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Remote Service Delivery Manager Jobs in Massachusetts

Demo Company

Account Manager

Waltham, MA · On-site +1

$72K - $95K/yr

... exceptional service delivery and fostering strong client relationships. This role requires an ... flexible work hours, remote work options, team-building activities, etc.] **How to Apply:

Softworld

Solutions Manager, Engineering

Waltham, MA · On-site +1

There are openings in our Waltham, MA office, with remote/WFH flexibility, as well as openings in ... service delivery. Successful business development will result in cost-effective, quality solutions ...

Waters Corporation

Field Service Director

Milford, MA · Remote

... delivering profitable growth, operational excellence, customer satisfaction, and workforce ... Reporting to the Regional Commercial General Manager, the Regional Service Director partners ...

Waters Corporation

Field Service Director

Milford, MA · Remote

... delivering profitable growth, operational excellence, customer satisfaction, and workforce ... Reporting to the Regional Commercial General Manager, the Regional Service Director partners ...

ForgeFit

Remote Customer Service Specialist

Boston, MA · Remote

$18.50 - $24.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

Softworld

Solutions Manager, Fintech

Waltham, MA · Remote

... remote/WFH flexibility, as well as openings in other geographies. Our IT/Banking Financial Services ... delivery. Successful business development will result in cost-effective, quality solutions for our ...

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All JobsService Delivery JobsRemote Service Delivery Manager JobsRemote Service Delivery Manager Jobs in Massachusetts

Remote Service Delivery Manager information

What is a remote service delivery manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

How does a remote service delivery manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What are the key skills and qualifications needed to thrive as a remote service delivery manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are popular job titles related to Remote Service Delivery Manager jobs in Massachusetts?

For Remote Service Delivery Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Service Delivery Manager jobs in Massachusetts look for?

The top searched job categories for Remote Service Delivery Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Service Delivery Manager jobs?

Cities in Massachusetts with the most Remote Service Delivery Manager job openings:

Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Engagement Manager, Meal Programs (Remote)

ezCater, Inc

Boston, MA

$95K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.
We're looking for a Customer Engagement Manager to join our Growth team and own retention for our high value Meal Program accounts. This is an individual contributor role focused on proactively building deep customer relationships, driving account retention, and serving as the primary strategic partner for ezCater's top Meal Program customers.
What You'll Do:
  • Manage a book of high value Meal Program accounts with full accountability for retention and GMV protection.
  • Serve as the primary point of contact and strategic partner for your accounts after AE handoff, building trusted relationships with account admins and key stakeholders so ezCater has an active partner inside each account.
  • Conduct regular business reviews (in person and virtually) with accounts to align on goals, surface value delivered, and identify opportunities to deepen the relationship.
  • Escalate to cross functional partners when service, delivery, restaurant variety, and order accuracy issues arise, coordinating across internal teams on behalf of the customer.
  • Maintain accurate, up-to-date account records in Salesforce - including stakeholder maps, account health, risk factors, and next steps - so context is always visible and actionable.
  • Help refine the playbooks, signals, and model for how ezCater retains its most valuable Meal Program customers over time.
  • Advocate internally for product and service improvements based on direct customer feedback and usage patterns.
  • Use AI tools in your day-to-day work to prioritize accounts, personalize outreach, summarize customer feedback, and surface next best actions - while applying strong judgment and maintaining a high-quality customer experience.

What You Have:
  • 5+ years of experience in consultative sales, account management, strategic customer relationships, in a B2B, SaaS, marketplace, or service-driven environment.
  • Proven track record managing a book of business with accountability for retention.
  • Experience prioritizing accounts and executing proactive outreach plans with urgency and sound judgment.
  • Strong relationship-building skills with the ability to earn trust and influence across a range of customer stakeholders - from day-to-day admins to executive sponsors.
  • Comfort working cross-functionally with sales, support, operations, and product teams to solve problems and deliver for customers.
  • Strong organizational skills and attention to detail, with the ability to manage multiple accounts, priorities, and follow-ups at once.
  • A data-informed approach, with the ability to translate account signals and customer feedback into action.
  • Experience using Salesforce to manage account activity, document insights, track opportunities, and maintain account hygiene.
  • A "figure it out" mentality that drives you to take ownership in the face of ambiguity. You're not afraid to fail and do better the next time.
  • Willingness to travel ~25% of the time.
  • Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

The national total targetcash compensation range for this position, including base salary and bonus target, is $95,000-$130,000 annually.*
*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).
ezCater does not sponsor applicants for work visas or legal permanent residence.
What You'll Get from Us:
You'll get a terrifically compelling experience in an innovative, high performing environment. You'll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony.
Oh, and you'll get all this: Market competitive salary, stock options that you'll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, employee meal program (and many more goodies) when you're in our office, and knowing that you helped transform the food for work space.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.
For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.
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