ZipRecruiter

Log In

2

Remote Service Delivery Manager Jobs in Washington

Berlitz

Italian Instructor

Tysons Corner, VA · Remote

Under the direction of the Service Delivery Manager and Academic Specialist, the ItalianLanguage Instructordemonstrates commitment and passion to quality language instruction and education ...

NTT DATA Services

Delivery Associate Director

Arlington, VA · On-site +1

$104K - $242K/yr

The IT Service Delivery Director is a senior executive responsible for the end-to-end management of ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

NTT DATA Services

Delivery Associate Director

Arlington, VA · On-site +1

$104K - $242K/yr

The IT Service Delivery Director is a senior executive responsible for the end-to-end management of ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

Berlitz

Spanish Instructor - On Site

Arlington, VA · Remote

Under the direction of the Service Delivery Manager and Academic Specialist, the Spanish Instructor demonstrates commitment and passion to quality language instruction and education, representing as ...

primer.ai

Senior Technical Delivery Manager

Washington, DC · On-site +1

$180K - $220K/yr

For more information, please visit As a Senior Technical Delivery Manager (TDM) , you'll guide ... 401(k), remote work stipends, and monthly internet allowance. Primer is proud to be an Equal ...

primer.ai

Senior Technical Delivery Manager

Washington, DC · On-site +1

$180K - $220K/yr

For more information, please visit As a Senior Technical Delivery Manager (TDM) , you'll guide ... 401(k), remote work stipends, and monthly internet allowance. Primer is proud to be an Equal ...

TM3 Solutions, Inc.

Contracts/Tasks Manager

Alexandria, VA · On-site +1

$95K - $127K/yr

This role serves as the primary on-site/operational leader responsible for service delivery ... Security & Remote Work Requirements: * Ensure staff follow secure telework/remote-work practices ...

next page

Showing results 1-20

All JobsRemote Service Delivery Manager JobsRemote Service Delivery Manager Jobs in Washington

Remote Service Delivery Manager information

How does a Remote Service Delivery Manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What is a Remote Service Delivery Manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are the key skills and qualifications needed to thrive as a Remote Service Delivery Manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.
What are popular job titles related to Remote Service Delivery Manager jobs in Washington? For Remote Service Delivery Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Service Delivery Manager jobs in Washington look for? The top searched job categories for Remote Service Delivery Manager jobs in Washington are:
What cities in Washington are hiring for Remote Service Delivery Manager jobs? Cities in Washington with the most Remote Service Delivery Manager job openings:
Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in Washington as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Service Delivery Manager

Private Label Staff

Washington, DC • Remote

Full-time

Posted 7 days ago

Job description

Salary:

Service Delivery Manager


Position Overview

We are seeking an experienced and customer-focused Service Delivery Manager to oversee the delivery of managed services and ensure a high level of client satisfaction within the commercial industry. This individual will serve as the primary point of contact for clients, manage service performance, coordinate internal teams, and drive continuous improvement across service operations.

The ideal candidate has experience working within a Managed Services Provider (MSP) environment, strong leadership skills, and a proven ability to manage client relationships while ensuring service excellence.


Key Responsibilities

  • Manage the overall delivery of managed services to commercial clients
  • Serve as the primary point of contact for client escalations, service reviews, and operational communication
  • Ensure service level agreements (SLAs) and performance metrics are consistently achieved
  • Coordinate with engineering, support, project management, and leadership teams to ensure successful service delivery
  • Lead recurring client meetings, including business reviews and operational updates
  • Monitor ticket trends, client satisfaction, and service performance to identify areas for improvement
  • Drive process improvements and operational efficiencies across service delivery functions
  • Assist with onboarding new clients and transitioning services into support operations
  • Manage escalations and work proactively to resolve client concerns
  • Maintain documentation related to client environments, processes, and service standards
  • Support account growth by identifying opportunities for additional services and solutions


Qualifications

  • 3+ years of experience in Service Delivery, Account Management, IT Operations, or Managed Services
  • Experience working within an MSP or IT services environment
  • Strong understanding of managed services, IT infrastructure, cloud services, networking, and support operations
  • Proven ability to manage multiple clients and priorities in a fast-paced environment
  • Excellent communication, organization, and problem-solving skills
  • Experience managing client relationships and executive-level communication
  • Familiarity with ticketing systems, SLAs, KPIs, and IT service management best practices
  • Experience with platforms such as ConnectWise, ServiceNow, Autotask, Jira, or similar tools preferred


Preferred Qualifications

  • ITIL certification or service management experience
  • Previous leadership or team management experience
  • Technical background in infrastructure, cloud, cybersecurity, or networking
  • Bachelors degree in Information Technology, Business, or related field preferred