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Remote Service Desk It Jobs in Silver Spring, MD

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred ... Experience supporting VDI environments and remote access connectivity for Windows and macOS users

Evolver Federal

Tier 2 IT Support Specialist

Reston, VA · Remote

... Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical ... Customer Service & Communication * Deliver high-quality support via phone, email, chat, and remote ...

System One

Service Desk Coordinator

Merrifield, VA · Remote

Hybrid - onsite and remote Responsibilities * Respond to inbound calls daily to provide technical ... Knowledge and understanding of the information technology field * Basic skill troubleshooting and ...

System One

Service Desk Coordinator

Merrifield, VA · Remote

Hybrid - onsite and remote Responsibilities * Respond to inbound calls daily to provide technical ... Knowledge and understanding of the information technology field * Basic skill troubleshooting and ...

TEKsystems

Service Desk Manager

Catonsville, MD · Remote

$50/hr

... remote position. Application Deadline This position is anticipated to close on Aug 13, 2026. About ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Service Desk Analyst

Reston, VA · Remote

$15 - $18/hr

Description This position is 100% remote, but candidates need to be able to work core Pacific time ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

... Remote Rate: $40/hr. to $60/hr. commensurate with experience System One IT is seeking an IT Enginee ... This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ...

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How much do remote service desk it jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote service desk it in Silver Spring, MD is $20.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $24.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote service desk IT professionals, and how can they effectively overcome them?

Remote Service Desk IT professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and ensuring clear communication with users who may have varying levels of technical expertise. To overcome these challenges, it's important to develop strong remote diagnostic skills, use collaborative tools efficiently, and maintain clear documentation. Building rapport with users and proactively following up on issues can also help ensure successful resolution and user satisfaction.

What is a remote service desk IT professional?

Remote Service Desk IT professionals are specialists who provide technical support and troubleshooting assistance to users, typically via phone, email, or chat, without being physically present onsite. They help resolve issues related to software, hardware, network connectivity, and user accounts, ensuring that employees or customers can work efficiently. These professionals often use remote access tools to diagnose and solve problems and may escalate complex issues to higher-level IT staff if needed. Their work is essential for organizations with distributed teams or remote workers, ensuring consistent IT support regardless of location.

What are the key skills and qualifications needed to thrive as a remote service desk IT professional?

To thrive as a Remote Service Desk IT professional, you need a solid understanding of computer systems, networking basics, troubleshooting, and typically an associate's degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow, remote access tools, and knowledge base platforms is commonly required. Strong communication, patience, and problem-solving skills are essential for resolving user issues efficiently and maintaining customer satisfaction. These skills and qualities are crucial for delivering timely technical support, minimizing downtime, and ensuring seamless IT operations in a remote environment.

What is the difference between Remote Service Desk It vs Remote Help Desk Technician?

AspectRemote Service Desk ItRemote Help Desk Technician
CertificationsCompTIA A+, ITIL, HDI-Support CenterCompTIA A+, Microsoft Certified, HDI-Support Center
Work EnvironmentRemote, corporate IT support, troubleshooting hardware/softwareRemote, customer support, troubleshooting software/hardware issues
Employer & IndustryIT departments, managed service providers, corporate sectorsIT support companies, customer service centers, corporate IT

Remote Service Desk It and Remote Help Desk Technician roles both involve remote troubleshooting and support. The main difference lies in their focus: Remote Service Desk It typically supports internal IT infrastructure, while Remote Help Desk Technicians often assist external customers. Both roles require similar certifications and work environments, making them closely related but distinct in their primary support focus.

What are popular job titles related to Remote Service Desk It jobs in Silver Spring, MD? For Remote Service Desk It jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Service Desk It jobs in Silver Spring, MD look for? The top searched job categories for Remote Service Desk It jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Service Desk It jobs? Cities near Silver Spring, MD with the most Remote Service Desk It job openings:
Remote Service Desk It jobs near you

Cloud Service Desk Engineer

System One

Bethesda, MD • Remote

$55 - $70/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 14 days ago

Job description

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if awarded Clearance – Active Top Secret required Remote Rate: $55/hr. to $70/hr. commensurate with experience System One IT is seeking a Cloud Service Desk Engineer to provide engineering-level support for cloud-connected endpoint and identity services at a federal agency client. This position is in the bid phase, expected to begin in mid-August 2026 if awarded. In this role, you will handle complex and escalated engineering tickets related to cloud identity, conditional access, device compliance, and remote access — bridging Microsoft cloud services with enterprise endpoint management. Duties and Responsibilities:

  • Engineer and maintain conditional access policies and device compliance requirements in Microsoft Entra ID and Intune, ensuring cloud-connected endpoints meet security posture requirements before granting network access
  • Support Microsoft Intune enrollment workflows for cloud-managed devices, including configuration profile deployment and compliance enforcement
  • Implement and maintain passwordless authentication and hardware-backed credentials for privileged and sensitive accounts across cloud-connected environments
  • Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can securely access the virtual desktop environment
  • Maintain device enrollment and identity association workflows, ensuring accurate asset inventory and user-to-device linkage across cloud and hybrid environments
  • Configure and maintain logging and telemetry for cloud identity and access events; ensure audit trails are forwarded to enterprise SIEM platforms
  • Resolve complex and escalated engineering tickets related to cloud services, identity, and access; produce runbooks and documentation for recurring issue patterns
Education and Years of Experience:
  • Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred
  • Education requirements may be waived based on professional experience, at the government’s discretion
  • 8+ years of experience in Information Technology, Endpoint Engineering, or Cybersecurity
  • 6+ years performing engineering (not help desk) functions in enterprise environments
  • Hands-on experience with Microsoft Entra ID and Intune for cloud identity and device compliance management
  • Experience engineering conditional access policies, role-based access, and identity-aware network access controls
  • Experience supporting VDI environments and remote access connectivity for Windows and macOS users
  • Experience implementing passwordless authentication and hardware-backed credentials in an enterprise environment
  • Experience working under formal change control, audit, and security governance processes
Required Skills & Certifications:
  • Microsoft certifications in identity, endpoint management, or cloud administration
  • Experience with Microsoft Sentinel for cloud identity and access telemetry
  • Familiarity with hybrid identity environments integrating on-premises Active Directory with Entra ID

Clearance Requirements: Active Top Secret (TS) clearance required. Citizenship Status Required: Must be a U.S. Citizen System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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