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Remote Service Delivery Manager Jobs in Florida (NOW HIRING)

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Services Administrator

Fort Myers, FL · Remote

Build and operationalize the remote service model using a framework as a blueprint. * Ensure ... Performance Management & Standardization * Develop and maintain standardized workflows, scripts ...

WellDyne

Account Manager

Lakeland, FL · On-site +1

The role supports the Account Team in delivering high-quality service, maintaining strong client ... Work Environment The role can be remote and may involve regular interaction with clients, internal ...

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Remote Service Delivery Manager information

What is the most in demand remote job?

Remote Service Delivery Managers are in high demand as companies seek professionals to oversee remote teams, ensure service quality, and manage client relationships. Skills in project management, communication, and familiarity with remote collaboration tools like Slack or Zoom are essential for these roles, which often offer flexible schedules and require industry certifications such as PMP or ITIL.

How does a Remote Service Delivery Manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

Is a service delivery manager a good job?

A service delivery manager is a professional responsible for overseeing the delivery of services to clients, ensuring quality and efficiency. The role typically requires strong leadership, communication skills, and knowledge of service management frameworks like ITIL; it often offers opportunities for career advancement and competitive compensation. Job satisfaction depends on individual preferences and the specific industry or organization.

How much do delivery managers get paid?

Remote Service Delivery Managers typically earn between $70,000 and $130,000 annually, depending on experience, industry, and location. Salaries can vary based on company size, certifications, and the complexity of services managed.

What is a Remote Service Delivery Manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What is the highest paid delivery job?

For a Remote Service Delivery Manager, the highest paid delivery roles are typically senior positions such as Director of Service Delivery or Program Manager, which can earn six-figure salaries. These roles often require extensive experience, leadership skills, and certifications in project management or service management frameworks like ITIL or PMP.

What are the key skills and qualifications needed to thrive as a Remote Service Delivery Manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.
What are popular job titles related to Remote Service Delivery Manager jobs in Florida? For Remote Service Delivery Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Service Delivery Manager jobs in Florida look for? The top searched job categories for Remote Service Delivery Manager jobs in Florida are:
What cities in Florida are hiring for Remote Service Delivery Manager jobs? Cities in Florida with the most Remote Service Delivery Manager job openings:
Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in Florida as of July 2026, with employment types broken down into 1% As Needed, 64% Full Time, 31% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.
Manager, Solution Delivery (Remote)

Manager, Solution Delivery (Remote)

Quest Diagnostics

Tampa, FL • On-site, Remote

Full-time

Re-posted 21 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

81st of 105 rated laboratories

Job description


The Manager Solution Delivery will lead and scale the execution of our data and analytics product deliveries in a rapidly growing business. The role will be critical in ensuring quality, efficiency, and standardization working across internal teams and with external partners to enhance delivery performance, drive process improvements, and establish key operational metrics.
Scaling product delivery for multiple products across multiple lines of business lines in HAS is a critical success factor driving customer satisfaction and revenue growth. The role will build repeatable, efficient, and scalable processes to support business expansion while maintaining high-quality, timely deliveries.
Responsibilities
Product Delivery
• Oversee the end-to-end management of data product delivery, including SOW-based and roster-based data transfers, ensuring timely and successful execution.
• Act as the first point of contact for delivery issues, performing initial triage by reviewing data, checking logs, and running basic diagnostic queries to identify the potential source of an error (e.g., data quality, configuration, system failure).
• Serve as the primary liaison between business development, technology teams, customer success, and clients to manage requirements, provide estimates, and support solution testing.
• Translate technical findings and root cause analyses into clear, concise business-level summaries for communication with non-technical stakeholders and leadership.
Quality, Compliance & Continuous Improvement
• Track customer-reported issues from initial report through to final resolution, ensuring a high level of customer satisfaction.
• Develop and report on key quality and performance metrics to identify trends and areas for improvement.
• Ensure all delivery processes and data handling procedures strictly adhere to HIPAA standards and all relevant data privacy regulations.
• Proactively identify opportunities to enhance operational workflows and quality control checkpoints.
Scaling & Process Optimization
• Design, implement, and document scalable operational processes and standardized workflows to support current and future business growth.
• Develop and maintain a strategic roadmap for scaling delivery operations to meet future demand and complexity.
• Continuously evaluate and optimize existing processes to improve efficiency, reduce manual effort, and increase the reliability of data delivery.
Qualifications
Required Work Experience
3+ years of experience in product delivery, data operations, or healthcare data management preferably in a high growth environment
Preferred Work Experience
3+ years of experience scaling data operations, implementing process improvements, and optimizing product delivery workflows
Physical and Mental Requirements
Strong problem-solving abilities
Technical and Analytical Skills
• Demonstrated ability in project management, cross-functional collaboration, and executive communication.
• Basic SQL proficiency with the ability to write queries to verify data counts, check for nulls, and isolate records for investigation.
• Solid understanding of data pipeline concepts (ETL/ELT) to help identify failure points in data extraction, transformation, or loading stages.
• Experience with basic log file analysis to find error messages and trace transaction IDs.
• Familiarity with API fundamentals (e.g., ability to check endpoint status or error codes).
Skills
Strong problem-solving abilities
Ability to analyze performance metrics and develop improvement plans
Project Management
Communication and organizational skills
Cross functional collaboration
Education
Bachelor's degree in business, Operations, Computer Science, or a related discipline preferred.
About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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