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Service Desk Manager Jobs in Gilbert, AZ (NOW HIRING)

GTI Fabrication

Service Desk Technician II

Goodyear, AZ · On-site

$26 - $31/hr

Reporting to the Service Desk Manager, this role resolves Tier I and Tier II issues, leads local technology initiatives, mentors junior technicians, and supports infrastructure, networking, and ...

GTI Fabrication

Service Desk Technician II

Phoenix, AZ

$26 - $31/hr

Reporting to the Service Desk Manager, this role resolves Tier I and Tier II issues, leads local technology initiatives, mentors junior technicians, and supports infrastructure, networking, and ...

New

Prosum

Service Desk Technician

Phoenix, AZ

... CA Service Desk Manager Communication with customers is required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Improve customer service ...

Monogram Health

Service Desk Team Lead

Tempe, AZ · On-site

Manage scheduling, workload distribution, and performance evaluations. * Foster a collaborative ... Monitor service desk performance metrics (response/resolution times, backlog, CSAT). * Identify ...

Monogram Health, Inc

Service Desk Team Lead

Tempe, AZ · On-site

Manage scheduling, workload distribution, and performance evaluations. * Foster a collaborative ... Monitor service desk performance metrics (response/resolution times, backlog, CSAT). * Identify ...

Monogram Health

Service Desk Team Lead

Tempe, AZ · On-site

Manage scheduling, workload distribution, and performance evaluations. * Foster a collaborative ... Monitor service desk performance metrics (response/resolution times, backlog, CSAT). * Identify ...

GTI Fabrication

Service Desk Technician I

Phoenix, AZ · Remote

$23 - $27/hr

Reporting to the Service Desk Manager, this role supports employees across GTI's manufacturing facilities and corporate offices by providing desktop support, account administration, device lifecycle ...

GTI Fabrication

Service Desk Technician I

Phoenix, AZ · On-site +1

$23 - $27/hr

Reporting to the Service Desk Manager, this role supports employees across GTI's manufacturing facilities and corporate offices by providing desktop support, account administration, device lifecycle ...

GSD Search, LLC

Service Desk Team Lead

Tempe, AZ · On-site

Manage daily scheduling, workload distribution, and team priorities. * Conduct coaching ... Service Desk Operations * Oversee the intake, assignment, and resolution of incidents and service ...

GSD Search

Service Desk Team Lead

Tempe, AZ · On-site

Manage daily scheduling, workload distribution, and team priorities. * Conduct coaching ... Service Desk Operations * Oversee the intake, assignment, and resolution of incidents and service ...

Judge Group, Inc.

Service Desk-Helpdesk

Phoenix, AZ · On-site

$18 - $22/hr

Service Desk-Helpdesk Location: Downtown, Phoenix Onsite: Yes, 5 Days Can go full time: yes Rate ... Manage incoming support tickets from users across the organization You will work closely with end ...

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Service Desk Manager information

See Gilbert, AZ salary details

$36.4K

$94.2K

$156.5K

How much do service desk manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for service desk manager in Gilbert, AZ is $94,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $112,100.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Gilbert, AZ?

The most popular types of Service Desk jobs in Gilbert, AZ are:

What are popular job titles related to Service Desk Manager jobs in Gilbert, AZ?

For Service Desk Manager jobs in Gilbert, AZ, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Gilbert, AZ look for?

The top searched job categories for Service Desk Manager jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Service Desk Manager jobs?

Cities near Gilbert, AZ with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Gilbert, AZ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $91,576 per year, or $44 per hour.

Service Desk Technician II

Goodyear, AZ • On-site

GTI Fabrication
Manufacturing • 11 - 50 employees
Learn more about GTI Fabricationexternal

$26 - $31/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

GTI is a contract manufacturing partner supporting customers in renewable energy, power generation, infrastructure, and industrial systems.
We fabricate custom designed, purpose-built enclosures and skids for our customers and perform mechanical and electrical integration in-house, delivering a true turn-key product to our customers. Our scope spans Engineering, prototype builds, through full production, requiring teams that can move fast, adapt, and execute with precision.
GTI Values: Safety I Quality I Customer Obsession I Speed I Agility
Position Overview
The Service Desk Technician II provides advanced technical support for GTI employees while serving as a senior member of the Service Desk organization. Reporting to the Service Desk Manager, this role resolves Tier I and Tier II issues, leads local technology initiatives, mentors junior technicians, and supports infrastructure, networking, and business system projects.
The Service Desk Technician II is expected to operate independently, coordinate with Systems Administrators and Infrastructure teams, and ensure a consistent, high-quality support experience across GTI facilities.
Key Responsibilities
Service Desk Leadership
  • Resolve Tier I and Tier II technical issues while serving as an escalation point for Service Desk Technician I staff.
  • Monitor ticket queues and help ensure Service Level Agreements (SLAs) are achieved.
  • Assist the Service Desk Manager in coordinating daily Service Desk operations.
  • Mentor junior technicians and share technical knowledge.
Advanced End-User Support
  • Support Windows, Microsoft 365, Outlook, Teams, SharePoint, OneDrive, VPN, printers, and business applications.
  • Troubleshoot complex workstation, peripheral, and software issues.
  • Coordinate with Infrastructure and Cybersecurity teams when escalation is required.
Identity & Access Management
  • Provision and deprovision user accounts.
  • Manage Microsoft 365 licensing, group memberships, MFA, password resets, and access requests.
  • Support onboarding, transfers, and offboarding.
Device Lifecycle Management
  • Image, deploy, repair, recover, replace, and inventory endpoint devices.
  • Maintain hardware standards, asset records, and lifecycle documentation.
  • Coordinate warranty repairs and vendor service requests.
Site Technology & Operational Support
  • Support conference rooms, AV systems, printers, manufacturing workstations, scanners, badge devices, and shared technology.
  • Assist with office moves, workstation installations, and local IT operations.
Project Support
  • Participate in network upgrades, hardware refreshes, facility expansions, Microsoft 365 initiatives, inventory projects, and technology rollouts.
  • Coordinate project tasks with Infrastructure, Digital Transformation, ERP, and other IT teams.
Documentation & Continuous Improvement
  • Create and maintain knowledge base articles, SOPs, and technical documentation.
  • Recommend process improvements that improve service quality and efficiency.

Requirements
Required
  • 4-6 years of IT support or service desk experience.
  • Strong Microsoft 365, Windows, Active Directory, and Microsoft Entra ID experience.
  • Experience troubleshooting hardware, software, networking, and endpoint issues.
  • Excellent customer service, communication, and organizational skills.
Preferred
  • Manufacturing or multi-site support experience.
  • CompTIA A+, Network+, Security+, or Microsoft certifications.
  • Experience with Freshservice or another ITSM platform.
  • Experience with Microsoft Intune, Apple Business Manager, or endpoint management.
Success Metrics
  • High first-contact resolution and SLA compliance.
  • Reduced escalations through effective troubleshooting.
  • Successful completion of assigned IT projects.
  • Accurate asset lifecycle management.
  • High customer satisfaction scores.
  • Meaningful contributions to documentation and process improvement.

Benefits & Perks
GTI Energy offers a competitive compensation and benefits package designed to support employees and their families while providing long-term career growth opportunities within a fast-growing manufacturing organization. Benefits may include:
• Medical, dental, and vision insurance
• 401(k) with company match (where applicable)
• Paid Time Off (PTO) and paid holidays
• Sick time in accordance with state and local requirements
• Company-paid life insurance and disability coverage
• Career advancement opportunities within a rapidly growing organization
• Exposure to advanced manufacturing, modular infrastructure, and large-scale industrial projects
• Collaborative, fast-paced environment with strong operational and engineering leadership
• Employee-focused culture centered on safety, quality, accountability, and continuous improvement
Benefits eligibility and offerings may vary based on position, location, and employment classification.
$26 - $31 an hour
GTI promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes. We also value the safety of all employees and work hard to maintain a Drug Free Workplace.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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