Remote Service Delivery Manager Jobs in Canton, MA

At Real Chemistry, making the world a healthier place isn't just an aspiration-it's our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.
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Real Chemistry is looking for a Technical Delivery Manager to join our growing team!
At ROOM42 (we are 21GRAMS' in-house production company), we are seeking a Senior Technical Delivery Manager to coordinate the delivery of digital products and technical solutions across development teams. This role is ideal for an emerging leader with a solid technical foundation, project management experience, and strong client service skills. The successful candidate will manage day-to-day technical delivery, coordinate between creative and development teams, and ensure projects are delivered on time, on budget, and to specification while growing their leadership capabilities in a fast-paced agency environment.
This is a hybrid role, based in any of our US offices-including New York City, Boston, Chicago, Carmel, Lambertville, or San Francisco-or remotely within the US, depending on team and business needs.
What you'll do:
Project Delivery

• Manage technical delivery for digital projects including websites, web applications, mobile apps, landing pages, email campaigns, interactive modules, banners, motion graphics, and UI/UX design deliverables.
• Coordinate production workflows from requirements gathering through development, QA, and deployment, ensuring smooth handoffs between creative, UX, development, and QA teams.
• Manage timelines for assigned projects (typically 10-20 concurrent projects), tracking progress, identifying blockers, and ensuring deliverables meet deadlines and quality standards.
• Translate creative briefs and design concepts into actionable technical tasks, resource needs, and realistic timelines in collaboration with development leads.
• Maintain project documentation including technical requirements, development specifications, test plans, and deployment procedures.

Client & Stakeholder Communication

• Participate in client meetings to discuss project status, timelines, and technical requirements. Provide regular status updates and proactive communication on progress, risks, and resolutions.
• Build and maintain positive working relationships with internal creative teams, account managers, and external clients through responsive communication and reliable delivery.
• Communicate technical concepts and constraints to non-technical stakeholders in clear, accessible language.
• Track and report on project progress, risks, and key metrics using project management tools (Jira, Workfront, Asana). Provide regular status reports to senior delivery managers and stakeholders.

Team Collaboration & Agile Practices

• Work closely with developers, QA engineers, designers, UX architects, and vendors to drive effective execution and foster collaborative team dynamics.
• Facilitate daily standups, sprint planning meetings, and team syncs. Remove impediments and maintain project momentum.
• Coordinate with offshore and nearshore development teams, managing time zone differences and ensuring clear communication and documentation.
• Follow and help maintain agile methodologies (Scrum, Kanban) to manage project workflows, adapting processes to fit project needs and client expectations.

Quality Assurance & Technical Standards

• Oversee QA testing processes to ensure deliverables are error-free, meet technical specifications, and comply with accessibility standards (ADA/WCAG) where required.
• Manage asset coordination including copy, design files, technical specifications, client approvals, and legal/regulatory reviews throughout the production lifecycle.
• Provide hands-on support for technical tasks when needed, including reviewing, testing functionality, troubleshooting issues, or coordinating technical deployments.

Resource & Vendor Management

• Coordinate with third-party developers, platform providers (Cloudflare, AWS, Pantheon, Veeva), and technical vendors to support project delivery and integration.
• Assist in resource planning and allocation across projects, working with senior delivery managers to optimize team capacity and productivity.
• Track project financials, resource allocation, and time against budgets. Flag scope changes and support creation of change orders when needed.

AI & Emerging Technology

• Working knowledge of AI development tools (GitHub Copilot, AI code assistants) and their impact on development timelines.
• Understanding of AI design and QA tools and their role in modern digital workflows.
• Familiarity with AI-powered project management and automation tools.
• Eagerness to learn and adopt emerging AI technologies that improve project delivery and team efficiency.

Continuous Improvement & Professional Growth

• Contribute to continuous improvement initiatives by sharing lessons learned, identifying process optimizations, and staying current with new technologies and best practices.
• Develop technical delivery expertise and leadership skills through hands-on project management, mentorship from senior team members, and exposure to diverse technical challenges.

This position is a perfect fit for you if:

• Our Company values - Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an "I" - really speak to you.

• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We're always evolving.
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
• You are highly organized self-starter, able to work independently and under tight deadlines.

What you should have:

• Bachelor's degree in Computer Science, Information Technology, Business, Communications, or related field.
• 3-5 years of experience in digital project management, technical delivery, or related role managing web development, digital design, or interactive media projects.
• Experience working in an agency, consulting, or fast-paced production environment. Healthcare/pharmaceutical experience is a plus but not required.
• Demonstrated ability to manage multiple concurrent projects with competing priorities and tight deadlines.
• Solid understanding of web technologies (HTML, CSS, JavaScript), responsive design principles, CMS platforms and mobile development concepts.
• Familiarity with software development lifecycle (SDLC), QA testing processes, version control systems (Git), and deployment workflows.
• Understanding of web accessibility standards (WCAG) and cross-browser/cross-device testing requirements.
• Working knowledge of agile methodologies (Scrum, Kanban) and project management best practices.
• Proficiency with project management tools such as Jira, Workfront, Asana, Monday or similar platforms.
• Experience creating project timelines, tracking budgets, managing resources, and producing status reports.
• Strong communication skills with ability to collaborate effectively with technical and non-technical team members across different roles and levels.
• Excellent organizational and multitasking abilities. Comfortable owning 10-25 projects simultaneously in a dynamic environment.
• Client service mindset with focus on quality, responsiveness, and exceeding expectations.
• Problem-solving skills and ability to think critically about technical challenges, resource constraints, and project risks.
• Proactive, self-motivated work style with attention to detail and commitment to delivering high-quality results.
• Eagerness to learn, grow technical delivery expertise, and develop leadership capabilities.
• Collaborative team player who thrives in cross-functional environments and contributes to positive team culture.

Pay Range: $80,000 - $95,000
This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.
Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.
We believe we can do our best when feeling our best, which is why we've put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.
At Real Chemistry, we believe we're at our best when we're connected. Our Real Hybrid and Regional Teams (Real HART) approach is designed to foster collaboration, learning, innovation, and meaningful relationships while providing flexibility where appropriate. Because our workforce spans multiple countries, regions, and client needs, work arrangements may vary by role and location. Some positions offer hybrid or remote flexibility, while others require regular in-office presence. For example, certain teams and regions, including some of our UK operations, have office-based requirements. Your recruiter will discuss the specific expectations for the role you're pursuing during the interview process and keep you informed throughout the hiring journey. For employees located within a one-hour commute of a Real Chemistry office, we require in-person attendance two days per week, either from a Real Chemistry office or when working onsite with clients. Employees in regions without a nearby office may work remotely and come together throughout the year for collaboration, culture-building, learning, and team connection opportunities. While these guidelines reflect our current workplace model, we understand that everyone's circumstances are unique. If you require additional flexibility, we welcome an open conversation with your recruiter and our HR team to discuss your needs and determine what may be possible.
Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.
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