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Remote Service Desk Manager Jobs in Gilbert, AZ (NOW HIRING)

V.I.P. Mortgage Inc.

Condo Desk Manager

Scottsdale, AZ · Remote

... for service and compliance. ESSENTIAL JOB FUNCTIONS: * Provide leadership and training for the ... Remote or Hybrid PHYSICAL DEMANDS: * Dexterity of hands to operate a computer keyboard * Reaching ...

Carvana

Systems Administrator Team Lead

Tempe, AZ · Remote

This position will report to the Remote Field Services Manager and will be required to travel 50 ... Experience in designing, implementing, and reporting to senior management of Service Desk related ...

SQA Services

Audit Service Delivery Lead

Phoenix, AZ · Remote

$55K - $70K/yr

Audits Assessments Supplier Desktop Evaluations Manage remote Service Delivery Coordination team across multiple time zones and mix of full-time and contract personnel Process and triage incoming ...

SQA Services

Audit Service Delivery Lead

Phoenix, AZ · Remote

$55K - $70K/yr

... Manage remote Service Delivery Coordination team across multiple time zones and mix of full-time and contract personnel  Process and triage incoming work requests to the Coordination team ...

StarChase LLC

National Upfitter

Phoenix, AZ · Remote

$50K - $60K/yr

This is a full-time remote position, with an estimation of up to 80% travel. The position services customers nationwide and reports to the Service & Installation Manager, out our corporate office of ...

Trapp Technology

IT Help Desk

Phoenix, AZ · Remote

$17 - $24/hr

Company Description Trapp Technology is a managed services provider delivering cloud, IT, and ... Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ...

TRAPP TECHNOLOGY INC

IT Help Desk

Phoenix, AZ · On-site +1

$17 - $24/hr

Company Description Trapp Technology is a managed services provider delivering cloud, IT, and ... Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ...

Hertz

Automotive Service Advisor

Phoenix, AZ · On-site +1

$22/hr

Remote position on a schedule varying Mon-Fri 4:00am to 7:00pm and Sat-Sun 4:00am to 5:00pm ... Working behind a desk * Available to flexible schedule to support business needs that may require ...

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All JobsService Desk JobsRemote Service Desk Manager JobsRemote Service Desk Manager Jobs in Gilbert, AZ

Remote Service Desk Manager information

See Gilbert, AZ salary details

$36.4K

$94.2K

$156.5K

How much do remote service desk manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for remote service desk manager in Gilbert, AZ is $94,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $112,100.00 per year, depending on experience, location, and employer.

What is a remote service desk manager?

A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.

What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?

AspectRemote Service Desk ManagerRemote Help Desk Supervisor
ResponsibilitiesOversees service desk operations, manages team performance, implements policiesSupervises help desk staff, handles escalations, ensures customer satisfaction
Required CredentialsITIL certification, relevant IT experience, leadership skillsCustomer service experience, technical knowledge, team management skills
Work EnvironmentRemote or on-site, strategic planning focusPrimarily remote, operational support focus
Industry UsageIT service management, tech companies, large organizationsIT support, customer service departments, SMBs

The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.

What are the main challenges faced by a remote service desk manager, and how can they be addressed?

A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.

What are the key skills and qualifications needed to thrive as a remote service desk manager?

To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.
What are popular job titles related to Remote Service Desk Manager jobs in Gilbert, AZ? For Remote Service Desk Manager jobs in Gilbert, AZ, the most frequently searched job titles are:
What job categories do people searching Remote Service Desk Manager jobs in Gilbert, AZ look for? The top searched job categories for Remote Service Desk Manager jobs in Gilbert, AZ are:
What cities near Gilbert, AZ are hiring for Remote Service Desk Manager jobs? Cities near Gilbert, AZ with the most Remote Service Desk Manager job openings:
Remote Service Desk Manager jobs near you

Condo Desk Manager

V.I.P. Mortgage Inc.

Scottsdale, AZ • Remote

Full-time

Posted 12 days ago

Job description

SUMMARY:

The Condo Desk Manager analyzes condo project documentation (bylaws, financials, CC&Rs, budgets, insurance policies, and more) to assess eligibility for mortgage approval based on agency guidelines and investor overlays. The Condo Desk Manager will manage the certification process for condo projects with Fannie Mae/Freddie Mac, FHA/VA, and track application status while resolving any issues.

Key responsibilities include coordinating with property managers, real estate agents, underwriters, and loan officers to ensure smooth communication and progress on condo approvals. The role requires the use of automated systems to assess eligibility and identify potential risks, as well as handling complex scenarios with unique or non-compliant condo projects.

The Condo Desk Manager will oversee the Condo Desk team and provide training and development to ensure high performance. The Condo Desk Manager will stay up to date on the latest condo guidelines and provide training to staff on condo eligibility requirements. Additional duties include maintaining Condo Desk communications, managing reports, tracking condo documentation, and supporting departmental goals for service and compliance.

ESSENTIAL JOB FUNCTIONS:

  • Provide leadership and training for the condo desk team
  • Analyze condo project bylaws, association financials, CC&R's, budgets, master insurance policies, questionnaire, appraisal, title reports to assess whether a condo complex meets the necessary criteria for mortgage approval based on agency guideline and investor overlays
  • Manage the process of submitting condo project information to Fannie Mae/Freddie Mac, FHA/VA for certification, including tracking the status of applications and resolving any issues that arise
  • Coordinate with property managers, real estate agents, underwriters, and loan officers to gather necessary information regarding condo projects and keep them updated on the approval status
  • Utilize automated systems to review condo project data, identify potential risks, and assess the overall eligibility of a condo complex
  • Address complex scenarios involving condo projects with unique characteristics or potential compliance concerns
  • Stay updated on current Fannie Mae/Freddie Mac condo guidelines, investor overlays and provide training to other loan officers and staff regarding condo eligibility requirements
  • Performs project reviews and conditional approvals within the agreed upon turn times to maintain a high level of service
  • Communicates project status (approval, suspense, denial) to appropriate team members and updates internal computer systems
  • Uphold fair lending practices while meeting productivity goals and customer satisfaction
  • Completes additional responsibilities of maintaining the Condo Desk emails; pulling daily investor reports; daily update of the HUB; maintain and update all Condo Desk reports; requests, tracks and obtain condo documentation for orders from outside sources; follows up with branches for condo conditions and performs related duties as assigned by Manager
  • Additional projects and other duties as required

QUALIFICATION:

  • 8+ years mortgage banking experience
  • Underwriting experience preferred
  • Comprehensive knowledge of Fannie Mae/Freddie Mac guidelines related to condo project approvals.
  • Ability to evaluate complex financial data and legal documents related to condo projects
  • Meticulous review of condo project documents to ensure accuracy and compliance
  • Capability to identify and resolve complex issues related to condo project eligibility
  • Management experience of 3 years or more
  • knowledge of budget/financial statement analysis; or a Business/Finance/Accounting Degree
  • Minimum 4 years condominium project reviews and/or conventional loan or government loan underwriting
  • Knowledge of Fannie Mae CPM / CVAS / PERS project submissions

WORK ENVIRONMENT:

  • Office Setting
  • Remote or Hybrid

PHYSICAL DEMANDS:

  • Dexterity of hands to operate a computer keyboard
  • Reaching overhead above the shoulders and horizontally bending at the waist, climbing, kneeling, and stooping for installation of hardware and more
  • Hearing and speaking to communicate and provide information to others
  • Prolonged periods sitting at a desk and working on a computer