical guidance and troubleshooting support to automotive OEMs, Tier suppliers and other key non-automotive accounts supporting MCG product portfolio.
  • Collaborate with customers to identify material requirements and recommend suitable polymer solutions.
  • Assist in the design and validation of polymer applications for both automotive systems ( e.g., under-the-hood, interior, exterior, and electrical components) as well as consumer, BICE or medical applications.
  • Support product trials, molding evaluations, secondary operations and performance testing.
  • Analyze failure modes and propose corrective actions, design improvements or alternative materials.
  • Work closely with R&D and manufacturing teams to tailor products for specific automotive requirements and support resin approval and specification activities as required.
  • Develop and deliver technical presentations, literature, datasheets, and training materials.
  • Maintain accurate records of customer interactions, process documentation, test results, and application notes.
  • Partner with Sales, Marketing, and Product Management to align technical solutions with business goals.
  • Provide support to ADE functions in regard to design reviews, part optimization, tool design, and mold flow analysis to ensure manufacturability and performance.
  • Monitor industry trends and regulatory changes impacting automotive polymers.
  • Champion safety standards and regulatory compliance, both internally and at customer sites.

What You Bring
Your background demonstrates both technical expertise and a passion for collaboration. You're just as comfortable on the plant floor as you are in front of a customer, translating complex material science into actionable solutions.
Minimum Qualifications:
  • Bachelor's degree (highly preferred) in Polymer Science, Chemical Engineering, Materials Science, Mechanical Engineering, or a related technical field.
  • 3+ years of experience in technical service, application development, or product engineering within the polymer or automotive industry (required with degree).
  • In lieu of a degree, 10+ years of directly relevant experience in polymer materials, processing, or application development is required.
  • Willingness to travel up to 50% to customer locations, technical centers, and conferences across North America
  • Working knowledge of CAD files, STEP models, mold flow, warpage, and shrinkage analysis.
  • Strong understanding of plastic part design, processing techniques ( injection molding, blow molding, extrusion ), and resin performance characteristics in order to support customer activities.
  • Customer oriented and focus. Capability in communicating position with suggestions for changes and improvements and getting others to adopt them in difficult and challenging situations.
  • Familiarity with OEM and Tier 1/2 supplier standards and specifications, with ability to support new product approval activities.
  • Facilitate proactive technical visits to customer facilities to maintain strong relationships with factory leadership.
  • Respond to customer concerns or complaints, providing technical assistance in the field or virtually to support timely resolution.
  • Excellent communication skills required for the following areas: verbal, technical writing, presenting, creating call reports, detailing/initiation of instructions and effective communication of product guidelines for use of our PPD resin portfolio.
  • Support product recommendations for new applications based on design and the end use requirements in balancing MCG capabilities with our customer needs. Also, develop expert resin knowledge to support formulation development for new products working in conjunction with the R&D teams.
  • Experience managing multi-phase customer projects from concept through commercialization; with coordination, setting priorities and time management skills to keep them on track and meet internal/external goals.

The salary range for this position is $88,000-$110,000. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
Competitive Benefits
Benefits begin on DAY 1!
Employee Assistance Programs
Curated Self-Paced Learning & Development Programs for all Employees

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