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Remote Service Desk Manager Jobs in Washington, DC

System One

Service Desk Coordinator

Vienna, VA · Remote

Work Model: Hybrid - onsite and remote Hours: 40.0 Responsibilities * Respond to inbound calls ... Basic organizational, planning, and time management skills * Ability to handle multiple tasks ...

System One

Service Desk Coordinator

Merrifield, VA · Remote

Hybrid - onsite and remote Responsibilities * Respond to inbound calls daily to provide technical ... Basic organizational, planning, and time management skills * Ability to handle multiple tasks ...

QBE LLC

Service Desk Technician: Tier 2

Fort Belvoir, VA · Remote

Company Description QBE LLC is a leading management and technology consulting organization for the ... Utilize Microsoft Remote Desktop (RDP) and CA Remote to install/configure software and troubleshoot ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

$21 - $28.75/hr

CBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP ...

Ntiva

Service Desk Technician II

Mclean, VA · On-site +1

How you'll make an Impact As a Service Desk Technician II within the Dental Division, you'll be a ... manager approval). Any remote work away from a team member's normal expected dedicated safe ...

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Showing results 21-40

All JobsService Desk JobsRemote Service Desk Manager JobsRemote Service Desk Manager Jobs in Washington, DC

Remote Service Desk Manager information

See Washington, DC salary details

$41.3K

$107.1K

$177.8K

How much do remote service desk manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for remote service desk manager in Washington, DC is $107,051.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,400.00 and $127,400.00 per year, depending on experience, location, and employer.

What is a remote service desk manager?

A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.

What are the key skills and qualifications needed to thrive as a remote service desk manager?

To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.

What are the main challenges faced by a remote service desk manager, and how can they be addressed?

A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.

What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?

AspectRemote Service Desk ManagerRemote Help Desk Supervisor
ResponsibilitiesOversees service desk operations, manages team performance, implements policiesSupervises help desk staff, handles escalations, ensures customer satisfaction
Required CredentialsITIL certification, relevant IT experience, leadership skillsCustomer service experience, technical knowledge, team management skills
Work EnvironmentRemote or on-site, strategic planning focusPrimarily remote, operational support focus
Industry UsageIT service management, tech companies, large organizationsIT support, customer service departments, SMBs

The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.

What are popular job titles related to Remote Service Desk Manager jobs in Washington, DC?

For Remote Service Desk Manager jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Remote Service Desk Manager jobs in Washington, DC look for?

The top searched job categories for Remote Service Desk Manager jobs in Washington, DC are:

Remote Service Desk Manager jobs near you
Infographic showing various Remote Service Desk Manager job openings in Washington, DC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $107,051 per year, or $51.5 per hour.

Service Desk Coordinator

System One

Vienna, VA • Remote

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Job description

Job Title: Service Desk Coordinator Location: Vienna, VA Type: Contract Compensation: Work Model: Hybrid – onsite and remote Hours: 40.0

Responsibilities • Respond to inbound calls daily to provide technical support/troubleshooting • Provide support via web queues, outbound interactions, and emails • Leverage resources to resolve technical issues timely • Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities • Escalate requests outside of your scope when necessary • Attend weekly staff/mentor meetings • Remain cognizant of adherence to help promote business unit success • Adhere to ETS practices, policies, and procedures • Perform other related duties as assigned or appropriate

Requirements • Knowledge and understanding of the information technology field • Basic skill troubleshooting and resolving technical problems • Exposure to enterprise systems and IT terminology • Exposure to solving routine or standard administrative, operational, or system problems and issues • Effective verbal and written communication skills • Ability to leverage finesse/soft skills when interacting with end users • Basic organizational, planning, and time management skills • Ability to handle multiple tasks simultaneously with a high degree of accuracy • Ability to work independently and in a team environment • Desired - 3+ years of Tier 1 support and capabilities or similar • Desired - Call Center or front-line customer support experience • Desired - Knowledge of client operations, policies, and procedures • Desired - Knowledge of ITIL (Information Technology Infrastructure Library) • Desired - Previous customer service in a fast-paced environment • Desired - Familiar with ticketing software (ServiceNow) would be a plus

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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