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Remote Service Delivery Manager Jobs in Massachusetts

NetApp

Managed Services - Presales Architect

Waltham, MA · Remote

... service delivery. The ideal candidate combines deep technical expertise with strong consultative ... Knowledge of security, remote management, access controls, governance, and compliance requirements ...

CEI

Telecommunications Project Coordinator

Taunton, MA · Remote

$33 - $35/hr

This is a fully remote position supporting teams throughout the Northeast region, with flexibility ... The Project Coordinator will manage service requests from initial intake through survey ...

Genetec

Field Engineer

Boston, MA · On-site +1

... Manager, North America. The mission of the Professional Services team is to help customers achieve ... Document on-site or remote service interventions What makes you a great fit: * Possess strong ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

In this role, you will assist with coordinating client requests, managing service details, and ... This position requires strong communication skills, organization, and a commitment to delivering ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

In this role, you will assist with coordinating client requests, managing service details, and ... This position requires strong communication skills, organization, and a commitment to delivering ...

Mighty Financial

$50K - $80K/yr

Accounting Manager / Controller **Department:** Client Services **Reports To:** Director, Client ... delivery. Core Values Alignment * People First - We build real relationships based on trust and ...

MBC Talent Connections

Tax Manager

Boston, MA · Remote

$150K - $170K/yr

Remote (US-based) The Opportunity Ready for a meaningful shift in your tax career? We're looking ... Own engagements from planning through delivery, managing timelines, budgets, and expectations * Be ...

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All JobsService Delivery JobsRemote Service Delivery Manager JobsRemote Service Delivery Manager Jobs in Massachusetts

Remote Service Delivery Manager information

What is a remote service delivery manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

How does a remote service delivery manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What are the key skills and qualifications needed to thrive as a remote service delivery manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are popular job titles related to Remote Service Delivery Manager jobs in Massachusetts?

For Remote Service Delivery Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Service Delivery Manager jobs in Massachusetts look for?

The top searched job categories for Remote Service Delivery Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Service Delivery Manager jobs?

Cities in Massachusetts with the most Remote Service Delivery Manager job openings:

Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Manager, Accounting Services Operations

Buyers Edge Platform, LLC

Waltham, MA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

The Manager, Accounting Services Operations is responsible for the overall performance, profitability, and scalability of Dine Technology's Back Office accounting services. This role provides operational leadership for the US and offshore accounting teams supporting Back Office accounting services, ensuring client deliverables are completed accurately, consistently, and on time while maintaining high standards of quality and efficiency.

The Manager is responsible for developing the operational framework that supports the service line, including creating and refining processes, standard operating procedures, workflows, and quality standards. As Dine Technology expands its service offerings, this role will design and implement the operational structure required to support new services and revenue streams.

Working closely with the U.S. team, the Manager monitors key performance indicators, capacity, and resource utilization to improve productivity, profitability, and team performance. While the U.S. team owns the client relationship and the offshore team executes the day-to-day accounting work, this role ensures the service delivery model is standardized, scalable, and positioned for continued growth.

This role is remote in the US. We are unable to offer work sponsorship for this role.

Who we are:

Dine Technology is an outsourced accounting and technology consulting firm serving mid-sized restaurant operators using Restaurant365. Established in 2016, we bring structure, clarity, and control to restaurant accounting through rigorous processes and deep system expertise. In addition to our core accounting and technology services, we provide cash management and balance sheet review services for RASI software and are actively expanding our capabilities to build broader accounting service offerings for Back Office Accounting Software.

Buyers Edge Platform stands at the forefront of revolutionizing the foodservice industry through technology, purchasing power and partnerships. We are dedicated to empowering stakeholders across the entire foodservice ecosystem (operators, distributors, manufacturers) with efficiency and unprecedented visibility. With a diverse portfolio of over a dozen brands, our mission is clear: to reduce costs, streamline the foodservice supply chain, and propel the industry from manual to automated. 

Today, we are one of the largest players in foodservice, with over 200K operator locations across North America and over $50 billion of aggregated spend volume. Our commitment to foodservice excellence is proven in four distinct areas of value: Digital Procurement Network, Fresh Solutions, Supply Chain Management, and Software. Buyers Edge Platform is not just a provider – we are a strategic partner on the journey towards a more efficient, connected, and automated future for the foodservice industry.

Your impact:

  • Lead the daily operations of the Back Office Accounting Services function.
  • Establish priorities and ensure consistent execution across all client portfolios.
  • Own the operational performance, efficiency, and profitability of the service line.
  • Manage workload, staffing, capacity, and resource allocation to maximize productivity and client service.
  • Monitor operational, quality, and financial performance metrics and implement improvements where needed.
  • Develop, document, and continuously improve processes, SOPs, workflows, quality standards, and training materials.
  • Evaluate existing systems and workflows, identify opportunities for improvement, and implement scalable operational solutions.
  • Design and implement the operational framework required to support new services, revenue streams, and business initiatives.
  • Lead operational improvement initiatives focused on automation, standardization, efficiency, and scalability.
  • Provide leadership, coaching, and performance management for the offshore accounting team.
  • Partner with the U.S. team and offshore leadership to ensure effective communication, coordination, and accountability.
  • Support the resolution of escalated operational and client service issues.
  • Foundational understanding of accounting principles and financial reporting processes, with the ability to effectively support and oversee accounting operations.
  • Strong leadership and people management skills.
  • Experience leading accounting operations or service delivery teams.
  • Strong operational and systems thinking with the ability to analyze complex processes, identify root causes, and develop scalable solutions.
  • Ability to assess existing workflows and operating models, determine what is effective and what is not, and implement practical process improvements.
  • Proven ability to design, document, and implement new processes, standard operating procedures, and operational frameworks.
  • Ability to translate complex operational challenges into clear, executable action plans and successfully lead organizational change.
  • Ability to develop scalable processes, SOPs, and operational controls.
  • Strong analytical and problem-solving skills with a focus on efficiency and profitability.
  • Experience using KPIs and operational metrics to drive performance.
  • Excellent organizational, communication, and project management skills.
  • Ability to manage competing priorities and collaborate effectively across U.S. and offshore teams.
 

About you:

  • Bachelor's degree in Accounting, Finance, Business Administration, or a related field required.
  • 7+ years of progressive experience in accounting, accounting operations, shared services, or outsourced accounting.
  • 3+ years of leadership experience managing accounting operations, service delivery, or multi-team environments.
  • Foundational knowledge of accounting principles, financial reporting, and month-end close processes.
  • Restaurant, hospitality, or multi-unit business experience.
  • Demonstrated experience designing and improving operational processes, standard operating procedures, and scalable service models.
  • Proven experience leading operational change, process improvement, and automation initiatives.
  • Experience working with multiple accounting ERP systems, such as NetSuite, Sage Intacct, Microsoft Dynamics, QuickBooks, SAP, Oracle, Restaurant365, or similar.
  • Experience managing offshore or geographically distributed teams preferred.

Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we're looking for!

What's in this for you:

  • Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
  • Grow with us. Enjoy strong training, development, and competitive pay.
  • Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.

We welcome all.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.