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Remote Service Desk It Jobs in Silver Spring, MD

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

... Remote Rate: $40/hr. to $60/hr. commensurate with experience System One IT is seeking an IT Enginee ... This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

... Remote Rate: $40/hr. to $60/hr. commensurate with experience System One IT is seeking an IT Enginee ... This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

... Remote Rate: $40/hr. to $60/hr. commensurate with experience System One IT is seeking an IT Enginee ... This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

... Remote Rate: $40/hr. to $60/hr. commensurate with experience System One IT is seeking an IT Enginee ... This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ...

Second Front Systems

IT Engineer

Washington, DC · Remote

$120K - $145K/yr

S.-based candidates and is fully remote, with occasional travel for company offsites and team ... Continuously improve IT operations through process optimization, documentation, self-service ...

Omm IT Solutions

IT Project Manager

Washington, DC · Remote

$111K - $131K/yr

This is a Remote job (part\-time 20 hrs a week). \n \n \n \n \n \n \n \n \n The candidate shall be ... The ability to perform contract analysis, schedule reviews, and cost estimations (i.e., Service ...

Aretec Inc

Tier I Shift Supervisor

Ashburn, VA · Remote

Tier I Shift SupervisorCBP Technology Service Desk (TSD)Location: Remote Schedule: Rotating shifts ... Required QualificationsMinimum 2 years of experience in an IT help desk or service desk environment.

Revel Staffing

IT Support Supervisor

Baltimore, MD · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... Promote a service-first culture focused on accountability, collaboration, and continuous ...

New

Evolver Federal

Tier 2 Support - Team Lead

Reston, VA · Remote

Evolver is an information technology, cybersecurity, and digital transformation company supporting ... fully remote, after-hours position responsible for the day-to-day operations of the service desk ...

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Remote Service Desk It information

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How much do remote service desk it jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote service desk it in Silver Spring, MD is $20.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $24.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote service desk IT professionals, and how can they effectively overcome them?

Remote Service Desk IT professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and ensuring clear communication with users who may have varying levels of technical expertise. To overcome these challenges, it's important to develop strong remote diagnostic skills, use collaborative tools efficiently, and maintain clear documentation. Building rapport with users and proactively following up on issues can also help ensure successful resolution and user satisfaction.

What is a remote service desk IT professional?

Remote Service Desk IT professionals are specialists who provide technical support and troubleshooting assistance to users, typically via phone, email, or chat, without being physically present onsite. They help resolve issues related to software, hardware, network connectivity, and user accounts, ensuring that employees or customers can work efficiently. These professionals often use remote access tools to diagnose and solve problems and may escalate complex issues to higher-level IT staff if needed. Their work is essential for organizations with distributed teams or remote workers, ensuring consistent IT support regardless of location.

What are the key skills and qualifications needed to thrive as a remote service desk IT professional?

To thrive as a Remote Service Desk IT professional, you need a solid understanding of computer systems, networking basics, troubleshooting, and typically an associate's degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow, remote access tools, and knowledge base platforms is commonly required. Strong communication, patience, and problem-solving skills are essential for resolving user issues efficiently and maintaining customer satisfaction. These skills and qualities are crucial for delivering timely technical support, minimizing downtime, and ensuring seamless IT operations in a remote environment.

What is the difference between Remote Service Desk It vs Remote Help Desk Technician?

AspectRemote Service Desk ItRemote Help Desk Technician
CertificationsCompTIA A+, ITIL, HDI-Support CenterCompTIA A+, Microsoft Certified, HDI-Support Center
Work EnvironmentRemote, corporate IT support, troubleshooting hardware/softwareRemote, customer support, troubleshooting software/hardware issues
Employer & IndustryIT departments, managed service providers, corporate sectorsIT support companies, customer service centers, corporate IT

Remote Service Desk It and Remote Help Desk Technician roles both involve remote troubleshooting and support. The main difference lies in their focus: Remote Service Desk It typically supports internal IT infrastructure, while Remote Help Desk Technicians often assist external customers. Both roles require similar certifications and work environments, making them closely related but distinct in their primary support focus.

What are popular job titles related to Remote Service Desk It jobs in Silver Spring, MD? For Remote Service Desk It jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Service Desk It jobs in Silver Spring, MD look for? The top searched job categories for Remote Service Desk It jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Service Desk It jobs? Cities near Silver Spring, MD with the most Remote Service Desk It job openings:
Remote Service Desk It jobs near you

IT Engineer - Windows and macOS

System One

Bethesda, MD • Remote

$40 - $60/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 14 days ago

Job description

IT Engineer – Windows and MacOS Contract to Hire Bid Support- Start expected Mid-August 2026, if awarded Clearance – Active Top Secret required Remote Rate: $40/hr. to $60/hr. commensurate with experience System One IT is seeking an IT Engineer to provide engineering-level endpoint and infrastructure support for a federal agency client. This position is in the bid phase, expected to begin in mid-August 2026 if awarded. This is not a Tier 1 help desk role — you will design, implement, and maintain technical controls across Windows and macOS environments, covering imaging, patch management, device lifecycle, identity engineering, and telemetry to support threat detection and incident response. Duties and Responsibilities:

  • Design and maintain secure, standardized workstation images for macOS and Windows platforms, including VDI and remote access configurations
  • Engineer and maintain endpoint configuration baselines using Ivanti, KACE, Microsoft Intune, and Windows Autopilot; remediate configuration drift and enforce compliance policies
  • Implement and manage OS and application patch management processes; coordinate orchestration, post-deployment validation, and rollback
  • Support device enrollment, provisioning, and lifecycle management using Intune, Autopilot, Apple Business Manager, and JAMF; maintain accurate asset inventory
  • Configure and maintain endpoint logging and telemetry; ensure log forwarding to enterprise SIEM and EDR platforms
  • Follow a formal assessment-to-remediation workflow, producing Findings Reports, Remediation Plans, and Validation Reports for all engineering changes
  • Produce and maintain operational runbooks, knowledge transfer materials, and escalation documentation
Education and Years of Experience:
  • Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred
  • Education requirements may be waived based on professional experience, at the government’s discretion
  • 8+ years of experience in Information Technology, Endpoint Engineering, or Cybersecurity
  • 6+ years performing engineering (not help desk) functions in enterprise environments
  • Experience building and maintaining Windows and macOS workstation images, including automation, validation, and rollback
  • Hands-on experience with Ivanti and/or KACE for OS and application patch management
  • Experience with Microsoft Intune and Windows Autopilot for device provisioning and compliance enforcement
  • Experience implementing passwordless authentication and hardware-backed credentials
  • Experience configuring endpoint logging and forwarding telemetry to SIEM and EDR platforms
  • Experience supporting forensic collection and audit readiness
  • Experience working under formal change control, audit, and security governance processes
Required Skills & Certifications:
  • Experience with JAMF Pro for macOS endpoint management
  • Microsoft certification in endpoint management or cloud administration
  • Prior federal government IT engineering experience

Clearance Requirements: Active Top Secret (TS) clearance required.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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