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Remote Service Delivery Manager Jobs in Florida (NOW HIRING)

CEI

AI Architect PM Lead

Fort Lauderdale, FL · Remote

$52.75 - $72.25/hr

Eligible to sign up for benefits (Medical, Dental, Vision, and 401k) on day 1 * Remote position ... Service Delivery Management Preferred Certifications ServiceNow * Certified System Administrator ...

New

Solid Rock Recruiting LLC

Remote Tax Manager

Tampa, FL · On-site +1

$135K - $195K/yr

... services to individuals and closely held businesses across multiple industries. Our team values flexibility, collaboration, and delivering practical, high-quality solutions to our clients. Position ...

Solid Rock Recruiting LLC

Remote Tax Manager

Miami, FL · On-site +1

$135K - $195K/yr

... services to individuals and closely held businesses across multiple industries. Our team values flexibility, collaboration, and delivering practical, high-quality solutions to our clients. Position ...

Solid Rock Recruiting LLC

Remote Tax Manager

Orlando, FL · On-site +1

$135K - $195K/yr

... services to individuals and closely held businesses across multiple industries. Our team values flexibility, collaboration, and delivering practical, high-quality solutions to our clients. Position ...

Nexora Talent

Remote- Customer Experience Service

Orlando, FL · Remote

$15 - $20.25/hr

In this role, you will assist with coordinating client requests, managing service details, and ... This position requires strong communication skills, organization, and a commitment to delivering ...

Nexora Talent

Remote- Customer Experience Service

Tampa, FL · Remote

$15 - $20.50/hr

In this role, you will assist with coordinating client requests, managing service details, and ... This position requires strong communication skills, organization, and a commitment to delivering ...

Nexora Talent

Remote- Customer Experience Service

Miami, FL · Remote

$15.25 - $20.75/hr

In this role, you will assist with coordinating client requests, managing service details, and ... This position requires strong communication skills, organization, and a commitment to delivering ...

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Remote Service Delivery Manager information

How does a remote service delivery manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What is a remote service delivery manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are the key skills and qualifications needed to thrive as a remote service delivery manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.
What are popular job titles related to Remote Service Delivery Manager jobs in Florida? For Remote Service Delivery Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Service Delivery Manager jobs in Florida look for? The top searched job categories for Remote Service Delivery Manager jobs in Florida are:
What cities in Florida are hiring for Remote Service Delivery Manager jobs? Cities in Florida with the most Remote Service Delivery Manager job openings:
Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

AI Architect PM Lead

CEI

Fort Lauderdale, FL • Remote

$52.75 - $72.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

*Only W-2 candidates who are living within the US will be considered, no C2C*
Computer Enterprises, Inc. (CEI) is seeking a talented SNOW AI Architect PM Lead to join our Client's dynamic team.
Job at a glance:
  • This is a long-term contract, with an initial term of 12 months, planned for extension and/or permanent placement
  • Eligible to sign up for benefits (Medical, Dental, Vision, and 401k) on day 1
  • Remote position
  • This person must dedicate the first two weeks on project in Ft. Lauderdale, FL for onboarding

Senior ServiceNow Project Lead
Position Summary
Our Client is seeking a highly experienced ServiceNow professional to lead a strategic initiative focused on AI-driven service operations, vulnerability management, security workflow automation, and enterprise ITSM modernization.
The successful candidate will provide technical leadership for ServiceNow platform transformation while helping the organization implement Agentic AI capabilities, automated workflows, vulnerability response processes, and operational excellence programs.
Responsibilities
  • Lead ServiceNow AI transformation strategy
  • Define Agentic AI roadmap
  • Implement vulnerability management workflows
  • Optimize L1/L2/L3 support operations
  • Design security automation solutions
  • Assess operational maturity
  • Drive governance and compliance
  • Mentor internal teams
  • Develop executive roadmap and business case
  • Deliver measurable operational improvements
Required Experience
  • 8+ year ServiceNow Project Lead Experience
  • 8+ years ServiceNow platform experience
  • 5+ years ServiceNow architecture experience
  • 3+ years enterprise AI/automation experience
  • Experience leading ServiceNow transformation programs
  • Experience supporting large enterprise environments
  • Experience in highly regulated environments
  • Experience with global operations teams

Required ServiceNow Expertise
Core Platform
  • ITSM
  • ITOM
  • CMDB
  • Discovery
  • Service Catalog
  • Knowledge Management
  • Change Management
  • Incident Management
  • Problem Management
Security
  • Security Operations (SecOps)
  • Vulnerability Response
  • Risk & Compliance
  • Threat Intelligence
  • GRC
AI & Automation
  • ServiceNow AI Platform
  • Agentic AI
  • Generative AI
  • Virtual Agent
  • Predictive Intelligence
  • Flow Designer
  • Integration Hub
  • Workflow Automation

Technical Knowledge
Must Demonstrate Expertise In:
  • SDLC
  • Agile
  • DevOps
  • Cloud platforms
  • Security Operations
  • Vulnerability Management
  • Enterprise Architecture
  • Identity & Access Management
  • Cybersecurity frameworks
  • Service Delivery Management

Preferred Certifications
ServiceNow
  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • Certified Implementation Specialist (ITSM)
  • Certified Implementation Specialist (CSM)
  • Certified Implementation Specialist (SecOps)
  • Certified Implementation Specialist (Vulnerability Response)
  • ServiceNow Certified Technical Architect (CTA) Preferred
Security
  • CISSP
  • CISM
  • Security+
  • Certified Ethical Hacker (Preferred)
Agile
  • SAFe
  • Scrum Master
  • PMI-ACP

#INDGEN
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